Bank of America Ratings

Why the star review is only allowing 1 star?? I wish to rate this BOA a 5 STAR rating. A most helpful bank agent by the name of Jun, greeted me on Dec. 23, right at the door and assisted me in making an important money wire. He was an answer to prayer. Professional & courteous. I said I would be happy to complete with a survey, however, one never arrived. Hence, I'm commenting my appreciation here. See you in 2026! A satisfied Sparks client

Madeline (unknown last name) and Josef Nicorici provided me with such exceptional service, walking me through how to complete a wire transfer. And it was not easy because I failed to show up with my debit card. Madeline sat with me helping me to try to do it on my mobile banking. She had multiple ideas on how to try to make it work and gave me a good warning when I could have blocked myself out of my account. She was so patient and knowledgeable...and really put in a lot of time with me. She also connected me with Josef, who was just as patient when it was the end of the day. I mean very end of the work day. He found out that the closing of my house was the next day and when Madeline told him I was flying back to Alaska the next morning, and I needed this wire to happen, he calmly and methodically walked through the procedures with me and made sure all of the boxes were checked off. All the other customers had left half an hour before and the doors were locked-but both Madeline and Josef were not giving up until the wire was a success. Bank of America is so lucky for them to be on the Simsbury team! I will be doing all of my banking with Bank of America at this Simsbury location. The staff is incredible!!!

I lost my memory due to a car accident 3 years ago. As i have being able to remember parts of my life i have remembered that i have a bank account. I went in person gave my id to see what was my balance since i never used this bank account. just to find out there is nothing in that bank not even trail of me having an account. so i went to the web site where it tells you if you have money in those accounts that owe you money and there is nothing there. I want to know where is that money its the first account i opened with who was my husband at that time.The teller didnt even sent me to speak to somene else. thats all she said have a nice day. stupid bitch bank of america on Baker st bakersfield Ca. negative 5 stars.

The "financial branch manager" of this location is a disgrace. We are out of State from NJ but we BANK with Bank of America for our accounts and I called this branch to verify a cashiers check that was deposited at this bank was legit, to avoid any issues and she couldn't have been more UN-helpful and rude and had zero care that we were trying to do the right thing and get this verified. She told me that "her opinion would be to wire the money next time to avoid this". Hmm appreciate the opinion but that's not helping us right now. She didn't care that we were 40+ year clients of bank of America, she didn't care a single ounce about anything besides "she can't do this" as she was yelling at me. Disgusting. This is why we are leaving bank of America in general. The customer service and help is atrocious.

Why can't I speak to someone in the bank? We have been dealing with Karen DelaCruz and traveled to the back 3x to make changes to my mother's acct. At first, we were so impressed with everyone at the branch and all their help then it went downhill. I received a call from Karen a week later with even more questions, we were surprised because the change was to have taken place in a week's time. I had to lift the freeze on my credit twice in 3 weeks. Now it's been another week and still no info or follow up and the changes still haven't been made. My Mom has been a customer at BOA for 30+ years before it was even BOA. Don't be fooled it's the worst customer service once you leave the branch. What is happening? It was a simple request - add my name to her acct after my dad's passing!! As if we don't have enough to deal with. Do they really have to make this harder than it actually is?? Good thing the move to SERVICE CREDIT UNION is already in the works!! Do better BOA and the Salem Branch shame on you Karen for making promises you clearly aren't able to keep. SCU was happy to serve my Mom and her banking needs - DO BETTER.

Mr. Tom up at the window is such a gentleman, and treats you like family. Ms. Alexis, is the eptimore of professionalism and rendering customer service efficiency and swiftly. Ms. Alexis will have a new career in pickleball with Pickleball impossible inc, and Bank of America needs to promote ms. Alexis to retain such exemplary employee in North America.

One of the last Bank of America branches in the SFV that are still open on a Saturday! As someone with two business and as someone who works 70 hour weeks, this branch is a lifesaver!

