BANK OF AMERICA RATINGS

  • Bank Name:Bank of America
  • Locations:3719 Branches in 39 states
2.6 / 5
  • Rating 2.56/
Bank of America has an overall customer satisfaction rating of 2.6 out of 5 stars based on 2002 votes and 386 reviews & complaints for 3719 branches. Below you can read unbiased reviews, complaints and comments for branches or the bank in general. You can also share your own toughts and complaints about Bank of America using the form below.

BANK OF AMERICA REVIEWS & COMPLAINTS

Sam Salvadore
Sam Salvadore · 4 October 2024
Branch review: San Marino Branch

I arrived at Bank of America for a notary appointment at 11 AM on September 24, 2024. Martha Palomares Espinoza, a staff member, told me Monique Montanez, the usual notary, couldn't make it due to an emergency. However, Erica Jaramillo, the branch manager, later contradicted this, saying there was no emergency and Monique was just unavailable. I asked several times for a time estimate but received no clear answer. While waiting, I overheard Erica dismiss an elderly customer who was confused about her charges. Instead of helping, Erica kept asking, "What do you want out of this visit?" making the woman repeat herself without addressing her concern. After a long wait, Rachel, the only teller, began processing my request but had trouble finding the document in the system.

Erica took over, reviewed the document, and said they couldn't notarize it. When I asked for a list of notarizable documents, Erica refused, assuming I wanted to use their printer, and her attitude throughout was dismissive. When I questioned why Monique had notarized this same document before, Erica avoided the question and mentioned a potential credit if I used another notary service, though she couldn't guarantee it. Erica's communication style felt condescending, as she kept asking, "What do you want out of this visit?" when I was only asking for clarity. On September 28, I booked another appointment with Monique from 3:30 to 4:00 PM. When I arrived, Erica questioned why I had left the other day without a "debrief" and asked for my documents. I told her my appointment was with Monique, but 15 minutes passed without me being helped. I learned from Martha that Monique wasn't even at the bank, and no one had informed me. When Erica stepped in again, she claimed the system automatically schedules appointments even if the selected notary is unavailable. When I asked why she wanted to see my documents earlier, she said it was standard for managers to review them before the notary does. I asked why this wasn't on their website, but Erica only said it was company policy. When I requested to see these policies, she said they were private and proprietary. I also asked to see Monique's notary certificate, which Erica said was confidential. Her responses were vague, and I found it difficult to trust her. When I reminded her of our first interaction, where she said, "I'm sorry, she lied," Erica denied saying it and became defensive, accusing me of defamation. She refused to provide contact information for other managers and suggested I call customer service instead. Before leaving, I asked her to put Monique's unavailability in writing, but she refused. As I left, I saw Erica exchange a look with another employee, making me feel like I was being treated as a nuisance, not a valued customer. Overall, I was deeply dissatisfied with the poor communication, lack of transparency, and dismissive attitude from Erica. Even when I filed a complaint through customer service, I never received the promised the confirmation or follow-up email.

James Payne
James Payne · 27 September 2024
Branch review: Cupertino Branch

I have tried to speak to someone at the branch and no one answers the phone after 12minutes of ringing the phone.

Diane Lind
Diane Lind · 18 September 2024
★★★★★ Branch review: Somers Point Branch

I've been with BOA, Somers Point for years & years. Exceptional service beyond belief. I would never change banks. With special gratitude to Ms Rana Rehani, Senior Banker..

Chuck Reed
Chuck Reed · 9 September 2024
Branch review: Great Bridge Branch

Wow. Cost me $72 (2 hours) to sit and wait for a simple cashiers check. Not a good bank for business. Why did we bail this bank out? I will be moving my banking needs to Towne Bank.

Wendy Pearce
Wendy Pearce · 12 August 2024
★★★★★ Branch review: Aberdeen Branch

Nicole Stoeckel is an exceptional Manager of the Aberdeen branch. I have watched her assisting everyone who walked into the bank with a pleasant personality and a great smile. She is very knowledgeable and professional and had the correct answers to customers questions. I have even witnessed her helping a customer with the App on her phone! She goes out of her way to be helpful and I'm sure everyone loves her. She is a definite asset to BOA!

Richard Koloda
Richard Koloda · 31 July 2024
★★ Branch review: Texas City Branch

I just received a phone call from our 409-643-5000 number claiming I opened a credit line. A fraudster is spofing your number.

Robin Rosenblatt
Robin Rosenblatt · 15 July 2024
★★★ Branch review: Sebastopol Branch

I keep getting calls from your bank that they are deliverying funds to me and never show up?

Dani Kollin
Dani Kollin · 15 July 2024
★★★ Branch review: Port Hueneme Branch

The American flag you have flying outside of your branch (755 West Channel Islands Boulevard) is in tatters. This is especially hard to look at given that you are directly across the street from a Naval base. Please replace the flag ASAP. Thank you.

lologro50@yahoo.com
lologro50@yahoo.com · 1 July 2024
★★★★★ Branch review: Harvard Square Branch

Eleanore Grochowska - June 27 2024 - Sharif Aliyev has always helped me & given me very good advice. The Bank of America is fortunate to have him as an Advisor.

Beth Blake
Beth Blake · 27 June 2024
★★★ Branch review: Weeki Wachee Branch

I just received a phone call from this number. I was told they were calling from the credit card approval department and they had received an application from me with my social but someone elses name. No address, just the State. I believe this is a fraudulent call.

