• Bank Name:Bank of America
  • Locations:4346 Branches in 35 states
2.6 / 5
  • Rating 2.61/

Bank of America has an overall customer satisfaction rating of 2.6 out of 5 stars based on 390 votes and 120 reviews & complaints for 4346 branches. Below you can read unbiased reviews, complaints and comments for branches or the bank in general. You can also share your own toughts and complaints about Bank of America using the form below.


Sandra Jackson · 13 May 2019
★★★★★ Branch review: Washington Square Branch

i was told that this branch was closing ,may 20, i will miss it. ive had my acct here since 2004 a great bank. tell me ur not closing

Jennye Baker · 15 April 2019
Branch review: Nashville Main Branch

If I cant get a call back about the screw up on my account I am closing the account I have had for over 30 years. This is ridiculous you have put a hold on $1385.00 of my money and I have bills to pay!!!

Alice Bernard · 4 April 2019
★★★ Branch review: Bullhead City Branch

I have been trying to contact the Bullhead City by phone several times and the phone just keeps ringing then cuts off. I guess I will have to write a letter as I need to speak to one of the employees at this bank - When a person finally answered he was in Alabama - not in Arizone.

Shelah Dawnahew · 29 March 2019
Branch review: Beach & Tarrant Branch

This branch is the absolute WORST!
You can never reach an associate by phone if there's a problem, which is often. They will hang up the phone on you and will quickly route you to an out of stated customer service center. if you go into the branch expect long delays. and misinformation. Closing all of my accounts immediately.

Matt Palmer · 28 March 2019
Branch review: Stateline Station Branch

1 Star is FAR TOO MANY! The employees at the Bank of America branch at 135th & State Line should be FIRED! We have been customers of this bank since 1994 and I recently encountered absolute SHOCKING treatment by the staff at this branch. I needed help with my business account due to an injury I suffered in which I dislocated both of my shoulders. I was unable to drive and was having difficulty depositing checks using the bank's smartphone app. I had called my local branch to get assistance with these deposits AND to inquire about ways to reduce our bank fees. I initially spoke to "Sherry"...their "Financial Center Manager" and she said she would have their "Relationship Manager" named "Keith" contact me to help. I'm putting these job titles in quotes for a reason. Read on, please! Anyway, Keith failed to contact me in the time frame Sherry had I called the branch back. When I finally got Keith on the phone, he was RUDE and showed zero empathy for my recent injury. I tried to explain the sense of urgency I was dealing with as far as getting these checks deposited..and also asked him to email me ways to reduce our bank I was being picked up for a doctor's appointment and could not discuss further on the phone at that time. I communicated my frustration to Keith that he had not contacted me as arranged and apologized for my tone. I was in massive pain due to these injuries...I urgently needed help in getting these checks deposited...and again asked him to email some ideas on reducing our business bank fees as I was leaving for the doctor. I explained that we had a Chase Ink business card and that Chase bank had contacted us to see if they could secure our Personal and Business banking accounts as well. Keith continuously (and rudely) interrupted me and then told me to "FU$K OFF AND GO TO CHASE"....AND THEN HUNG UP! That is a VERBATIM QUOTE! I will gladly submit to a lie detector test....swear on a stack of bibles...whatever it takes. I say this because I tried to escalate this unacceptable behavior to their Corporate HR & Small Business reps....and, in the end, they chose NOT to believe me and NOT to address this situation. Keith told "Zach" (the regional manager) that he never used profanity. In addition, SHERRY...Keith's boss...or co-worker at this branch....also lied...and covered for Keith.

DO NOT DO BUSINESS WITH THIS BRANCH of BANK OF AMERICA. In fact, based on the horrible handling of this by the BofA Corporate offices, we will take ALL of our banking accounts elsewhere. Keith and Sherry are LIARS...plain and simple..and no one in this company has the decency or backbone to handle this incident in the proper manner.