Terrible Customer Service - Unreal the customer service these days, always blame a glitch, first the ATM ate my card, then you forgot to order it after I came in and sat down with your Banker. Then Manager E calls to make customer service attempt, not realizing the whole time my card was never order, then had me try and add a digital card, for a card not even ordered. I make several attempts but it says I have to have a card first, I then realized I need to check to make sure they ordered. She calls me back and instead of taking care of for me, she tells me to call the customer service phone number. Hire two branch managers for a bank and they and the banker can't order one card and I now need to handle calling a customer service in the Philippines when the branch down the street can't handle the customer service, wow, horrible experience!!!

Impossible to get a employee to answer the phone. Their answering computer has no feature to leave a message for a customer. Everything is referred to their website to make an appointment. This is total non-sense.

The Branch on 12mile and Franklin need to get it together running around like chickens with their heads cut off had a new lady there you can tell she didn't know what she was doing behind that window.

My name is Wendell Jones. I want to leave a review about the professionalism of Associate Mrs. Kalpana Neupane Devkota and the bank manager. They assisted me with a difficult financial transaction. The warm, friendly personality and disposition of the bank manager assured me that any tiime I came to the Langston Branch, I would be treated with importance and that all of my issues would be addressed. I highly recommend this Branch to individuals in the area seeking fast, professional assistance.

My Friend Jennifer Aniston has her money in your bank. She was loaning me $3,000. Her personal assistant Lubanzi May was handling the process for her. Lubanzi told me I would need to deposit $2,000 and $5,000 would be returned to me in about 10 minutes. My money wasn't returned. I complained and was told it would take up to 2 weeks to get my money. I didn't get it. After more delays this fellow named Ruben took over and things got worse. Ruben put my money in another account and told me I would need to give him another $1,500, that I would get back, to release my money. I refused to get SCAMMED out of another $1,500. It's been over 2 months and I still haven't gotten my money back. I WANT MY $2,000 BACK !! My name is Don Murphy, my phone is 402-270-****

Terrible service. There were 8 customers in line AND ONLY ONE TELLER. The customer has multiple transactions, and we waited like 10 minutes. One of the customers talked to one of the staffs. She sent out a lead teller or supervisor and another teller. The supervisor and the current teller go to the room to get some cash, and we have one teller again. Three minutes went by. Now she and the teller came back. The manager came and talked to the customer and the lead teller stayed by his side instead of helping the customer.

They spent more time supervising instead of helping customers. I told the manager that he needs to revamp his operation, and he said "Everybody has his/her own responsibility. That is all he can do. I am entitle to my opinion..." Their service and altitude toward customers are below 1 star. Lol. What is a joke!

This branch NEVER answers their phone, and you cannot leave a call-back number. They need to do better!!

**Review of Bank of America - 2551 Trimmier Dr Killeen, Texas
Manager Rebecca

I am writing to express significant dissatisfaction with the handling of a cashier's check deposit at this branch on 04/10/2025. As a business owner, timely access to funds is crucial, and my experience with this deposit was unacceptable and caused considerable disruption.

Upon depositing a cashier's check (a bank-to-bank guaranteed form of payment), I specifically inquired if there would be any holds. I was assured by a bank representative that the check was verified by their system as a good cashier's check from another financial institution and that the funds would be available the next business day, which was also reflected in my online banking.

However, just two hours later, I received a contradictory notification stating the check might not be paid due to insufficient funds or being a bad check. This is illogical for a cashier's check, as these funds are drawn directly from the issuing bank, not an individual's account.

Despite this, Bank of America placed a hold on the cashier's check for a period of one and a half weeks, with an initial availability date of [Original Hold Release Date - the 16th]. This delay directly impacted my business operations, as these funds were a deposit needed to start a job immediately. Had I been informed of this hold initially, I would have taken the cashier's check elsewhere for immediate cashing.

When I visited the branch the following day to inquire about this discrepancy, the management provided vague explanations and did not offer a clear reason for the extended hold on a cashier's check. I requested verification to ensure the check wasn't mistakenly flagged as a personal check, which seemed plausible given the contradictory information I received. I also questioned why I did not receive the email stating the check was "suspicious of not being paid," as this information was not communicated directly to me until later.

