Bank of America Ratings

Want an appointment and no one will answer the phone and then try to book an appointment per automated instructions from BAC and doesn't work!

I have been a customer of B of A for more than 30 years. I made an appointment to review an account. When I got there no one was at the reception desk. I waited, another customer walked in and was greeted politely and with dignity. I am an 87 year old customer but When I approached the desk and informed them that I had a appointment before the other clients, they told me they couldn't find my name on the appointment book. I showed them my phone with the reminder text B of A had sent. Then they gave me a smile and made me wait one more hour. What really disappointed me was that my appointment was at 10. The other clients's appointment was at 10:30. They were greeted, welcomed and given more attention and respect and several other customer representative also made some small talk and jokes with him while we were standing online, because I guess they were younger and had more money to invest.

I am writing this for my mom. I am also a B of A customer and feel very dissapointed on how badly you treated my mom.

I have been a customer of this Bank of America branch for more than 20 years, and I can honestly say that I have always had a very positive experience. Over the years, I have dealt with many members of the staff, and they have consistently been friendly, professional, and helpful. Mila, the branch manager, deserves special recognition. She is always pleasant, approachable, and willing to take the time to help with any questions or problems. Her professionalism and personal attention make a real difference. Crag is also a wonderful member of the team—always friendly, helpful, and professional, and someone I know I can count on when I need assistance.

I also appreciate the other members of the team, who are always courteous and ready to assist. It is not often that you find a bank branch where the staff has maintained such a high level of service over so many years. After more than two decades with this branch, I am very happy to continue being a Bank of America customer and would gladly recommend this branch to others.

Jenna Carpenter was neither friendly nor helpful today when I closed my father's account. She said that there was no way that I could be given cash and that a cashier's check would be issued. I asked if it could be made out to me, please. She said that wasn't possible. (I am POA) It had to be made out to my father. My father is in a nursing home with severe dementia. I then waited in line for the cashier. I handed him the closing paperwork. He gave me cash. He was a great associate. Jenna was not. I then looked up the policy at BOA, and it said that the final check could be made out to the POA.

Horrible experience. Went in to use the ATM real quick and as I was getting set up to use the ATM I had one of the workers come out and immediately screamed at me that the ATM was down before I even had a chance to look at the screen. The employee then yelled at the young girl using the working ATM to hurry up. The young girl tried to nicely explain she was dropping off a lot of money for her mom. The employee again very rudely told her to hurry up. This was a terrible experience, avoid this location at all cost.

I always get great service from Teller Masoomeh Ziaei Sohi, I am confirming an appointment with her this Friday, May 22nd, at 10:30 a.m. to close my personal account and deposit the money in our new corporate account with Bank of America as part of a corporate restructuring process.

Worst customer service! They said they couldn't do a wire for me and there was a 2:00 cut off. I hoped right over to 43rd and Olive and they got it done for me right away. EVERY time I give this branch another chance they blow it. They lost a 200k deposit from me due to their laziness.

BOA rejected my IRS refund based on the routing number I have always used: 063100277. No one with BOA has a clue when I ask for the new routing number for direct deposit. After much research, I found on you tube a video by CPA Doug Burson that explains what happened and his customer got the IRSCP53E notice that states refund could not process with bank info. I went into IRS and put the 063100277 rt number and rejected, locked me out of bank info and stated a paper check would be issued.

As older American's have no ideas how to Translate the online banking and getting information being talked to by the computer, It's hard to get appointments if you not familiar with the systen they have.. Very Very upseting to seniors that like to communicate with a person when trying to access information that should be available, and when they do access anything, they not sure they got it right, Whats wrong with just answering a phone when you see a senior having difficulty. I am trying to get an appointment now, I don't even know if i succeeded.. Don't they understand how many scammers is trying to mislead the seniors now.

They approved me for a credit card, and before I could even activate it, I got a letter saying there was suspicious activity on the account nobody has ever used. Naturally, it won't activate by any means now, and every time I call, I'm on hold for eternity, so I've just given up! Then they sent a letter saying I filed an identity theft claim. Not true! Who does this? They're insane!

I can never get someone to answer the phone during business hours.

I have good service at this bank. ATM is very handy. Staff is helpful. Sometimes seem under staffed. cb

I am writing to formally lodge a complaint regarding the treatment I received during my visit to your Redondo Beach location today, March 26, at approximately 11:30 AM.

I have been a loyal Bank of America customer for over 10 years and maintain three separate accounts with your institution. During my visit, I attempted to withdraw $2,000 from my personal account. However, an employee named Marissa Martinez informed me that I could only withdraw $700 because I did not have my physical debit card with me. I explained that I had successfully withdrawn $3,500 just a few days prior using the standard verification procedures without my card.

Ms. Martinez then consulted Jessie Majarrez, who was identified as the General Manager. Mr. Majarrez also stated that I could only receive $700 of my funds. Because of this mistreatment and the refusal to grant me access to my own money, I made the decision to close all of my accounts immediately.

I find it deeply concerning and illogical that the branch would rather see a long-term customer close their accounts and withdraw all their funds than fulfill a simple $2,000 withdrawal request. I felt targeted and discriminated against during this interaction, an experience I never expected from Bank of America.

I am requesting a formal review of this incident and a response regarding the behavior of the staff at this location.

Sincerely,
Shawnta Brown

Hello. Do you donate to local 501(c)(3) non-profits? If so, what sort of things can you donate (such as gift baskets, monetary donations, etc.). Thank you.

The worst service ever.

