WOODFOREST NATIONAL BANK RATINGS

I live in Morgantown Kentucky and often send funds to my family in Enterprise Al I have never dealt with a bank so unfriendly or totally incompetent as this one. I worked for the government for 37 year which required me to travel or move to different states and deal with several banks. Either you people need a different manager and or more friendly customary service. I am Betty B Smith and check a retransfer sent with all info correct on 04/05/2024 and your bank rejected it and will not talk to my daughter in law Kim Mckinney with proper instruction to resent the funds Thank you for allowing me to reach out FYI this will go public

Great bank

People there in your bank are so helpful and nice they help you and stay w you till they are done. They have all the patience nice job at the bank great customer service 👍 thank you.

This bank is awful I would not recommend it to anyone about 1 month ago a fraud check was passed in my account which has already been proven to b fraud my rent comes out of my account an bcuz they let a fraud check go thru Ian hasn't put my money back into my account I'm now being evicted why is this fair or right when it's been proved that I didn't Wright the check an still have no refund they keep giving me the run around who can I talk to that's above the young girls working in the office of the gadsden bank cause so far all they have done is sent me from person to person which has done no good an gotten nothing done what else do I have to do to get my money bank they gave away this is the worst bank around.

The bank staff at the Hondo Branch is such a great group of professional people. They always go above and beyond to assist their customers. They are so friendly and polite. I want to thank them all for taking such good care of myself and my accounts. It is such a pleasure to bank at this branch!

Hope is a awesome manager love dealing with everyone from this branch.

Very friendly and professional, always waving or saying hello even as you pass by highly recommended.

So you closed my account after being a customer for 10 years because I complained to the Better Business Bureau over you holding onto rental car deposits for too long. Are you insane? You do know that retaliation is illegal right?

As a customer for some time now my husband and I are wondering what is going on at New Castle bank. Employees are in the back and no one up front to help customers and alot of days you cannot get cash transactions and the ATM is not working or not been filled. Just wondering what is going on. It used to be very well staffed and no problems!

My name is Kenneth Golf I am account holder at Woodford Bank on the West side of Evansville Indiana at Walmart. It is 1:00 p.m. and I have been trying to call and I can't get it automated service leave a message press two if you want online banking what's wrong with them. I want to know what's going on with my overdraft

The branch workers are so very helpful, all are very friendly and knowledgeable. My only complaint it is almost impossible to get someone to answer the phone.

My WoodForest experience was great at this branch. The customer service was super upon entering I was greeted with a smile and a good morning welcome to this wonderful world of Wood Forest National Bank. The employee's name was Shaquita Bethel Mingo she was very informational and helpful. I noticed that her team was very energetic and they all were very polite to other customers. I would definitely recommend this branch to someone else in the near future.

I need my bank card turned off and canceled. Someone has stolen it and they tried to charge 44 dollars to it last night at midnight.

