ONEUNITED BANK HEAD OFFICE

I have for several years a business account with this bank, and I do a lot of deposits with this bank I thought dealing with a black bank being black, but I have found that your black employees are as rude, condescending and uncaring as white people. You have corporate officers whoever is in charge of all these banks, CEOCOO you guys hide behind phone numbers so it's impossible to reach you and if somebody can't figure out how to send you an email you're not going to respond back to your depositors, that's white man stuff. You have untrained employees working at your banks I keep having an issue with the service you provide on online bill pay sometimes my merchants get the check and sometimes they do not and then I have to call. Stop payment on the check, the online bill pay issued and you charge me money for stopping payment and then I have to re-issue. Something that you claimed you issued. You guys even provide a confirmation number and a date that you sent it out . The problem is not on my end. I am not giving incorrect names or addresses because of the fact sometimes the merchant gets it sometimes they don't it is inconsistent, so it is not on my end. When you call and try to talk to tellers and supervisors that you put in place they are smart Alec condescending and just don't seem to know their job , it is unfair that you charge me a stop payment fee for something you are sending out and again, and I am sure it is not the mailman's fault. It is not wrong information. It is on the bank service you offer online bill pay that is inconsistent. Another issue with your bank is that if you have a dollar amount that you stop payment on and you provide a specific merchant to stop payment on and you provide a specific date and you provide a specific name After that, any check for the same dollar denomination even though all the other information is different you will stop payment on every time it comes through your bank. I don't expect a call back because this bank does not do that but my name is wendell james my company is adult educational technologies. I have a business account with your bank as well as a personal account but it is my business account where you guys keep making these erroneous mistakes and then everybody hides behind them and try to convince the customer they're wrong and then you don't return phone calls .