EASTERN BANK RATINGS

  • Bank Name:Eastern Bank
  • Locations:97 Branches in 2 states
3.4 / 5
  • Rating 3.40/
Eastern Bank has an overall customer satisfaction rating of 3.4 out of 5 stars based on 63 votes and 11 reviews & complaints for 97 branches. Below you can read unbiased reviews, complaints and comments for branches or the bank in general. You can also share your own toughts and complaints about Eastern Bank using the form below.

EASTERN BANK REVIEWS & COMPLAINTS

Janet Alfieri
Janet Alfieri · 4 March 2024
★★★★★ Branch review: West Plymouth Branch

Great bank with helpful tellers and managers. Convenient parking, ATM, and drive through. Have been banking there for many years.

Orlando Jermaine
Orlando Jermaine · 8 November 2023
★★ Branch review: Ashmont Station Branch

Not sure how long a normal wait for a phone call takes. It's been 1 week. Also scheduled a call and never received that call.

Karen Hart
Karen Hart · 2 February 2023
★★★★ Branch review: Wakefield Branch

The staff are always friendly and courteous. Unfortunately, the landscaping around the bank is often full of trash. It makes the town look bad. Much of it is probably coming from its location between a grocery store and the CVS but maybe they could place a garbage barrel or hire a company to clean it weekly?

William LeBlanc
William LeBlanc · 25 November 2022
★★★★★ Branch review: Watertown Square Branch

I've always had a pleasant experience utilizing the Eastern Bank at Watertown Square.

Marie Garavanian
Marie Garavanian · 30 July 2022
★★★★★ Branch review: Wilmington North Branch

Eastern Bank personnel are very courteous, accommodating and helpful.

Erik Anderson
Erik Anderson · 27 June 2022
Branch review: East Wareham Branch

If you want to wait 20 min or a half hour they might answer the phone.

Thomas Mehan
Thomas Mehan · 20 June 2022
★★★★★ Branch review: Shaw's Peabody Branch

I'm there all the time and the only problems I have ever had have been with ignorant customers. The staff in the NS Mall branch is solid.

Hugh Boynton
Hugh Boynton · 26 February 2021
★★★★★ Branch review: Wareham Branch

Hello, this is Hugh Boynton. I have an account with you and i need your help. I entered the wrong security code for my online account and i have been blocked. I am at my house on the island of Roatan and cannot call from here. I need help getting access to my account.

Rose M. Regan
Rose M. Regan · 8 July 2020
★★★★★ Branch review: Hyannis Branch

Customer service at this branch is spot on, always friendly and efficient...

Mary McNulty
Mary McNulty · 4 March 2020
★★★★★ Branch review: Stoughton Branch

Today 3/4/2020 I visited Eastern Bank, as always Joanne Knepp (sorry if my spelling is not correct) took care of my issue. I had ordered some dvd's on line (never before, never will again!) and the money $49.49 was debeted from my checking account. DVD's never arrived. I could not contact them, I did attempt three times to email them, no response, Telephone disconnected!!!!. Joanne suggested I get a new debet card which she made for me. Joanne always makes things easy, she is so very good in her approach, always kind and professional.

I am a retired professional health Care worker, 76 year young, every penny counts, Joanne helping and explaining things, made it easy for me. thank you so very much.

Mary M McNulty

Gregory Arabian
Gregory Arabian · 12 March 2018
★★ Branch review: Watertown Square Branch

Bad telephone service

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