METABANK RATINGS

On August 4, 2020, I received a letter from Crestmark Bank Brentwood TN, stating they owned Auborn Transportation Corp $7482.44. After a deduction of $10,000. Paperwork was signed and faxed to Crestmark Bank. It is Dec 27, 2023. Who do I contact for monies due? Sherrie Goorahoo Auborn Transportation Corp Omaha, NE

Yall are thieves , yall have stolen from me for the last time yall have changed my name I wanna know how you got that info my personL info how did you know it i want some answers immediately.

I have been with Meta Bank for years. July 26th there was a charge of $471 from an Enterprise rental, I hadnt authorized this charge, I had scheduled car payments set up, Mechanics bank contacted me, I was blown away immediately I called Metabank and pleaded to stop this payment wasn't authorized. I followed the instructions given immediately drove to the Enterprise was advised of error, im about to lose my car even though im two payments behind this was it!!! Two weeks later my vehicle was repoed, Later my insurance replaced the $471 but the lost could have been avoided. Later the Uber charges Ive never ridden an Uber. Next They close my accounts and send 3 small checks, $1..65 , $2.96, $3.60 WHAT THE *#$^&*!!? is this!!!, Later I called asking to be sent statement again a lady with broken english, said she'd have to verify my who i was ok, 1,000 questions, i had three cards the last one this year id forgotten the month,lol and she denied my request, next BBB. I think if many of us would bring this matter to the attention of the BBB. They'd fix these issues and probably lose customers!!!

I get my paychecks on a Metabank prepaid debit card, I have for almost 4 years now. I received my paycheck on Friday and made a purchase online at walrmat, I then went to pull some money off at the atm. No more purchases, the next day I call and my card was negative over one hundred dollars. I have never been able to overdraw this card as again, it's not that type of card and again I didn't spend all the money. I have never been able to overdraw it, if I try to make a purchase without the money it gets declined and end of story. I called customer service Sunday morning and I had to break down the math for him and explain even if Walmart didn't take the money right away, the money was still there for them later as I had not spent all of the money. He told me to call back during regular business hours and speak to his boss. I said ok and requested his boss's name and number and he refused to give it to me. I even mentioned that I would have somebody review the recorded call so that his boss would hear him refuse to give me the information and he said "that's fine" and said nothing else. I hung up as it was clear I would not be getting anywhere else with him. This behavior is absolutely uncalled for, unprofessional, and definitely not legal protocol. This company is trying to rip me off, and if they are doing it to me than they are definitely doing it to other people. It is not right and it needs to be stopped.

I have NetSpend account checking account. NetSpend have app that you can use mobile check load so I use mobile check to take a picture of check front and back and sign the balance $3,789.40 so when it processing ingo say account exceed our risk criteria I tyre cashing the check the come from Settlement City National Bank could not cash it or Bancfirst and Ace Advance store could do call ingo told my check is being restricted to deposit because I screenshot the check on the phone take the picture which they should give me another chance to do it by paper. NetSpend headquarters could not solve the problem how to deposit my check they told me to call ingo which do mobile check move so I did call two times and NetSpend employee can't even figure out what to do. So I can deposit my check

I am very unhappy with the service I received from Meta bank -"customer service" employees! I made a mistake and my account had a negative balance. I thought that amount was "on hold" for a transaction with Apple care. According to Spendwells policy (Meta bank) if the balance is negative the bank shuts the card down completely. I had a direct deposit from social security coming within days/-which took 2 and a half weeks longer to get to me because they refused deposit. I told them immoon the phone that I had a savings account in that account for approximately $1800.00 that I'd saved for a car. They gave me no satisfaction and referred me to a PO. Box in Georgia and said they had no phone number for them nor did they have an email address—BULL! No way there isn't connection somehow with the bank that is over them! I did write a letter March 17 and 31. I never received a response wthem at all. I called again in attempt to get higher on the supervisor scale and was belittled AGAIN by them saying they told me before that the account was closed completely and there was nothing they could do. They said they hadn't received any letter and that was the direction I should take. I'm in the process of writing another letter but have little hope that it will have any effect. I am going to send it registered this time so they can't deny it came—still I have little hope. If there is any way that someone reading this could help me I'd be forever in your debt! I'm trying to buy a car and that money was to be a down payment (or total payment on some cars I guess). My phone 2692612248. My email is lanastrns1947@ gmail.com. My home address is. 200 West 4th Street. Apt 6. Lawton, MI. 49065. A letter or email probably best—I have many things blocked because of the hacker getting my information. I swear it's time to go back to the old slow way and get off these things. Thank you for your time. Lana Stearns

This Bank acts like a SCAM they make it impossible to talk to anyone in the US I am routed to a representative in the Philippines or somewhere in Asia who are rude and offer no help, the phone system is designed to frustrate so one gives up trying to solve any issue you might have!

