BANK OF AMERICA RATINGS

  • Bank Name:Bank of America
  • Locations:3695 Branches in 38 states
2.6 / 5
  • Rating 2.55/
Bank of America has an overall customer satisfaction rating of 2.6 out of 5 stars based on 1895 votes and 367 reviews & complaints for 3695 branches. Below you can read unbiased reviews, complaints and comments for branches or the bank in general. You can also share your own toughts and complaints about Bank of America using the form below.

BANK OF AMERICA REVIEWS & COMPLAINTS

Robin McElwain
Robin McElwain · 26 March 2024

I question if this is a real bank. I went there to open an account and they close at 4:00. After opening my account, I needed to talk to the banker that I worked with. Can't be done, They don't answer calls. You get put in a loop on the phone so they don't have to answer. Good luck if you want to conduct any business, all they want to do is handle your money.

Melinda Minks
Melinda Minks · 25 March 2024
Branch review: Clairborne Branch

Sorry to say, a friend was met at the door by a person who insisted he help. My friend was not comfortable with that. My friend proceeded to the teller window with the deposit and was treated very rudely by the teller when she wanted my friend to fill out a deposit slip. My friend is disabled and is unable to write. My friend relayed that information. She usually goes to the B of A on 135th and they allow her to use her debit card to facilitate deposits. Very poor customer service and even after she apologized, the only comment from the teller was, "yeah". She tried calling back to the manager, as did I, but there was no answer. I know B of A banks are better than this.

Maurice Roberts
Maurice Roberts · 18 March 2024
Branch review: Tanque Verde Branch

Unable to reach a live individual at the branch over the phone after three tries. Customer service is definitely not a priority. Puts the whole BoA organization at a shame...

Theresa Benedik
Theresa Benedik · 14 March 2024
Branch review: Sahuarita Branch

Not having Saturday Hours stinks and only staying open to 4 pm stinks. How about us working people that work until 5 pm. Even the locate Libraries have days they stay open after 5 pm.

Grimrom Greg
Grimrom Greg · 2 March 2024

Do not bank here. They are liars and will steal your money. I deposited a check. They told me when the funds will be available and gave me a receipt stating exactly when the funds will be available. It's now a month later, and I still have not received my funds or access to it.

Rick de Jong
Rick de Jong · 20 February 2024
Branch review: Powers Pointe Branch

Non-responsive to rectify an account. I've gone into the office twice, filled out several forms, and was told that the situation would be taken care of within 2 weeks. It has been 2 MONTHS and nobody answers the phone.

Anita Tripathi
Anita Tripathi · 18 February 2024
★★★★★ Branch review: Farmington Branch

All the staff at this branch is pleasant and welcoming. The branch manager Vandana goes out of her way to answer questions and help. She is so friendly and knowledgeable. She helped me with questions about sending money.

Hazelle Hout
Hazelle Hout · 15 February 2024
Branch review: Trimmier Branch

Cannot talk to someone about opening accounts. Need to talk to wealth management. Hazellehout@gmail.com 3604061744

Ron Whitelaw
Ron Whitelaw · 14 February 2024
★★★★★ Branch review: Pinellas Plaza Branch

I would like to commend the Manager of the Pinellas Plaza Branch in The Villages Florida. After two unsuccesful attempts to fix my online banking app with the call-in Customer Service staff (both were polite but couldn't solve the problem and both forwarded it to your tech dept with a ticket). I went to the Pinellas Plaza Branch and the manager did an outstanding job solving my app using my cellphone. Kudos to her!

Henry Tse
Henry Tse · 9 February 2024
Branch review: San Marino Branch

By all means, avoid this branch. Its manager Catherine ill serves bank clients with arrogant, brusque demeanor and takes them all for granted. An efficient bank manager caters to client needs as much as possible but to her, the position is an ego trip. That says it all. We want you to replace her with someone who can better serve us and the community at large.

Theresa Benedik
Theresa Benedik · 30 January 2024
Branch review: Sahuarita Branch

Why do your employee not answer the telephone at this location! Yes, I try to schedule a point at this location on line but received a error message. Someone finally pick up the phone just to disconnect me. Called 3 times and still NO pick up the telephone, back service.

k4k k4k
k4k k4k · 23 January 2024
Branch review: Carrboro Branch

The main phone number does not work. I received a call about an "urgent matter". I have been trying to call back all day with no success. There is no way to leave a phone message for them. Terrible service.