Chad Joseph
Chad Joseph · 24 June 2024
Branch review: Montgomery Branch

Called twice today. Was only after the eMail address of a Bank of America Officer to send them an email about a POSSIBLE problem in my checking account. I say possible because an organization to which I had made a $100. donation says Bank of America "charged back" (their term) that donation. When I checked on my account online, my account showed that the donation had cleared. So I don't know what's going on. Remember, all I wanted was an email address since the Officer I had previously worked with, Elvira Orquiz, is now apparently working out of the Isleta Branch and I don't have an email address for any of the Montgomery Blvd Branch's. The first time I called, I was kept on hold for 10 minutes and then was disconnected. Then calling back a 2nd time, I was told to go online (my experiences there have been no better and I've often been referred to my LOCAL BRANCH (i.e. the Montgomery Branch. I'm so p****d off at Bank of America now that if it weren't for the fact it would be a freaking hassle to go somewhere else (I've made the rounds in the past 33 yrs in Albuquerque and most banks here are just about the same or worse) to set up auto-pay accounts and direct deposit and re-write my will for my beneficiaries' benefit I would shut down the account today. What a freaking let down every time!

Venesa Ingold
Venesa Ingold · 23 June 2024
Branch review: 78th and State Branch

No money Saturday June 22 in either of ATM. ...again

Stephen Woodall
Stephen Woodall · 3 June 2024
★★★★★ Branch review: Arbutus Branch

Thanks to Jasmine and also the branch manager, I think her name is Maria. They both helped me replace stolen checks that I had recently ordered. They were prompt, courteous, and professional in helping me. Both of these employees are excellent in every way and deserve recognition for their kindness.

It's a pleasure banking with Bank of America, Arbutus Branch due to these fine employees. 5 Stars for this branch office.

BigMikePhotoDude -1
BigMikePhotoDude -1 · 30 May 2024
Branch review: Carson Valley Plaza Branch

No one answers the phone!!! DUHHHHHH. :-(

Angela
Angela · 9 May 2024
★★★ Branch review: Middletown Branch

Please read this: Today at 5:40 pm I got back to back phone calls from this number which I believe someone is spoofing with your number. The caller was a YOUNG man with an India Indian voice saying he was calling about a problem with my account. I immediately hung up I do not have a Bank of America account. I only have a credit card with your bank. I am Angela Teta of Lane St Hamden CT 203-248-6097

William Sherman
William Sherman · 3 May 2024
Branch review: Cosners Corner Branch

Bank is very unhelpful helping customer with disabilities such as limited mobility because of metastatic cancer using bank policies which go against the American Disability Act.

Lorie Fahey
Lorie Fahey · 27 April 2024
★★★★★ Branch review: Manhattan Village Branch

Great customer service! Everyone is helpful and happy.

Robin McElwain
Robin McElwain · 26 March 2024

I question if this is a real bank. I went there to open an account and they close at 4:00. After opening my account, I needed to talk to the banker that I worked with. Can't be done, They don't answer calls. You get put in a loop on the phone so they don't have to answer. Good luck if you want to conduct any business, all they want to do is handle your money.

Melinda Minks
Melinda Minks · 25 March 2024
Branch review: Clairborne Branch

Sorry to say, a friend was met at the door by a person who insisted he help. My friend was not comfortable with that. My friend proceeded to the teller window with the deposit and was treated very rudely by the teller when she wanted my friend to fill out a deposit slip. My friend is disabled and is unable to write. My friend relayed that information. She usually goes to the B of A on 135th and they allow her to use her debit card to facilitate deposits. Very poor customer service and even after she apologized, the only comment from the teller was, "yeah". She tried calling back to the manager, as did I, but there was no answer. I know B of A banks are better than this.

Maurice Roberts
Maurice Roberts · 18 March 2024
Branch review: Tanque Verde Branch

Unable to reach a live individual at the branch over the phone after three tries. Customer service is definitely not a priority. Puts the whole BoA organization at a shame...

Theresa Benedik
Theresa Benedik · 14 March 2024
Branch review: Sahuarita Branch

Not having Saturday Hours stinks and only staying open to 4 pm stinks. How about us working people that work until 5 pm. Even the locate Libraries have days they stay open after 5 pm.

Grimrom Greg
Grimrom Greg · 2 March 2024

Do not bank here. They are liars and will steal your money. I deposited a check. They told me when the funds will be available and gave me a receipt stating exactly when the funds will be available. It's now a month later, and I still have not received my funds or access to it.

Rick de Jong
Rick de Jong · 20 February 2024
Branch review: Powers Pointe Branch

Non-responsive to rectify an account. I've gone into the office twice, filled out several forms, and was told that the situation would be taken care of within 2 weeks. It has been 2 MONTHS and nobody answers the phone.

Anita Tripathi
Anita Tripathi · 18 February 2024
★★★★★ Branch review: Farmington Branch

All the staff at this branch is pleasant and welcoming. The branch manager Vandana goes out of her way to answer questions and help. She is so friendly and knowledgeable. She helped me with questions about sending money.

Hazelle Hout
Hazelle Hout · 15 February 2024
Branch review: Trimmier Branch

Cannot talk to someone about opening accounts. Need to talk to wealth management. Hazellehout@gmail.com 3604061744

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