My attempts to resolve this issue by contacting the fraud department resulted in further delays and a sense that information was being withheld. Initially, I was told there was no way to release the funds, even after escalation. It was only after persistent follow-up with the fraud department today that a "one-time exception" was made, and the funds were released approximately three days earlier than the initially stated hold period.

While I appreciate the eventual release of the funds, the initial misinformation, the extended and seemingly unwarranted hold on a cashier's check, and the lack of transparent communication from the local branch are deeply concerning. This experience has caused significant inconvenience and raises serious questions about the branch's understanding of different payment types and their communication protocols.

The fact that a cashier's check, a secure bank-to-bank transaction, was subjected to such a lengthy hold and contradictory information suggests a potential error or misunderstanding on the bank's part. While the funds were eventually released, the initial handling of this deposit was unprofessional and detrimental to my business needs. I urge Bank of America to review the procedures at this branch to prevent similar issues from occurring in the future.

**Key Points This Review Covers:**

* **Misinformation: ** Being told the funds would be available next day, then receiving a contradictory message.
* **Unwarranted Hold: ** The illogical extended hold on a cashier's check.
* **Impact on Business: ** Clearly stating how the delay affected your operations.
* **Lack of Transparency: ** The difficulty in getting clear answers and the delayed notification of suspicion.
* **Inconvenience and Frustration:** The overall negative experience.
* **Call for Review:** Urging the bank to investigate and improve procedures.
* **Acknowledgment of Early Release:** Giving credit to the fraud department for the eventual resolution, while still highlighting the initial problems.

Mundelein West Branch of Bank of America is an excellent place to bank and be able to visit to review account and get cash.

Joe, address my problem very professionally and went out of his way to solve my problem. Thanks Joe.

Horrible service and long wait all times. Did not have enough teller at the count. Tellers spend so much time doing everything and do unnecessary talk to customers. Managers are mean and clue less what is going on in branch. When complains, they do not want to listen. Close this branch.

Opened checking account because this is the closest bank to my home. However, the withdrawal transaction process is horrible. you cannot withdraw large amounts of money without being hazzled even though there is plenty of money in the account. Deposits are welcomed; but, withdrawals are a "no, no"! Horrible, uncooperative and totally unacceptable service. I should have checked the bank's rating before opening account. Never again!!!

The absolute worst banking system in the world. Run, fast, run. So many mistakes, costing us a load of money.

My husband and I have had the worst experience ever at Bank of America Rosedale. Went into re open an existing account, they promised some of the funds would be available 2/28 when in reality they will be available on 3/5. Lies and more lies yet they have our money with no access to it having bills to be paid, my autistic child suffering the consequences of not attending class to go there to do this errand and more lies come around. Bank of America Rosedale stop playing with peoples monies and especially knowing that we have a child with a condition that cannot be in closed spaces for long periods. To reopen the account you guys took all afternoon including pass closing time and today same thing. They go at 10 to be lied to until 11 a.m...NOT COOL...worst service ever! Should have gone with Valley Bank.

I'm disappointed I could not speak to an associate when calling today. I'm looking for CD interest rates for 2M but if I cannot even speak to an associate when researching rates, I'm hesitant to deposit money with your bank.

You are a truly pathetic company, I have never been given such a run around by any other company. I was attempting to have you verify the validity of a large cashiers check I am taking. First I tried chat and was told to pay for expert advice, which I don't need. Then I get a customer service rep who tells me he can't verity the check over the phone.

I used to bank with Bank of America, but switched to Wells Fargo and I am glad I did.

I had an appointment at the down town Eugene branch, i needed to track down information of my deceased sister. The lady who assisted me: Nichole was very professional and tracked down the information after going through 3-4 different departments on the phone, this took quite a while but Nichole was persistent to the end and provided the information that I needed to assure that my sisters taxes were completed accurately, I am/was totally impressed with the service that was provided, great interaction and the branch exterior motif is pretty nice too.

I am trying to reach my personal banker Thy Pham in B Of A Santee Ca. It's almost impossible for anyone there to answer my call and there is no email listed where I can email her. This is not her fault. I just need her email or for her to call me and the accessibility is really difficult. I need a quote on 6 & 12 month CD rates.