CHASE BANK RATINGS

  • Bank Name:Chase Bank
  • Bank Class:National Bank
  • Member FDIC:Certificate #628, #21761
  • Locations:5347 Branches in 23 states
3.0 / 5
  • Rating 3.03/

Chase Bank has an overall customer satisfaction rating of 3.0 out of 5 stars based on 39 votes and 8 reviews & complaints for 5347 branches.

CHASE BANK INFORMATION

Chase Bank is classified as a commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC). Chase Bank is a FDIC-insured bank with certificate number of 628.

Chase Bank currently operates with 5347 branches located in 23 states. The bank has most branches in California, New York, Texas, Florida and Illinois. As of today, Chase Bank is the 2nd largest bank in US by branch count. Chase Bank is the 2nd largest bank in California with 1014 branches; 1st in New York with 758 branches, 2nd in Texas with 622 branches, 4th in Florida with 393 branches and 1st in Illinois with 359 branches.

Below you can read unbiased reviews, complaints and comments for bank branches or Chase Bank in general. 8 bank customers submitted a review with ratings. Users also submitted 31 votes for the bank without a full review.

CHASE BANK REVIEWS & COMPLAINTS

John Miller · 16 September 2016
Branch review: Hollywood and Western Branch

TRIED to make a deposit at the ready teller while homeless lady who is living in there was screaming on her cell phone. Went to get help. HERLIN said he was busy and would come in a minute. He never came. Finally gave up as the machine started mangling my checks. Went to Herlin who said he was still busy...but wasn't actually doing anything. He looked at my check and he snickered: "Look at the condition of your check." I tried to explain that their machine did it. He waved me off to the new machine in the center of the room. It was really new, installed in March and I had no idea how to use it. I asked him to help me and he said he was busy, and stood by the door doing nothing. He finally came over and screamed at me when I pushed the wrong button. I told him that's why I said I needed your help. I can't see very well, and I don't know this new machine. It was different than any ready teller I had used at Hollywood or East Hollywood branch.

I asked him what was wrong with the machines in the other area. "I don't know." he said like I was bothering him. He called over a lady, "Maybe YOU can help her and stomped off and stood back by the door.

"Can I help you?" "Yeah I'd like to report him." "I'll talk to him." When I asked her what was wrong with the machines, she said, "They're not modernized."

I called the branch when I got home. Herlin answered and pretended he couldn't hear me. I finally said screw you. THEN he could hear me.

I called back and Herlin answered again and demanded I apologize to HIM. Called again. Herlin screamed at me some more at me to apologize or he wouldn't put me through to a manager. Called again. Same thing. Called again. Someone else answered and said the manager was on a conference call. I said I would call corporate. OH NONO I'll help you! What is the problem? I hung up.

Called corporate made a complaint. Told them I would Yelp this. So here it is.

DO NOT GO TO THIS BANK UNLESS YOU HAVE TO OR USE THE MACHINES OUTSIDE USE THE ONE INSIDE IF YOU HAVE TO DEPOSIT CHECKS.

Lillian Brinson · 1 September 2016
★★ Branch review: Port Orchard Fred Meyer Branch

Last time I came to cash my check I thought this Branch was the u.s. branch because Google told me so I found that the sleep not knowing it was a Chase Bank that accept my u.s. bank card my ID and proceeded to deposit my check. End up going into Silverdale to use my card I find out that I have no money so I go back to the bank in Bremerton I explain to him what's going on I let her find out that we both messed up and I thought it was US Bank the teller messed up because she deposited the money into my son's account which has my name on it then tell me that there is a u.s. bank ATM out front so if I needed to make deposits or withdrawals later on in the future I could. Two weeks later I come back to make a deposit in the u.s. bank ATM where Chase Bank is only to find out that that ATM does not accept deposits so I go into Chase Bank and try to cash my check because last time cash my check after finding the mistake but today I was told they can't cash my check although my name is on the bank account with my son. I really wish the tellers or more informative and paid attention to what they were doing because this has caused me a lot of time, gas, and stress. Because now I have to go back to port orchard to deposit my check all because they told me that I could do it at the atm here.

Brenda Pepper · 11 August 2016
★★★★★ Branch review: Garfield & 65th Branch

I just joined Chase Bank today. I hope it is all the good that I have heard.

Jerry Meyer · 2 August 2016
Branch review: Port Hueneme Branch

Chase has personnel unable to think on their own...and, outside of the box. They put a fraud alert on my account...and, now won't release it. It's amazing the bank is still making money with their myriad amount of inefficiencies!

Zoran Jerkovic · 24 May 2016
Branch review: Sherwood Forest Branch

The worst service I have to be agree on the people are rude and mean to the customer they let the customer sit there and wait while a bunch on them stand and talking

Paul Whiteside · 27 April 2016
Branch review: Kenosha South Branch

can't get a phone number of branch

Gloria Castro · 16 March 2016
★★ Branch review: La Jolla Downtown Branch

Worst Bank.. Most Unfriendly.. Disorganized.. Idiot Management.. Nasty.. Don't open an account here.. I am moving my mortgage.. Wanna know more.. Contact me.. They get an F+ in my book.. Born & raised in La Jolla.. I hope they lose their lease or get bought out..

Peter Howitz · 28 December 2015
★★★★★ Branch review: Wabash and Adams Branch

I live and work in the area. The tellers always know me by name and are always kind and friendly!

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