CHASE BANK MALL AT 163RD
- Branch Name:Mall at 163rd
- Service Type:Full Service Office
- State & County:Florida - Miami-Dade
- City or Town:North Miami Beach
- Zip Code:33162
- Phone Number:877-361-1767877-361-1767
OFFICE DETAILS
Chase Bank Mall at 163rd branch is one of the 4725 offices of the bank and has been serving the financial needs of their customers in North Miami Beach, Miami-Dade county, Florida for over 16 years. Mall at 163rd office is located at 1201 Northeast 163rd Street, North Miami Beach. You can also contact the bank by calling the branch phone number at 877-361-1767
Chase Bank Mall at 163rd branch operates as a full service brick and mortar office. For lobby hours, drive-up hours and online banking services please visit the official website of the bank at www.chase.com. You can edit branch details by clicking here if you believe the information is incomplete, incorrect, out of date or misleading.
BRANCH HOURS
- ■ Monday:9:00am - 5:00pm
- ■ Tuesday:9:00am - 5:00pm
- ■ Wednesday:9:00am - 5:00pm
- ■ Thursday:9:00am - 5:00pm
- ■ Friday:9:00am - 5:00pm
- ■ Saturday:9:00am - 2:00pm
- ■ Sunday:Closed
Chase Bank Mall at 163rd offers both lobby and drive-thru hours. This location is open Monday to Saturday and closed on Sundays. The branch opens at 9:00am in the morning. Working hours for Mall at 163rd branch are listed on the table. Note that this data is based on regular opening and closing hours of Chase Bank and may also be subject to changes. Please contact Mall at 163rd branch prior to your visit to confirm their hours of operation and availability.
BANK INFORMATION
- Bank Name:Chase Bank
- Bank Type:National Bank
- FDIC Insurance:Certificate #628
- Routing Number:N/A
- Online Banking:chase.com
- Branch Count:4725 Offices in 49 states
BRANCH REVIEWS
When it comes to customer service, this branch rates a minus -4,806 on a scale of 4805. Why? you ask?
1) It is very difficult for me to get to the branch during normal business hours as I have a business to run. So, one day I took time off, when to the branch and worked out with the head teller how I can have a staff member swing buy to get change for my cash register. Less than a year later, that head teller was gone and the new head teller wouldn't honor the agreement. So how do I get the cash to run my business? So I called the bank. And called the bank and left a voice mail. And called the bank. And called the bank. easily called the bank 20 times over three days. Didn't get the courtesy of a call back. And never reached a live person at the phone number listed for this bank. Do you think the bank has no phone number? Nah, I didn't think so.
2) Another time, I needed document apostille certified. So, again I had to close my business and go to the bank. The woman at this branch said she doesn't know if I am a customer so she can't apostille the document. I said you can look in your computer and ask any question about my account to see if I am a customer. She looked at me as if to say, "You expect me to expend that much effort?" So I took out my Chase Ink, Chase Visa, Chase Freedom and Chase Debit card and placed them on the table for her to see. "Don't throw them at me."!!!!! I said I am not throwing them at you. I am showing you I am a customer. "Well, I can't apostille this document for you as I have to go pick up my kids from school." And out the door she went. Didn't ask if we can reschedule a time together. Didn't suggest I speak to another team member. Didn't offer another suggestion on how to get my document apostillized. Note to Jamie Dimon, Chase Bank President: Please include lessons in customer service and manners in your classes on how to be a bank branch manager.
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