FIDELITY BANK RATINGS

I have had a few experiences with the Burlington branch on behalf of a new client and the customer service has been very poor. During one incident I was asked by my client to retrieve information at the Burlington branch. At the drive up window, the teller asked me to come back in 1 hour. I asked if I should bring or do anything specific upon my return, and I was told no. When I returned after 1 hour, it was then that I was told what I needed to do or bring, and the teller stated that I had not asked for this information before. I was willing to deal with the inconvenience of finding out at that precise moment that there were additional steps to take. I was not prepared or inclined to accept the inaccurate account of my previous visit. When I mentioned my earlier inquiry about what actions were needed on my part, the teller flat out denied that I had inquired. It was a poor customer service moment that did not serve the purpose of helping me help my client, who is a member of the bank. Based on this and other interactions, I cannot recommend this bank to any clients, colleagues, family, or friends. The customer service level is too low. In my former position as a trainer, I would recommend further training for the teller(s) involved. Apprehensive about using this bank for any further client services. Not sure what type of service I or my client(s) will receive.

I wish they were not closing at the end of this year! We do not have a hometown bank now. the tellers are helpful and I can drive by and get my balance. I love them and will miss them. I do not want to drive 16 miles to the nearest branch.

Jennifer Deadmon is the best customer service banker I've ever had, she is so professional and knowledgeable. She solved our banking dilemma.