BREMER BANK RATINGS

There Atm wouldn't give card back all they say is not my problem

I don't have a complaint, I just can't seem to access my account on line to get my bank statement I have to be doing something wrong, I would appreciate your help. Thank You

Are you setting up any IRAs. I would like to open a savings account with you and set up an IRA that would allow me to purchase some Hypercharge Corp Network stock, (HCNWF). Do you have that available and what is the minimum investment to do this? Thank you. Jeff

Our local Bremer Bank has not been the same since the "old timers", who had been there for decades, retired, one-by-one, over the last several years. Here are some of the changes that have taken place and that matter to customers:

~~The younger generation at Bremer doesn't seem to know the customers nor do they care to. The one exception is the new investment advisor who calls and pesters too often (gets a commission on certain types of transactions that are constantly harped on), doesn't like to hear "no" and even speaks disrespectfully to customers regarding their investment decisions. Other than those annoying contacts, we never get a call with news on a stock we own, such as advice to sell or buy, or any information SPECIFIC to OUR investments (those we still have with Bremer); an example of customer service that doesn't hold a candle to what was provided by the predecessor (also retired).

~~It also appears as if Bremer doesn't want to hear from their customers since they offer NO email address or other digital communication options on their website. The customer must CALL by PHONE, VISIT the bank IN PERSON, or WRITE a LETTER to a branch other than their own! What century are these people operating in? It is unbelievable to me that, in this day and age, an institution would make customer communication that antiquated and inconvenient!

Along the same line, Bremer's website, overall, speaks to an IT personnel's oblivion regarding Bremer's rural customers who do not have access to high-speed internet. It feels as if customers in farm country don't exist or don't matter, the latter being an attitude increasingly pervasive among their city-dwelling counterparts. Perhaps a brush-up reminder on the importance of FOOD on their tables would be worthwhile at a future staff meeting?

Anyway, back to the website; the new home/log-on page is CRAMMED with MANY graphics and oversized pictures which makes loading the page very SLOW, as in take-a-nap SLOW! By the time it finally loads, I've often given up! Do these IT professionals believe that all those illustrations and visuals will bring in hoards of new Bremer customers (or even one, for that matter) or make current customers stop in awe to marvel at the design, OR would one suppose that Bremer's on-line banking customers prefer to log-on, get to their account, do their business and get out as quickly as possible, without an unreasonable wait for a "heavily burdened" webpage to load? If all that "stuff" must remain, is it possible to offer the choice of a more basic home page for customers who don't have high speed internet? The negativity should be obvious to anyone who cares about all of their customers, their time and their relationships to a banking institution that is more removed from them than ever before in its history.

What is yet to be lost of all that once set Bremer Bank apart from its competition?