first thing this bank allowed fraud on my account and kept my account open for 30 days after I notified them and they have cost me over 3k, not 1 single credit for 3k in fraud on my account, I have asked them to send me a photo since they accused me of fraud on my own account their advocacy department wrote nasty letters. This bank fails to abide by their own policy nor do they abide by Regulation E policy, they will tell you to call them but when you call them they will state they don't want to talk to me...what kind of bank has an advocacy department but refuse to correct situations like fraud, FTC has labeled me an identity theft victim Equifax and TransUnion but this bank just violates terms, such as if we are not agreeing on solution their policy states they will have a third party mediate the situation, but they refuse to take these steps that they offer and one of the main reason I chose them in the event of a situation like this yet they fail to acknowledge their own policy. I have been to the local branch and they have not shown me any video or photo which they won't cause I canceled my card before my family and I left for vacation... I am ready to file a class suit against Woodforest and if anyone needs my signature or my help we can file against this bank and win because this is the worst bank that I ever dealt with in my life and they have caused me to lose 3k and they have made unnecessary calls to me taking advantage of this situation, and they fail to produce documents as to why I was denied my claim, when fraud kept taking place after i notified woodforest on 4/14/2023 they refused to close my account. Their advocacy resolution letters are so indirect with no signate just a number to call and when i call they tell me the advocacy department refuse to take my call and I will call on a threeway to show you this bank is a bank that should not be in business...then they will leave a message on Trustpilot telling sounding like the respond to the issues but in reality they leave the response but not one email response do they give they should not label them as a high percentage negative response rate cause anyone can copy and paste the same response that does not mean that they actually responded, Woodforest Banks is cowardly bank, and I nominate Woodforest for the next class suit from FTC or CFPB for their practices and the way they handle their clients which they need to be hit with a few billion dollar lawsuit to payback the money they have stolen from customers... still waiting on a response but this bank is a bank that should not be operating because the violate their own policy so they most definitely violate Regulation E policies, while my account had fraud on it they refused to close the account for over 30 days, my account went from positive $3,000 to a negative -500 balance right before my eyes I was literally on their website talking to customer service on the phone watching my money disappear while continuously asking them, why is my account still open and they didn't give a single f about me or my money..just know that Travis H. was not lying if it happens to you.....what's even more messed up is they have a mastercard logo, and if mastercard offers zero liability protection then the bank is supposed to do the same but these banks will violate their rules and regulations, and i feel like people need to start targeting mastercard or visa in these situations cause without those logos banks aint ish.... a fraud situation cause if the bank is not handling the issue properly that mastercard or visa logo should not be on that card, because mastercard and visa cosigns these banks and until they start regulating these situations they going to continue to violate the same ones that make them rich, the customers.....On 6/26/03 I went into the branch to to see who was responsible for the fraud on my account and to allow them to see what I looked like in person, since I was out of the hospital, and to my surprise the bank manager took my id looked up my account, and refused to show me the fraud on my account for over a month these agents refused to assist me until I went inside the branch when I spoke to Brent the store manager in Greenville, SC on Whitehorse Road he saw immediately how I looked and knew it was not me on the footage now I have been waiting on their Branch manager Andrew Misocky to call me and give me some weak rebuttals about this issue yet, I was told once I proved it was me they would quickly correct this situation, but It has been 2 weeks, and I have not received a call or a check for this 3k in fraud that Woodsforest allowed on my account, since the store manager Brent refused to show me the footage of the fraud on my account while a police officer was in his presence, he knew it wasn't me, yet when he saw me he would have had no problem showing me the footage if it was me on the footage instead he acted like I had no business in the store, and they have not refunded my money nor even apologized for the mistakes they made, but I nominate Woodforest for the next Class Suit, because they will block your number if they feel you could be a threat to them financially they have blocked three of my numbers from calling and thats sad that a bank don't want to own up to their mistakes, that really dont matter I just want my money back, because they said once i proved it was not me, a check would be quickly distributed but that has yet to happen...

Woodforest hires idiots.

I made a deposit online, so my money would be available tomorrow. I tried to access my online banking to check the status of my deposit. They told me my online access was blocked and my check was denied. It's almost historical they would reject a check from the company I opened the account with. It's also a company that has enough money to buy out Woodforest.

I called the phone number they instructed me to call, in order to straighten the situation out. Their representative was completely useless. So, he transferred me to an equally useless supervisor. They claim there was suspicious activity, even though that was just from me. They froze my access to my account, but allowed a third party app to withdraw funds, after they froze my access. Obviously they are complete idiots.

They take money from your account and dint say anything about these fees in the beginning when you sign up for account.

I'd wish you'd be open on Sundays but close at least by 3:30pm that'd be awesome for us!!!!! Even though it's mother's day some people aren't celebrating this day but we still need access to our money work it out. Do a lot better please my mother's day is going to be the same way like the last few years sad, upsetting, depressing in a sense,

The staff at this location are so helpful and friendly.

They always open late, sometimes 1/2 hour late. By far the worst branch in town.

Tried to call the local branch but the local 281 number goes overseas, and trying to get in touch with the actual local office is impossible. I called twice trying to be transferred but both times I was placed in hold limbo after going through 2 agents to get to a "senior supervisor." All I wanted was to call the local office. Their customer phone service is dismal.

My family and I use this branch and we also work at the Walmart. We noticed today that it was being torn apart. Are they remodeling or taking it out of the stor completely. I hope they aren't taking it out because we use this branch.

Great timely service from knowledgeable and courteous bankers.

Friendly, very informative and helped me with the full understanding of my account. Highly recommend.

I came in to cash in a check from my tax return and they began to imply that the area was closed, the phone number to verify the check is an automated phone number meaning anyone can call at any time, the staff was rude very negligent and unprofessional, I went to the branch that I opened with and they helped me out in 5 to 10 minutes.

They tried to short me on money 2 weeks ago... Went in yesterday and they told me they would no longer serve me... Watch your money people. They didn't even want to try to make it right either. They must have got mad after that because I counted my money and now they don't want to serve me because I double checked them.