• Bank Name:New York Community Bank
  • Locations:233 Branches in 5 states
3.1 / 5
  • Rating 3.12/
New York Community Bank has an overall customer satisfaction rating of 3.1 out of 5 stars based on 34 votes and 5 reviews & complaints for 233 branches. Below you can read unbiased reviews, complaints and comments for branches or the bank in general. You can also share your own toughts and complaints about New York Community Bank using the form below.


Larry Bender
Larry Bender · 18 June 2022
★★ Bank review

I have never seen soooo much crap you have to go thru to open a h yield savings. Photo copy of your signature, mothers maiden name, street you were born on etc etc. 3/4 thru the process do not know if to contine...

Michael Foley
Michael Foley · 15 April 2022
Bank review

Worse bank I ever tried to open an account. Tried online to open with $50,000. After 2 hrs. I told them on the 5th phone call to forget it and do not open the account. The guy said "ok not opened". Next day they took $50,000 from my checking. Over the next 2 weeks I talked to 5-6 people. One said they can send me a check but will charge me $13.00. Another said they would put money back in my home checking but next day got email stating "cannot be approved". Finally got my money back but no interest which should be about $14,00. I called and talked to a gentleman who put me on hold to look into it. After 30 minutes on hold I just hung up. I then went online to Quontic Bank and opened the account and in 7 minutes the entire transaction was complete.

George Muraco
George Muraco · 12 March 2021
★★★★ Branch review: Prescott Branch

Excellent assistance, great employees, full service branch.

Stefan Thompson
Stefan Thompson · 14 December 2020
★★★★★ Branch review: Estero Branch

The Bank customer service is fantastic. Awesome full service bank.

Marlene Sciame Roazzi
Marlene Sciame Roazzi · 31 January 2020
Branch review: Cross Bay Boulevard Branch

Everyone I spoke to is incompetent!!! I am waiting over a month for the bank to reissue me a check. The delay is unacceptable.

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25131 Northern Blvd, Little Neck, NY 11362
156-02 Cross Bay Boulevard, Howard Beach, NY 11414
93-22 Jamaica Ave, Woodhaven, NY 11421
244-19 Braddock Ave, Bellerose, NY 11426
106-19 Continental Avenue, Forest Hills, NY 11375
2656 Hylan Boulevard, Suite 100, Staten Island, NY 10306