Do not use this branch. Let me start with today’s experience: I had an appointment at 9 am. Everyone, including all workers and the manager, was on site when I arrived, and they said they didn’t open until 10 am. They did not shovel their pathway. I slipped and need surgery, with a shattered kneecap. Furthermore, I told the manager through the glass door, and all she could do was give me a chair after yelling because she said no. I had to fight her for it, and I sat out in the snow for an hour. Over 12 members like myself had the same issue. Zero call or notice that they had delayed opening. Everyone, including management, should be fired asap. Opened a bank account last week. Needless to say, had to return to the branch 2 times just for that because the guy and the branch had zero knowledge. Worst part of it all, today I went because he had severe issues, met with someone else who gave wrong information, and so did customer service, as well as both rude managers on each occasion. I will be switching branches, hoping for the best. If not, will be closing the account. Wish I could take pictures to show you. Do not recommend any of the three main account people behind the counter or any of their managers. Bank of America needs to look into this. I filed a report for injury, and if they do not pay any medical fees associated with this injury, I will pursue legal action. Should have read previous horrific reviews about this branch before ever entering it. Also, I am a surgical doctor. If I could give negative stars, I would. This branch should be shutdown.

Why the star review is only allowing 1 star?? I wish to rate this BOA a 5 STAR rating. A most helpful bank agent by the name of Jun, greeted me on Dec. 23, right at the door and assisted me in making an important money wire. He was an answer to prayer. Professional & courteous. I said I would be happy to complete with a survey, however, one never arrived. Hence, I'm commenting my appreciation here. See you in 2026! A satisfied Sparks client

Madeline (unknown last name) and Josef Nicorici provided me with such exceptional service, walking me through how to complete a wire transfer. And it was not easy because I failed to show up with my debit card. Madeline sat with me helping me to try to do it on my mobile banking. She had multiple ideas on how to try to make it work and gave me a good warning when I could have blocked myself out of my account. She was so patient and knowledgeable...and really put in a lot of time with me. She also connected me with Josef, who was just as patient when it was the end of the day. I mean very end of the work day. He found out that the closing of my house was the next day and when Madeline told him I was flying back to Alaska the next morning, and I needed this wire to happen, he calmly and methodically walked through the procedures with me and made sure all of the boxes were checked off. All the other customers had left half an hour before and the doors were locked-but both Madeline and Josef were not giving up until the wire was a success. Bank of America is so lucky for them to be on the Simsbury team! I will be doing all of my banking with Bank of America at this Simsbury location. The staff is incredible!!!

I lost my memory due to a car accident 3 years ago. As i have being able to remember parts of my life i have remembered that i have a bank account. I went in person gave my id to see what was my balance since i never used this bank account. just to find out there is nothing in that bank not even trail of me having an account. so i went to the web site where it tells you if you have money in those accounts that owe you money and there is nothing there. I want to know where is that money its the first account i opened with who was my husband at that time.The teller didnt even sent me to speak to somene else. thats all she said have a nice day. stupid bitch bank of america on Baker st bakersfield Ca. negative 5 stars.

The "financial branch manager" of this location is a disgrace. We are out of State from NJ but we BANK with Bank of America for our accounts and I called this branch to verify a cashiers check that was deposited at this bank was legit, to avoid any issues and she couldn't have been more UN-helpful and rude and had zero care that we were trying to do the right thing and get this verified. She told me that "her opinion would be to wire the money next time to avoid this". Hmm appreciate the opinion but that's not helping us right now. She didn't care that we were 40+ year clients of bank of America, she didn't care a single ounce about anything besides "she can't do this" as she was yelling at me. Disgusting. This is why we are leaving bank of America in general. The customer service and help is atrocious.

Why can't I speak to someone in the bank? We have been dealing with Karen DelaCruz and traveled to the back 3x to make changes to my mother's acct. At first, we were so impressed with everyone at the branch and all their help then it went downhill. I received a call from Karen a week later with even more questions, we were surprised because the change was to have taken place in a week's time. I had to lift the freeze on my credit twice in 3 weeks. Now it's been another week and still no info or follow up and the changes still haven't been made. My Mom has been a customer at BOA for 30+ years before it was even BOA. Don't be fooled it's the worst customer service once you leave the branch. What is happening? It was a simple request - add my name to her acct after my dad's passing!! As if we don't have enough to deal with. Do they really have to make this harder than it actually is?? Good thing the move to SERVICE CREDIT UNION is already in the works!! Do better BOA and the Salem Branch shame on you Karen for making promises you clearly aren't able to keep. SCU was happy to serve my Mom and her banking needs - DO BETTER.

Mr. Tom up at the window is such a gentleman, and treats you like family. Ms. Alexis, is the eptimore of professionalism and rendering customer service efficiency and swiftly. Ms. Alexis will have a new career in pickleball with Pickleball impossible inc, and Bank of America needs to promote ms. Alexis to retain such exemplary employee in North America.

One of the last Bank of America branches in the SFV that are still open on a Saturday! As someone with two business and as someone who works 70 hour weeks, this branch is a lifesaver!

Terrible Customer Service - Unreal the customer service these days, always blame a glitch, first the ATM ate my card, then you forgot to order it after I came in and sat down with your Banker. Then Manager E calls to make customer service attempt, not realizing the whole time my card was never order, then had me try and add a digital card, for a card not even ordered. I make several attempts but it says I have to have a card first, I then realized I need to check to make sure they ordered. She calls me back and instead of taking care of for me, she tells me to call the customer service phone number. Hire two branch managers for a bank and they and the banker can't order one card and I now need to handle calling a customer service in the Philippines when the branch down the street can't handle the customer service, wow, horrible experience!!!

Impossible to get a employee to answer the phone. Their answering computer has no feature to leave a message for a customer. Everything is referred to their website to make an appointment. This is total non-sense.