• Bank Name:BB&T Bank
  • Bank Class:Federal Reserve Non-member Bank
  • Member FDIC:Certificate #9846
  • Locations:2160 Branches in 16 states
2.7 / 5
  • Rating 2.67/

BB&T Bank has an overall customer satisfaction rating of 2.7 out of 5 stars based on 21 votes and 5 reviews & complaints for 2160 branches.


BB&T Bank is classified as a commercial bank, state charter and Fed nonmember, supervised by the FDIC. BB&T Bank is a FDIC-insured bank with certificate number of 9846.

BB&T Bank currently operates with 2160 branches located in 16 states. The bank has most branches in North Carolina, Virginia, Florida, Pennsylvania and Maryland. As of today, BB&T Bank is the 6th largest bank in US by branch count. BB&T Bank is the 1st largest bank in North Carolina with 352 branches; 1st in Virginia with 348 branches, 6th in Florida with 315 branches, 4th in Pennsylvania with 252 branches and 3rd in Maryland with 156 branches.

Below you can read unbiased reviews, complaints and comments for bank branches or BB&T Bank in general. 5 bank customers submitted a review with ratings. Users also submitted 16 votes for the bank without a full review.


Janice Wilson McFarland · 5 December 2016
Branch review: Forest City Downtown Branch

Very Dissapointing. I was trying to get all information to file my husbands estate and was refused signature cards. After going to court house and getting forms to pick up signature cards I was treated like dirt under shoes by Ellie. I will be closing my account there along with my son and going to State Employees Credit Union. They ARE super nice there. Act like they appreciate my business.

Gene Binder · 7 October 2016
Branch review: Onion Creek Branch

What bull shit... I have tried to call but only number available is the city bank national number..And calling that lead to a night mare of mixed messages. How hard is it to make the local number available to your customers... I live in Onion Creek and might as well live in Lubbock to get service. what a screwed mess/

Sandi Pitrelli · 1 July 2016
★★ Branch review: La Plata Branch

Personal service is difficult for the La Plata Office.

Kathy McGill · 29 March 2016
★★ Branch review: Ooltewah Branch

Blonde female manager is rude and does not have good customer service skills.

Dominique Montoya · 14 January 2016
★★★★★ Branch review: Conway Main Branch

I couldn't be more pleased with the choice I made to use BB&T. The staff has been exceptionally helpful and kind. I look forward to being a customer for a very long time!

Easily submit your review, comment or complaint about BB&T Bank using your Facebook profile.

22940 Jefferson Boulevard, Smithsburg, MD 21783
1110 Corporate Boulevard, Lancaster, PA 17601
9 North High Street, West Chester, PA 19380
1800 Dual Highway, Hagerstown, MD 21740
653 State Route 93 Suite 5, Conyngham, PA 18219
316 North Main Street, Mercersburg, PA 17236