TRUIST BANK KIRKMAN / CONROY

If it was possible to leave a zero star review, I would have left negative 10, worst customer service, very amateur, I honestly didn't feel I was in the states, because the whole customer service and the way they handle things up there to me seemed like im in some type of third world country . Horrible bank,! I have been foe years with suntrust, im extremely disappointed, as soon as I manage my payments and all other things linked to my checking account, I will end relationship with this bank once and for all. It all started with the safebox that I have had for years, so last year I decided to close it, and I spoke to one of the manages up there, and she explained that it will be charges for the missing key, after I mentioned to her that I lost my car keys and house key including the safebox one, so I only had one key, long story short, I agreed to the fees , so six months later, I got a notification of $40 fees taken out of my checking account and I think it was for the safebox closure, so I went to the branch at dr phillips and I was surprised that they said your safebox is still active, and they told me you have to go back to the kirkman branch to fix the problem so I ended up paying $65 to close the safe box that I haven't used in over a year, im so done with this bank, I have never been happy with them anyway, I have closed my savings account and my kids'. As well, I do not recommend this bank to anybody, they need to start hiring competent people first if they want to keep their customers, this is a joke.