COMMUNITY TRUST BANK RATINGS

  • Bank Name:Community Trust Bank
  • Locations:79 Branches in 3 states
3.6 / 5
  • Rating 3.58/
Community Trust Bank has an overall customer satisfaction rating of 3.6 out of 5 stars based on 33 votes and 2 reviews & complaints for 79 branches. Below you can read unbiased reviews, complaints and comments for branches or the bank in general. You can also share your own toughts and complaints about Community Trust Bank using the form below.

COMMUNITY TRUST BANK REVIEWS & COMPLAINTS

Kenny
Kenny · 2 June 2023
★★ Branch review: Somerset North Branch

It's ok....I have been a customer for over 10 years. And I really need to talk to someone about Bank procedures. Because I do have a good story to tell if you want to hear it...They don't... the only one who even answered my comment way back was a staff lawyer.... no names. But I even tried to talk to the Bank President
He is like you and I, come out from the bottom and made his name with respect for those he takes care of and they fortunes whether they be many or few. But he had no time to hear me....or answer... Maybe like God... He was dealing with a more pressing issue. And couldn't get away... But this needs to be heard....

Kenny
Kenny · 2 June 2023
Branch review: Somerset North Branch

I was just there today... I walked in and everyone was gone. All new faces... The one teller who was helping me was a real winner. Rolling her eyes as I was asking a important question. More like mocking me...I'm 60 years old and I still have respect for the work force... She was about as warm as an icepack resting on your arm. You feel the warmth on your skin but it is not good. Because soon it will be numb... And she dressed like a woman in her senior year. Just going through the motions. It was insulting and I won't be staying with this bank much longer.

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