U.S. BANK NORTHGATE

I went to US Bank Northgate Branch in October with my 89 year old mother to try to get a cash advance on her credit card. My mother needed tyhe cash to pay her King County real estate tax bill. While we were there I was lied to by one of your tellers. This person told me that my mother's credit card had a hold on it when I had Specifically called the 1 800 US Bank phone number and talked to a representative of your ban who informed me that the crediS Bank representative prior to our trip to your branch and afterwards after your teller lied to my face after making me and my 89 year old mother stand in line waiting to hear about our credit cared cash advance. That is totally unaceptable making us wait for 50 minutes and then be lied to. On top of that, some extremely rude old woman (a customer of yours I suppose) made insulting and hurtful comments to my mother. At some point somebody at your bank made outrageous false accusations about me. Apparently this rude person saw me speaking animatedly to my mother and then reported me to the state, falsly claiming that I had somehow been abusive to my my mother. This is after my mother and I were forced to stand in line for 60 minutes unnecessarily and then lied to by one of your employees. I had to face a humiliating visit by a DSHS caseworker who showed up at my mother's house after one of your customers made false acuusations against me. These false acusations and the activity they caused damage to my relationship, it could have damaged my professionally. This was the worst exoeriebce I have ever had at any bank. I am furious at the way My mother and I were treated. I will never ever go to a US Bank branch, my mother is cutting up her US Bank credit card due to the shoddy treat she experienced while visiting your branch.What do you have to say for yourselves? What a terrible bank and a really terrible customer you have. Never again. I would give zero stars if I could

I am considering speaking to an attorney regarding false slanderous accusations of elder abuse which occurred at the US Bank Northgate Branch.