• Bank Name:Banner Bank
  • Locations:138 Branches in 4 states
3.2 / 5
  • Rating 3.20/
Banner Bank has an overall customer satisfaction rating of 3.2 out of 5 stars based on 40 votes and 7 reviews & complaints for 138 branches. Below you can read unbiased reviews, complaints and comments for branches or the bank in general. You can also share your own toughts and complaints about Banner Bank using the form below.


Peter Smedberg
Peter Smedberg · 6 September 2023
★★★★★ Branch review: Federal Way Branch

Use the Federal Way branch of Banner Bank. The manager there, Patrick, helped me beyond expectation with a stop payment issue. Always friendly and showed great empathy for my situation. I have always had great service over many years. Thank you Patrick!

Sharon Misko Williams
Sharon Misko Williams · 4 February 2023
★★ Branch review: Grass Valley Branch

My bank here in Grass Valley has hired all new personnel with NO experience. The service is now terrible, and the employees know nothing. I made a deposit yesterday (check made out to me) and was being deposited into my account from another account that I have, and she asked what my name was.... didn't verify by DL. And I don't like the $4.00 service charge. Looking for another bank close who has knowledgeable employees.

Glenn Jaspering
Glenn Jaspering · 28 November 2022
Bank review

I bought a 12 plex they sent me a letter saying they would loan with 25% down. I had 30% down ready. Then they said they wanted more with no reason. I sold another property and came up with 55%. they said 10 yr. fixed at 4.375 interest I wired them 7k to lock rate. then 2 days later they raised it to 4.785. and then change it to a 5 yr fixed. I wanted to walk away but too much time invested. THEN at closing they left 120k sitting in my 1031. it was all supposed to go into 12 plex. they said had to close that day or the rate would go up. Barrower beware. 1 star is too much. Will never do business with them again

Stasia · 8 July 2022
Bank review

Im soooo sick of Banner Bank! Especially the main branch downtown. They NEVER answer there phones anymore, and if you leave a VM, no one will get back to you, ever!

Cory Wilhelm
Cory Wilhelm · 26 February 2022
Branch review: Walla Walla Main Branch

I am going to visit this branch on Monday, in hopes of having a candid conversation with upper mgmt., concerning the rude and intentional humiliation of myself by a teller who felt she needed to deflect her own lack of communication in the situation and clearly does not know professionalism, whatsoever. Indifference and stuck up attitudes should not be tolerated at any level. I will leave a follow up review when I return to Spokane from this Walla Walla HQ branch. -Cory Wilhelm

Tina Messall
Tina Messall · 2 November 2018
★★★★★ Branch review: Kent Branch

The wonderful employees at this branch, all, go above and beyond in customer service! I have such gratitude and respect for the ladies. They always help my 91 y.o. Momma with everything she needs. Even when she isn't sure what she needs 😊 I wish our bank had such wonderful and kind employees! Thank you all! 💕💐

Preston Wolfe
Preston Wolfe · 11 December 2017
Branch review: Puyallup Branch

I just tryd to call from Mexico so I can pull out money and this bank is the ONLY bank that will not answer when i call from here.. so I'm left with no money. Definitely switching banks when i get back to Washington. Garbage

Submit your review, comment or complaint about Banner Bank.

Whether you had an exceptional experience with Banner Bank or the bank didn't meet your needs, please share your feedback, compliments, or complaints so that the bank can better serve you. Please do not include any sensitive data on this form such as credit card number, SSN, etc. For direct or private messages please use the offical website of Banner Bank.

10 South First Avenue, Walla Walla, WA 99362
41530 Enterprise Circle South, Suite 100, Temecula, CA 92590
301 East Fairhaven Avenue, Burlington, WA 98233
475 Fern Street, Eastsound, WA 98245
1400 Commercial Avenue, Anacortes, WA 98221

No new branches were opened in the last 12 months...