WOODFOREST NATIONAL BANK RATINGS

  • Bank Name:Woodforest National Bank
  • Bank Class:National Bank
  • Member FDIC:Certificate #23220
  • Locations:750 Branches in 17 states
3.4 / 5
  • Rating 3.40/

Woodforest National Bank has an overall customer satisfaction rating of 3.4 out of 5 stars based on 10 votes and 5 reviews & complaints for 750 branches.

WOODFOREST NATIONAL BANK INFORMATION

Woodforest National Bank is classified as a commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC). Woodforest National Bank is a FDIC-insured bank with certificate number of 23220.

Woodforest National Bank currently operates with 750 branches located in 17 states. The bank has most branches in Texas, North Carolina, Ohio, Virginia and Illinois. As of today, Woodforest National Bank is the 17th largest bank in US by branch count. Woodforest National Bank is the 7th largest bank in Texas with 204 branches; 7th in North Carolina with 89 branches, 10th in Ohio with 77 branches, 10th in Virginia with 55 branches and 14th in Illinois with 49 branches.

Below you can read unbiased reviews, complaints and comments for bank branches or Woodforest National Bank in general. 5 bank customers submitted a review with ratings. Users also submitted 5 votes for the bank without a full review.

WOODFOREST NATIONAL BANK REVIEWS & COMPLAINTS

Timothy Moyer · 7 December 2016
Branch review: Pontotoc Branch

Poor customer service, they don't answer the phone and f you have issues they pain you off on some crappy automated system that requires ns you in circles. Seriously reconsidering my decision to do business with this place

Michele Register · 6 November 2016
★★★★★ Branch review: Fayetteville Walmart Branch

Some of the nicest, most caring people you would ever want to have banking business with. They are also the friendliest and most caring about their customers and their families. When I go in, they greet me by name, ask how I'm feeling (because they know I have health issues), ask how my other half is doing on the road, even ask about our new grandson who lives in another state. They have gone above and beyond to help me accomplish business for my other half while he is out of town, even calling him to let him know of a cost saving measure to save us some money next time (when I was clueless how to explain it to him), and giving us a refund of what we overspent the first time. To someone who is used to other banks TAKING money every chance they get, this was refreshing and much appreciated!!! I love these people!!! And, it's not just one or 2 employees at that branch, it's ALL OF THEM!!

Theresa Murphy Buchle · 3 September 2016
Branch review: Buda Walmart Branch

Only one star because you can't leave less. In July my husband was laid off and we had to take money out of our retirement account in order to live while he hunted for a job. We had a large check deposited from a well known (other) national financial institution. Rather than letting it post to our account when the check cleared (three days, in fact), the manager at the Buda branch of Woodforest National Bank, Debby Rogers, decided to put a 15 DAY hold on the check. In the meantime, things became overdrawn resulting in several hundred dollars worth of overdraft fees. Nice. Especially at a time when things were tight for us. We have this money but we can't use it. Again, nice.

In the meantime, my husband called Woodforest coporate only to find out that holds are at the discretion of the manager of the branch. Corporate managers cannot override branch managers. Inconceivable. He talked to Ms. Rogers again, only to be be told once more "NO". She would not budge, did not want to listen to reason, there was no changing her mind.

We closed our accounts today. We took several thousand dollars out of Woodforest National Bank to deposit into our new accounts at a different local institution. When Ms. Rogers asked why we were closing three accounts, we told her it was due to lack of customer service. When she asked what she could do to make it better, we told what she had already done. Maybe there was a flicker of concern for just a moment, but she decided to brush everything off. Obviously customers who have had multiple accounts with her institution for 10 years were not important enough to try to keep. And I will be calling Woodforest corporate on Tuesday to let them know exactly why this long time customer has left and to point them to this feedback.

Want a good bank? If I had a time machine, I would send you back to that Woodforest National branch three years ago when customer service was important. Ask me today and I will tell you to run fast, run far - take your money somewhere else where you, as a customer, will be appreciated. Obviously the people at the Buda Woodforest branch have forgotten that customers make it possible for them to be employed.

Hortense Louise Mayberry · 29 July 2016
★★★★★ Branch review: Newport News Walmart Branch

Workers have great customer service skills. I would recommend the bank to friends n family. Great staff. Keep up the great job.

Anetia Stalling King · 5 June 2016
★★★ Branch review: Gun Barrel City Walmart Branch

What is the limit that you have to keep in the bank account

Ladi Kati · 30 May 2016
Branch review: Standiford Plaza Branch

For years I have been pleased with this bank up until now, me and my husband recently went in to cash a check in which I have also cashed in the past. The new manager accused me and my husband of making a fake government issued check, gave us a difficult time with it and was refusing to do anything with it, not to mention I had money in my acct to cover the check! I let her know ive brought the same issued check in before and had no problems what so ever so she pulls it up and See's it in the past and completed the transaction. We didn't appreciate being accused of doing such a thing and neither would she! I now regret doing business with this bank and will be taking my business else where asap!

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