Dr. David Brown Sr., B.S.C.J.L.E., M.S.I.T.P.M., Ph.D.
I want to warn individuals about using the Netspend cards. This company has a low rating and they do not use real people to handle matters. When any company uses automated service systems for any financial transactions that is a red flag for it prevents a person from getting any assistance pertaining to a refund. I wanted to test the Metabank theory with a friend who is in prison. I set up a Netspend card in their name and immediately the system goes to asking unknown questions of where a person lives, friends that they have known. The individual has been in prison for over 25 years so the Netspend program immediately states that there is fraudulent activity and needs specific documentation for verification. Therefore, in requesting a refund I was to an automated number that does not have any information on the situation for a refund, then I contacted what supposed to be a online contact with customer service and that too is automated and in the CC' of your information, it is X out. The theory is factual. This company presently is not a reliable financial resource to use to put your money on for business or any other transactions. There are other cards that are do not require the hassle and deception that this company has demonstrated. I only placed $28.00 on the card so I am not going to cry over it, it is the principle of a business. Also, I searched this company with the Better Business Bureau and they are not registered. So be mindful of nonregistered BBB businesses and seek for better bank cards outside of Netspend.

I purchased a card for a Christmas present for a granddaughter and I will not let us activate it without giving our social security number. This is a joke and I will be contacting all the local stores that carry these cards and let them know that it is a rip off and they are scamming people.

Meta bank is the worst bank ive ever seen and I get furiously pissed off just talking about I lost my wallet which had my debit card basically every thing long story short it's now going on 2 weeks And still no debit card they will be hearing from inspector general I've got bill's to pay. They suck.

MetaBank sells prepaid debit cards in Connecticut. In violation of Connecticut General Statutes §3-65c, they charge inactivity fees and impose expiration dates, both explicitly prohibited by a state law almost 20 years old. Even when confronted, theyl don't refund the money they illegally took. They are completely unconcerned that they are violating state law.

Also, at a MetaBank ATM in Huntingtom, New York, the fee they actually charged was higher than that displayed on the screen.

Customer service plays helpless. This bank is super shady.

This bank blows d**k. Do not open an account with these rotten a** people. You can't even speak to an English speaking customer service rep. Their language is broken English at best, I would be willing to bet they have an offshore call center. They charge you to take cash out of your account regardless of method ie; counter credit(cash advance) ATM surcharges etc. They have no physical bank branch except the main in Sioux Falls nor any MetaBank ATMs in East TN so you have no choice but to pay additional charges to access money that is yours without paying them to do so. This bunch are worse than credit card, and title loan companies. Best Advice.... open an account with a bank that is customer oriented and that has locations to withdraw money without being charged to do so. I give them 000 stars

I bought $1460 worth of gift cards for Christmas gifts for employees. One of the $200 cards does not work. I have the receipt showing where it was activated however it is not. I've spoke with the call center 4 times. Not only can they not speak proper English they are rude and cocky and constantly apologize for the inconvenience. After waiting on hold by two different supervisors for over 4 hours I was told there is nothing they can do except wait until after Jan 9th to activate the card. So here I am on Jan 10th 2 hours on hold, been hung up on twice and called back just to get out on hold. I can't believe Target would be associated with this type of company. As I'm writing this I'm still on hold. How is it not a criminal charge to take $200 from someone and never activate the card.

This bank is run by crooks. They have no phone numbers to speak to a real person regarding my federal stimulus deposit. Seems like small claims is needed in this case and then a class action suit. I'm a going to have fun here.

My card was stolen and over $10,000 was charged to my account they are now telling me no error was made and I have police reports and suspects as well this is a nightmare and I want my money back that is to be given to me per federal law.

MetaBank is horrible!!! They're supposed to be open until 5 PM Central/6PM Eastern. It's only 4:04 in Sioux Falls, SD. I called and got a "Sorry, we're closed!" message. I do not recommend this bank to anyone!

This bank got prepaid with Aceflare and i had 5 disputes 4 hotel rooms simple Mobile and they was refunding back my money i never got any my money back have several police reports in two states and three people work at the Days INN in Wisconsin went my account bank card and took my money out off the card twice, they closed my account aint call me period all my money is there somebody work there stealing my money now im suing mean this Monday 2021 and filing this Bank with the Better Business Bureau mean it doing this with the police here and the police there will be involved to i had my account since 2018 and this a messed up Bank doing this and put lies on the person but i have witnesses evidence documents to.My money i went to use the new temporary card decline after all my money they stole out my account and i got all 8 customers names i spoke to sending papers dispute never gave me back my money at all.

I have this to say the same customer service lied said his name is Bryan he supervisor and he said to me today that i aint close it that lady you spoke to she was wrong for doing that not telling you take all your money out that day he was Felix the customer service same voice and he said he sorry well there doing Fraudulent somebody workes there i got app on my phone reciepts to i use off my visa card period camera when i go in the stores the registers transaction me using my cards period i wish i never open a prepaid nothing they have my ID info SS info and all now somebody stolen all my money out my account and that man said i have rent bills pay and they did Fraudulent Transactions on me 12/31/2020. I ask to the Fraudulent department they aint let me talk nobody but that person whom lies in there system computer she put on me im a victim and evidence police reports I am contacting some real people about this in that state with the detective here and im seriuos about this Bank MetaBank they stolen my money its seriuos suing mean this

2 days ago, Metabank canceled my account after I have been with them for many years They only said they found suspicious activity. I asked exactly what happened and they said they were not allowed to tell me. So, I had no access to my money and won\'t get what I had in my account for 20 working days. If I did something wrong, why not tell me... Maybe they won\'t tell me is because I did nothing wrong and they made a mistake but won\'t admit it. I am not the only person this has happened to. There are many complaining about this bank. My account was through NetSpend. I am getting in touch with all that should know about them... Horrible business

The Metabank Meta payment systems (866-782-0890) personnel has mishandled the suspension of the Gift Card I purchased. After repeatedly being told my funds would be reimbursed.