• Bank Name:BBVA Compass
  • Locations:665 Branches in 7 states
3.5 / 5
  • Rating 3.50/

BBVA Compass has an overall customer satisfaction rating of 3.5 out of 5 stars based on 14 votes and 5 reviews & complaints for 665 branches. Below you can read unbiased reviews, complaints and comments for branches or the bank in general. You can also share your own toughts and complaints about BBVA Compass using the form below.


Jason Elliott · 3 January 2018
Branch review: Austin Medical Center Branch

closed my savings account and sent my money to unclaimed property. Left me in a foreign country with no way to get home. Also, service charged my checking account until empty. Wouldnt allow me to do business over phone or computer. Still cant get the state to give me back my cash. You guys will always SUCK in my book

Virginia Haisila Finau · 14 September 2017
Branch review: South Matlock Branch

On Monday Sept11, my husband and I went to this branch to open an account and while waiting to see an account officer, an elderly gentleman sat down and started talking to us about how he was treated unfairly by one of your employees. It sounded like you had mismanaged his money and all he wanted was honest answers but have been given the run arounds. Suddenly, a woman I'm assuming is the office manager, approached the gentleman, and asked him to leave. To me that was very rude. Especially when the gentleman wasn't doing anything wrong. All he did was talk with us. I told this woman that we are talking with the gentleman but she wouldn't leave him but instead helped him out of his seat and tried to walk him out. I told her I would walk with him outside and what she was doing was not necessary. Compass bank loss two customers that day.

Rick Ronish · 5 September 2017
★★★★★ Branch review: San Ysidro Branch

Looking forward to an application for a Checking Account. "Erik" was clearly understood and happy to assist me with my questions and concerns. I expect to visit the nearby branch with no surprises or problems.

Cyndy Hansbury Powell · 8 December 2016
★★★★★ Branch review: Anastasia Island Branch

Thank you so much ,for the helpful ,outstanding service from Gina Hahn! She goes over and beyond !!

Jerry Ragusa · 19 October 2016
★★ Branch review: Riverchase Branch

I can not get through on the phone line.

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105 Doug Baker Boulevard, Birmingham, AL 35242
1036-2 Dunn Avenue, Jacksonville, FL 32218
15 20th Street South, Birmingham, AL 35233
9669 Katy Freeway, Houston, TX 77024
7880 East Broadway Boulevard, Tucson, AZ 85710

No new branches were opened in the last 12 months...