CITIZENS BANK RATINGS

  • Bank Name:Citizens Bank
  • Bank Class:National Bank
  • Member FDIC:Certificate #57957, #57282
  • Locations:1174 Branches in 11 states
2.8 / 5
  • Rating 2.82/

Citizens Bank has an overall customer satisfaction rating of 2.8 out of 5 stars based on 11 votes and 1 reviews & complaints for 1174 branches.

CITIZENS BANK INFORMATION

Citizens Bank is classified as a commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC). Citizens Bank is a FDIC-insured bank with certificate number of 57957.

Citizens Bank currently operates with 1174 branches located in 11 states. The bank has most branches in Pennsylvania, Massachusetts, New York, Ohio and Michigan. As of today, Citizens Bank is the 11th largest bank in US by branch count. Citizens Bank is the 2nd largest bank in Pennsylvania with 338 branches; 1st in Massachusetts with 244 branches, 11th in New York with 142 branches, 9th in Ohio with 110 branches and 10th in Michigan with 96 branches.

Below you can read unbiased reviews, complaints and comments for bank branches or Citizens Bank in general. 1 bank customers submitted a review with ratings. Users also submitted 10 votes for the bank without a full review.

CITIZENS BANK REVIEWS & COMPLAINTS

Eleanor Adams · 29 September 2016
Branch review: Copley Square Branch

Thank you for screwing up my refinance. You were supposed to send documents through interoffice mail - and you didn't. How incompetent and/or lazy can you possible be.

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MOST POPULAR BRANCHES
14945 23 Mile Road, Shelby Township, MI 48315
1415 Providence Hwy., Norwood, MA 02062
230 Rodi Road, Pittsburgh, PA 15235
214 High Street, Wadsworth, OH 44281
6850 Main Street, Williamsville, NY 14221
2175 Warrensville Center Rd., University Heights, OH 44118
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