• Bank Name:SunTrust Bank
  • Bank Class:Federal Reserve Member Bank
  • Member FDIC:Certificate #867
  • Locations:1422 Branches in 12 states
3.5 / 5
  • Rating 3.50/

SunTrust Bank has an overall customer satisfaction rating of 3.5 out of 5 stars based on 12 votes and 6 reviews & complaints for 1422 branches.


SunTrust Bank is classified as a commercial bank, state charter and Fed member, supervised by the Federal Reserve (FRB). SunTrust Bank is a FDIC-insured bank with certificate number of 867.

SunTrust Bank currently operates with 1422 branches located in 12 states. The bank has most branches in Florida, Georgia, Virginia, Tennessee and North Carolina. As of today, SunTrust Bank is the 8th largest bank in US by branch count. SunTrust Bank is the 3rd largest bank in Florida with 481 branches; 2nd in Georgia with 244 branches, 3rd in Virginia with 209 branches, 3rd in Tennessee with 141 branches and 6th in North Carolina with 139 branches.

Below you can read unbiased reviews, complaints and comments for bank branches or SunTrust Bank in general. 6 bank customers submitted a review with ratings. Users also submitted 6 votes for the bank without a full review.


EL Ravioso Batista · 20 June 2016

This bank is very unorganized. Please stay far away when it comes to mortgages!!! Right now they've changed our closing date for the 4th time!!! It's almost IMPOSSIBLE TO get in contact with them, and I've had a loan processor and a president quit in the middle of my file, and each time someone quits we suffer and go back to day 1. It's been an emotional rollercoaster and at this point I think the sellers might be backing away. This bank is horrible and needs to be closed down!!! Customer service is horrible. You have to email and call for at least 3+ days to get a response. And if you have to deal with Karen Dodge, Josh Dorlan, or Brandon King please run!!!!!!

Tiffany Quezada · 20 June 2016

Just writing this comment to truly warn anyone from doing a mortgage with this company! Please stay far away from SunTrust mortgage!!! They've change our closing date now for the 4th TIME! My loan processor quit in the middle of my file Yolanda, then we had to start all over again with Brandon King which took a week and a half after he got my file (May 30th) to even contact me and tell me what I needed which was 2 weeks before my 2nd closing date which was June 17th!!!!, Brandon King is almost impossible to get a hold of and will rarely return calls or emails, so I have to go through his boss Karen Dodge which she never answers call or emails but as soon as I email her Brandon seems to call me back. Our 3rd closing date was now the 22nd of June but something he said happened with the home owners insurance so now he pushed it out to the 30th!! 30 day closing would of been the 6/8/16 and now we're looking at 6/30/16. Meaning they'll take more than 2 months to close on the house, if they close and if my sellers don't walk away. It's been an emotional journey and I hope anyone who reads this stays far away from this bank. I feel like I'm in too deep and I don't want to start over so I'm just praying that God takes control and I'll have my home soon.

Toni Marie · 15 June 2016
Branch review: Pine Island Branch

Leanne at Suntrust Bank located at 10202 Stringfellow Rd, St James City, FL 33956 is targeting people personally at this bank that she does not like. She is holding our money for the last time! It is causing our account to go negative and she knows what she is doing is causing us havoc. NO REASON TO HOLD OUR MONEY! She is an evil person and does not deserve to have the job. I have left numerous messages with no response, she locked the door when she seen us walking up there to discuss our account. I am closing our account as soon as this issue gets solved. Bad management, Bad bank!

Amanda Barnett · 10 April 2016
★★★★★ Branch review: Chancellor Branch

SunTrust is super awesome

Angela D. Hughes · 22 March 2016
★★ Branch review: Cave Spring Branch

Just call SunTrust cave springs branch ask a question gave me answer and ask her something else did not answer just hung up this is the worst place I delt with

Bishop Rick Callahan · 15 February 2016
★★★ Branch review: South 436 / Lake Margaret Branch

Are all the Banks closed today Feb. 15th, especially the Lake Margaret Branch??? SunTrust Bank wondering if you are open today?? Thanks..!

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