ALLY BANK HEAD OFFICE

Horrible institution, Worse customer service. I initiated a wire per their instructions on a Monday morning which they say will be sent same day if verified by a certain time. I met their requirements with several hours to spare and the funds were drawn from my savings. It is now Thursday and they cannot tell me where my money is. The wire was not sent Monday, Tuesday, Wednesday, or yet today. I have called eight times with no explanation as to where my funds are. They say it will go by 6pm EST, which is what they have said every day this week. As far as I am concerned they have stolen my money. I have asked them to return the money to my account and they say they cannot; but they also cannot tell me where the money is. Four days and counting.... I have withdrawn all of my funds from this banki from four separate accounts. I have filed formal complaints, but I still have no idea where my $63,000.00 is.....And nobody from this bank can offer me assistance or guidance to recover these funds.

"Beware" insanely bad customer service !!! Don't trust your money with this company, no real location, all online !!! If you have an issue, you are on your own !!!

You will be routed to somewhere in the Philippines if you try to call them. I spent 3 1/2 hours on the telephone and was hung up on 5 times. (After 30 minutes on hold, the system automatically hangs up on you).

That bank drafted $7,800. out of my bank account with another bank, and I can not get anyone on the telephone to tell me anything. The person that I did finally speak with that said they were a supervisor, told me to get an attorney.

I had to file a claim for my deceased brother. When I finally got a live person on Nov 22 I was told to send documents to a PO Box. They wanted a death certificate, copy of my Driver's License and other documents sent to a PO BOX where anyone could see them. When I asked for a physical address due to the sensitvie nature of the documents they would not provide one.

Fortunately, the woman I spoke to called me back and offered to send me a secued link to upload my documents. She also gave me her extension so I could contact her directly. I thanked her and told her she surprised me and went on to explain my poor opinion of Ally Bank and how she had swayed my opinion. She thanked me for my understanding and seemed genuine when she stated she would process the documents and get back to me.

When I uploaded the docs on Nov 23 via the link provided the message stated my request would be processed in 3-5 business days. Ignoring the day of transfer and allowing for the Friday after Thanksgiving as a holiday, I waited 5 business days to Friday, Dec 2 to call for s status report. I did not get the same person I spoke to previously but the woman took my name and number and told me I would get a call back. Three (3) business days since that call and no one has called me back. This is not about unusual call volume or being overworked. This is working at providing the worse possible service imaginable.

Ally Bank is dreadful. I feel sorry for the customers who try to deal with them on a personal basis. Ally Bank goes out of its way to piss you off and treat you like garbage. I can't wait to get this claim completed and never have to deal with Ally Bank again.

This is a deposit relationship. If this is how depositors are treated I can imagine the horrendous treatment one would get if you owed them money!

Horrible customer service.. Never speak to a human being. Ally doesn't want your business they just want to use your money. Im 70 years old and will be a multiple millionaire in 2023 and I will never do business with ally again.