• Bank Name:BB&T Bank
  • Locations:2152 Branches in 16 states
2.7 / 5
  • Rating 2.72/

BB&T Bank has an overall customer satisfaction rating of 2.7 out of 5 stars based on 29 votes and 6 reviews & complaints for 2152 branches. Below you can read unbiased reviews, complaints and comments for branches or the bank in general. You can also share your own toughts and complaints about BB&T Bank using the form below.


Nancy E Harper · 20 February 2017
★★★★★ Branch review: Gadsden Branch

Alway's very nice and with a smile..

Janice Wilson McFarland · 5 December 2016
Branch review: Forest City Downtown Branch

Very Dissapointing. I was trying to get all information to file my husbands estate and was refused signature cards. After going to court house and getting forms to pick up signature cards I was treated like dirt under shoes by Ellie. I will be closing my account there along with my son and going to State Employees Credit Union. They ARE super nice there. Act like they appreciate my business.

Gene Binder · 7 October 2016
Branch review: Onion Creek Branch

What bull shit... I have tried to call but only number available is the city bank national number..And calling that lead to a night mare of mixed messages. How hard is it to make the local number available to your customers... I live in Onion Creek and might as well live in Lubbock to get service. what a screwed mess/

Sandi Pitrelli · 1 July 2016
★★ Branch review: La Plata Branch

Personal service is difficult for the La Plata Office.

Kathy McGill · 29 March 2016
★★ Branch review: Ooltewah Branch

Blonde female manager is rude and does not have good customer service skills.

Dominique Montoya · 14 January 2016
★★★★★ Branch review: Conway Main Branch

I couldn't be more pleased with the choice I made to use BB&T. The staff has been exceptionally helpful and kind. I look forward to being a customer for a very long time!

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22940 Jefferson Boulevard, Smithsburg, MD 21783
1800 Dual Highway, Hagerstown, MD 21740
1110 Corporate Boulevard, Lancaster, PA 17601
159 E High Street, Pottstown, PA 19464
9 North High Street, West Chester, PA 19380
6118-B Scott Street, Houston, TX 77021
5624 Northwest 167th Street, Miami Gardens, FL 33014
10990 Biscayne Boulevard, Miami, FL 33161
401 4th Street, Fairmont, WV 26554