Christina Kennedy-Farr · 27 March 2019
Branch review: Ansley Mall Branch

I wish there was a way to put 0 stars b/c they don't deserve any. My bank account was compromised in January and I thought I had worked through it with Jasmine (who is sweet and tries). Apparently BOA thought I could be in Atlanta and Miami at the same time so denied my claim without telling me, then cleaned out all of my savings account to cover the deficit in the compromised account. I went in to try and work through it in person and the Branch Manager, Geneva, basically told me that there was nothing more that they could do for me and that I didn't need to waster Jasmine's time trying to help me. She was mean, inconsiderate and has not place as a manager. I have already opened a new account with another bank and after 30 years, will close ALL of my accounts with BOA. They are horrible to their customers and couldn't care less about helping.

Jerry Joseph · 22 March 2019
★★ Branch review: I-35 / Parmer Branch

Routing no. 111000025 not accepted by other banks

Sandy Wilson · 5 March 2019
Branch review: Oceanside Main Branch

A. My checking account was robbed. I'm preferred but not feeling welcome.
B. Answer your phones, just once. I was on hold 27 minutes before I hung up.
C. No one tells you anything. ZERO updates!!!
D. No alerts or updates! Your bank was robbed and I get ZERO update on my account!!
E. No tellers anymore... Vista, Sycamore has ONE teller.
F. Have you notified Bank of America customers that hundreds of dollars might just go missing from their checking account? And you will do little to help them.

Kristi Jacob-Hunter · 15 February 2019
★★★ Branch review: Sunset Hills Branch

I do not mean to be difficult, but have been trying to call your telephone number for two days. I can not get an answer. I can not physically get to your location before it closes on a weekday, and I would like to talk with Alma, have worked with her in the past.

Becky Hardison Judkins · 6 February 2019
Branch review: Denbigh Branch

Can I leave this review at a zero. Oh be had nothing but trouble with this institution. I work for a credit union and have for a number of years so needless to say I know the rules and I know how things are supposed to work. When a member comes in to make a payment to an acct that they are AN AUTHORIZED USER ON they should be able to DO SO ! I was told that they couldn't pull up the account because it was in my husbands name and without him there it was a violation of privacy .... ummmm ... I didn't ask you for ANYTHING! Also not to mention my husband is half way around the world on deployment and made me an AUTHORIZED USER specifically so I could make the payment and he was told it would be searchable by my name. This woman DIDNT EVEN TRY. I will be paying this account off ASAP and they will NEVER receive any more of our business. PISS POOR EXCUSE FOR AN INSTITUTION AND SERVICE.

Elsa Jaramillo · 30 January 2019
Branch review: Clayton Corners Branch

The Bank of America branch in Clayton, NC is so poorly run and is not organized at all! Every time I stop in during the day, thjere is always a line out the door and the wait time is outrageous! The billions of profit that BOA takes in, only to provide poor service is ridiculous!

Lynne Salomon MIceli · 29 January 2019
Branch review: One Penn Plaza Branch

We are a small non-profit organization based in NYC. I am currently the Chair of the Board. We've been banking at the One Penn Plaza site for years. Recently we've had some turnover on our Board and the two Board members who were signators on our BOA account, our former Treasurer and former Board Chair, went off our Board.

We contacted Bank of America to determine how to replace those signators with two other signators. (I am one of the two and since I'm currently living in Virginia, I could not come into the bank to fill out a signatory form but I was sent the form in the mail, filled it out and sent it back to our Secretary.)

Our Secretary submitted the forms to someone at the bank named Moses Saladin. Someone was supposed to contact our Secretary when the transition to our new signators was complete. No-one called. Our Secretary contacted the bank and was told that Moses Saladin had moved on. The contact at the bank said he would need to contact Moses Saladin about the transition and would call when the transition of signators was complete.

No call. We are now in the ridiculous and inappropriate situation that the two signators on our account are no longer members of our Board and no-one in any official capacity in our organization is a signator on our account! This cannot be allowed to go on.

I just tried to call the bank at One Penn Plaza but could not get through. The automated system does have an option to talk to someone at the bank but the message just says that everyone is busy on the phone--and then ends the call!

This is completely unacceptable. If we cannot change the signators on this account we will be forced to move our account to another bank. We are a very small account but that is no reason why we should be treated with disregard.

