Bank of America Roseville Square

My elderly parents (late 80's), went to the Roseville square Bank of America branch this morning. They were refused help, and my Mom left in tears. They cannot hear to do business properly on the long automated phone systems, are not computer literate for online banking, do not have a cell phone, and all they wanted to know was the amount of their government retirement money check as there was a cost of living increase, and they did not get notification in the mail on the new amount. They also wanted to order more checks. They were told they needed to have an appointment and none was available until Friday - 2 days away. They have been customers for at least 30 years. Businesses now a days are not helpful to the elderly and should be more considerate and helpful to them, in my humble opinion.