BERKSHIRE BANK RATINGS

  • Bank Name:Berkshire Bank
  • Locations:106 Branches in 5 states
3.2 / 5
  • Rating 3.21/
Berkshire Bank has an overall customer satisfaction rating of 3.2 out of 5 stars based on 100 votes and 18 reviews & complaints for 106 branches. Below you can read unbiased reviews, complaints and comments for branches or the bank in general. You can also share your own toughts and complaints about Berkshire Bank using the form below.

BERKSHIRE BANK REVIEWS & COMPLAINTS

Mike Fixx
Mike Fixx · 22 November 2023
★★ Branch review: Little River Branch

I needed help with my Berkshire bank ATM card. Even though the manager was not busy, she told me to get help with someone else ! Very poor customer service. I will go to another branch, this is unacceptable !

Noreen O'Neil
Noreen O'Neil · 3 October 2023
Branch review: Newport Branch

So far, I cannot access my bank account after the digital change over. I have asked for help over 3 times and no one can help me and they don't call me back to even try again. What is going on. I have bills to pay and I am deeply distressed over this.

Ellen Peters
Ellen Peters · 29 September 2023
Bank review

Horrible new software for online check paying. Im moving my money.

Tom Werman
Tom Werman · 21 September 2023
★★ Bank review

The new format for online personal banking is in no way an improvement over the old way. I could do a number of things on the old format that are not available on this one at all. Why did you feel the need to fix something that wasn't broken? Disappointing,.

Joey Welded78
Joey Welded78 · 17 August 2023
★★★★★ Branch review: Lebanon Branch

I am feeling compelled to brag about my recent experience at the Lebonon branch. I was unfortunate enough to have been the victim of a check washing scam and it was quickly caught by the bank. I was notified and very Quickly a plan was put together to protect me from further damage. Crystal and Jodi worked to help me understand what happened and explained the options that i had moving forward. My account was protected while we worked to get a new account established. Crystal took care of quickly getting me new checks and within a week the bank had gotten my money back. I can not give enough thanks for the help with this nightmare.

Tom Darby
Tom Darby · 10 November 2022
★★★★★ Branch review: Middletown Branch

Want to compliment Ala in Middletown branch for helping me set up online access. You have a great employee. Went out of her way to assist me.

Lettuce Rap
Lettuce Rap · 28 October 2022
★★ Branch review: Canterbury Branch

I asked the teller to put the cash into an envelope after withdrawing. She then said "I will , and count it in the back for you, the people behind you will withdraw a lot more than you are, that's why they here" I looked behind me and saw 3 islanders in line. As she went in the back I started to think, did she just profiles me for asking to put my money in an envelope? Because of the diversity in line? Last time I was there they handed me a large amount of cash and had to shove it in an envelope myself, in full display. I don't care who's in line?! It's common precaution. People today are absolutely brainwashed!! It's disgusting!!

Rose Foley
Rose Foley · 27 April 2022
★★★★★ Branch review: West Boylston Branch

The staff at the West Boylston branch of Berkshire Bank have been very helpful to me on several occasions recently. I want to thank Joanne Remillard, the asst. branch mgr. for her help and also Erica, at the counter. I have been a member since the early days of Commerce Bank, in Worcester MA., it has been my bank for over 50 years. Please acknowledge them as they are very representative of what Berkshire Bank stands for. Rosemary Foley

Jaime Miller
Jaime Miller · 21 July 2021
★★★★★ Branch review: Rotterdam Branch

The people in this branch are very professional and friendly. They are always ready to help with any situation. I am so happy to keep Berkshire bank as my primary bank.

Martha Cram Birdsall
Martha Cram Birdsall · 29 March 2021
Branch review: Ludlow Branch

Still waiting for my checks I ordered from Berkshire. In the past I have had an excellent relationship with Berkshire of Ludlow Vermont. Now they will not send my checks I ordered over two weeks ago and have realy messed up my ability to keep on top of my payments.

William A Koss
William A Koss · 6 January 2021
★★★★★ Branch review: Ludlow Branch

Ludlow branch great custiomer service

Darlene Banks Opocensky
Darlene Banks Opocensky · 4 January 2021
★★ Branch review: Hebron Branch

I have been trying to reach the Hebron Branch since 9:05. I requested a call back and have been waiting for almost a hour with no call back as of yet. Yet, they said I would NOT lose my place in line.

Dorothy Williams
Dorothy Williams · 28 August 2020
★★★★★ Branch review: North Utica Branch

North Utica is a very friendly staff, like their patience with the aging baby boomers!

Cynthia Butler
Cynthia Butler · 22 August 2020
★★★★ Branch review: East Longmeadow Branch

Hi looking to see when you are opening again.

Mary Whitford Grantier
Mary Whitford Grantier · 11 August 2020
★★★ Branch review: West Winfield Branch

I have only recieved 3 bank statements this year: Feb, Mar, and June. Perhaps they caught Covid and died at the P.O because they don't have ventilators there. Perhaps they are stuck in the linining of a postie's bag. Perhaps some postal worker plans to resurrect them as ballots. Anyway I didn't get them. I want them!!

Emily Gosnell
Emily Gosnell · 29 April 2020
★★★★★ Branch review: East Windsor Branch

Exceptionally pleasant tellers and officers. Answers questions quickly and helpfully.

Pauline Morris
Pauline Morris · 7 January 2020
★★★★★ Branch review: Grafton Street Branch

This is my favorite bank. Everyone is courteous, pleasant, knowledgeable, and patient. It is nice to be greeted when entering and being on a first-name basis with the staff. The bank is very neat.

Carolyn Mills
Carolyn Mills · 2 January 2017
★★★ Branch review: Southwick Branch

post the hours

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