Alexander International
Alexander International · 17 January 2024
★★★★★ Bank review

Dear Sir, My name is Menelaos Sarantoglou, I am a Greek, living in Greece and I opened an account with your financial center back in early 80, and I wrote to you three times in 2023 (twice to Florida office and once to the Head Office) about a wire transfer of a small amount out of my account, but I have received no answer. Could you please tell me what to do? Take into account I have no social security, nor a TIN, or any other similar identification required by the authorities in the US, as I am not an American citizen. Regards, email interalex1@yahoo. com, sarantoglou1@yahoo.com, msarantoglou@yahoo.com, interalex2@gmail.com, 27 Aetorahis street Thessaloniki, 54640, or better Yerakini Polygyros, 63100, Halkidiki, Greece,Tel +30 2371 051 622, +30 6987 143 353

Cliff Montgomery
Cliff Montgomery · 13 January 2024
Branch review: Peddler's Village Branch

Can't believe you're not open at least half a day on Sat!!!

Dee Brumit
Dee Brumit · 12 January 2024
Branch review: Forney Branch

Nobody EVER answers their phone. I have tried calling multiple times, multiple days (during business hours) and have yet to EVER get anyone to answer. Frustrating. Other branches don't do this. Come on Forney... do better!!!

James Hosfield
James Hosfield · 10 January 2024
★★★★★ Branch review: Village Crossing Branch

I love this, Bank Of America, every time I come here they are so quick to help me, theyre very thorough and more importantly take care of any problem I have. Everyone that works here is so knowledgeable and willing to help. I love it here. Jim Hosfield

Blue Magnolia
Blue Magnolia · 30 December 2023
Branch review: Mariner Square Branch

I had received an offer for a 0% credit card a year ago, transferred some balance from other credit cards. Agent, Ms. Blunt sent 998.00$ to Barclays Bank instead of Suntrust/Truist Bank. I have tried to solve this absurdity since February of 2023. Referred to the Consumer Protection Bureau. BOA replied with a letter stating that it was my mistake, that I had approved such absurdity. I do not have an account with Barclays Bank! Barclays will not even speak to me telling me that I don't have an account with them. Every time you contact them, they spriral into prescripted text of BOA investigating BOA.

Connie Miller
Connie Miller · 4 December 2023
Branch review: Virginia Hills Branch

Finally reopened after THREE YEARS but never sent me any alert that it had reopened. Had to make special appointment to get into my safe deposit box for years. Been a customer for 50 years they don't answer their phone. This is how they treat customers.! Grade: F

Michelle Sepulveda
Michelle Sepulveda · 28 November 2023
★★★★★ Branch review: Magnolia Park Branch

Is this Magnolia branch closing this year?

William Waggener
William Waggener · 14 November 2023
Branch review: Claremont Branch

The phone number [(909) 451-0974] is useless!!! It's the only number listed on the web but refuses to connect with a human as promised by pressing "4" - it immediately hangs up and cut you off.

No other number is listed. I've been banking here since 1959; I'm planning to change to another institution that is willing to speak with its customers.

Maha Makin
Maha Makin · 21 October 2023
Branch review: Northgate Branch

This branch is very racist they kept my husband & declined service because his background not being american.

Jeff Massey
Jeff Massey · 10 October 2023
Branch review: Valdosta Baytree Branch

The bank has way too few employees especially with the branch closed due to recent hurricane. None of those employees have been moved to the Baytree branch to help fill the void. Customers deserve being treated better than this!

Radhika Rao
Radhika Rao · 22 September 2023
★★★★★ Branch review: The Vineyard Branch

I am impressed with the service I receive at this Vineyard branch on Kettleman Lane. Manager, Ikram and Karina Rodriguez are helpful, friendly, courteous and efficient. Greatly appreciated their assistance. It is a well run office, atmosphere is warm and welcoming. Expressing my thanks for the excellent service. Radhika R. Rao, Lodi, CA 95242

Marcy Glickman
Marcy Glickman · 21 September 2023
Branch review: Pico-La Cienega Branch

Horrible and insensitive experience! It seems that having a desk, chair, and a suit might go to the heads of some BOA Relations.! I should have left the minute one of the Relations managers corrected my statement about the year the Vietnam war started. After checking his computer, he corrected me by proving to me about my error, and that there was one-year difference. He NEVER submitted the correct document that I had given him! To make a long story short, and after a month or so, my faith was restored by meeting with a professional and courteous Relations manager at another BOA.

IndecentAngel
IndecentAngel · 21 September 2023
★★★★★ Branch review: Journal Square Branch

I had a good experience with the Journal Square branch Bank of America. I was very nervous about getting things done here at home before going on a short get away. As soon as those doors opened, I was greeted. I had Shanade (I hope I got her name right). I just want to give a thumbs up to Shanade. Thank you Shanade I appreciate your patience and willing to reach out and help.. I'm the one that was so nervous I thought I lost my card. lol I was a mess!

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