Amy Fiske · 27 January 2019

This is the worst location I have ever seen! This past Saturday at 4 pm the only teller in the bank leaves and says he has to go to lunch- there are 10 people in line and the bank closes at 5- no managers there to explain- worst service ever!! Going to move my accounts to a bank that has actual people working for it๐Ÿ˜’

Donna Wanser · 24 January 2019
Branch review: Talega Branch

Horrible Service and they do not respond back. Requested a medalian signature and it has been months and they continue to not update me or give me back my documents... worst bank service.

Jean French Russell · 23 January 2019
★★★★ Branch review: Londonderry Branch

Congratulations for having the #1 Bank Teller in Bank of America!

Roni Schubert Freedman · 22 January 2019
★★★★★ Branch review: Polo Club Branch

Vanessa A. Budd, VP, gave us excellent customer service. This branch is under construction, so hoping better things ahead!

Heidi Becker · 8 January 2019
Branch review: Potomac Mills Branch

This bank location is the worst, they were not helpful they told me wrong information. I called the contact center and they read me thre policy on coin rolls and it was not at all what this bank had told me ..they make up their own rules because they are lazy and the manager was just walking around not helping anyone leaving her teller to run the floor and manage the line of people

Allan J. Kuipers · 8 January 2019
Branch review: Mill Creek Branch

I have lived in Mill Creek for 19 years and this is the worst customer service branch I have ever dealt with. Half the time the drive through banking windows are closed and no sign has been put out to tell customers it is closed. They continue to be short-handed with personnel, as pointed out by the tellers, yet nothing is done to alleviate the problem!

Larry Tremer · 4 January 2019
Branch review: Hazlet-Holmdel Branch

one of the worst banking esp.i have ever had the bank manager yelled over the counter excuse me do you work here after i questioned her ! the two tellers next to her corrected her she then said we can refuse to cash a check for any reason ,ultamatly the teller cashed the check after correcting her again ! Betty Stacey i belive your name is your one nasty sob and should not be working there and and as manager .this is why i left bank of america over ten years ago

Joe Tenedora · 4 January 2019
Branch review: North Morgan Hill Branch

Worst service both branches in Morgan Hill. Rude, Snobby. Workers think their upper class. Friken Joke ! Next time I go in there with my father in law, I'm gonna tell the manager she needs to train her staff, just because we come in wearing regular clothes and not wearing a suit, doesn't mean we're not Good customers or they can treat people like second class because the Pre- Judge is. Don't patronize this place .

Jade Taylor Maldonado · 3 January 2019
Branch review: Milford Green Branch

Use this location if you enjoy waiting 20 minutes and to be treated with an attitude

Leigh Storz · 2 January 2019
Branch review: Roseville Square Branch

My elderly parents (late 80's), went to the Roseville square Bank of America branch this morning. They were refused help, and my Mom left in tears. They cannot hear to do business properly on the long automated phone systems, are not computer literate for online banking, do not have a cell phone, and all they wanted to know was the amount of their government retirement money check as there was a cost of living increase, and they did not get notification in the mail on the new amount. They also wanted to order more checks. They were told they needed to have an appointment and none was available until Friday - 2 days away. They have been customers for at least 30 years. Businesses now a days are not helpful to the elderly and should be more considerate and helpful to them, in my humble opinion.

Paula Moreno · 31 December 2018
Branch review: Blackhawk Branch

This branch always has long lines and never enough tellers.

Benita Griffin · 30 December 2018
Branch review: Pompano Beach Branch

You need to review your employee verbally attacking a motorist for being a Trump supporter. It's on facebook. Are these the type people you employ? Must not be the Bank of America if we can't support our own president without being verbally attacked

Chris Russo · 26 December 2018
Branch review: Cove Road Branch

Absolutely the worst. Horrible customer service. To charge people $8 to cash a check if you don't have an account is ridiculous. I told them I would open an acct and then withdraw all the money and close the acct to avoid the fee, and they actually told me I would have to keep the acct open for 6 months before I could withdraw any money. What? The mgr then came over and told me to have a seat for 45 min to an hour before they would help me. What a joke this place is. Avoid at all costs.

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