• Branch Name:Jacksonville
  • Service Type:Full Service Office
  • State & County:Florida - Duval
  • City or Town:Jacksonville
  • Zip Code:32258
  • Phone Number:
Office Address:14000 Citicards Way, Jacksonville, FL 32258


14000 Citicards Way, Jacksonville, FL 32258


Citibank Jacksonville branch is one of the 690 offices of the bank and has been serving the financial needs of their customers in Jacksonville, Duval county, Florida for over 13 years. Jacksonville office is located at 14000 Citicards Way, Jacksonville. We currently do not have bank phone number in our database

Citibank Jacksonville branch operates as a full service brick and mortar office. For lobby hours, drive-up hours and online banking services please visit the official website of the bank at You can edit branch details by clicking here if you believe the information is incomplete, incorrect, out of date or misleading.


  • Bank Name:Citibank
  • Bank Type:National Bank
  • FDIC Insurance:Certificate #7213
  • Routing Number:N/A
  • Online
  • Branch Count:690 Offices in 12 states


Barry KuKes
Barry KuKes · 21 November 2020 ·

Citi totally sucks! I closed my savings account on 9/17/2020 and have yet to receive the money that was in the account. It was only a little over $500 but the point is, why haven't you sent the check? I have talked to 4 different reps and they all apologize profusely and say they will expedite the process, but another 2-weeks goes by and I still do not have my money. It's my money, not yours. I am betting that you are playing this game with thousands of customers and using their millions to invest and profit without paying out any interest. You should be ashamed of yourselves. Now I can't even get the chat app to communicate with me. Here is my case number. I want my money transferred to my bank. No more of this we will send you a check that never comes. Your case ID: R-142025201106

Michelle Burnett Milano
Michelle Burnett Milano · 12 November 2020 ·

Horrible, Horrible, Horrible. I went to this locaiton via google maps. It brings you to their day care center. Luckily there was a phone number on the door which I called and got directions to the actual branch location. When I got to the branch location, I was informed they were not conducting business because of COVID. Don't you think it would be nice to have the website updated so you would know not to waste your time driving there. I will be closing my account.

Myshel Gitten
Myshel Gitten · 20 October 2020 · ★★

Same problem... Can't fund my account so I'm not eligible for the promotion. Feel duped.

Ann Joseph
Ann Joseph · 7 October 2020 ·

Citi bank is the worst bank i ever deal with. Am having a very horrible experience with them right now. I live in texas, a friend of mine in newyork talked me into opening account with them to help me with my customers living in newyork. I had no idea they do not have a branch in texas. Opening the account was smooth, money entering in the account was equally smooth, but when its time to take my money, the fraud department put my account on hold. I have been trying to speak with them for over a month now, each of the staff tells me a different story. They lie alot. Am scared of loosing my money to theses evil bank. Someone should help me

Tina Hanif
Tina Hanif · 1 October 2020 ·

A week after opening a funding an account electronically, funds are still not "Available". Even worst, can't speak with customer service who transferred me to a non working number.

Amideus Tan
Amideus Tan · 1 July 2020 · ★★

Hard to reach especially if you live down south in jacksonville, florida

Marvin Wolfthal
Marvin Wolfthal · 5 March 2020 ·

You cannot reach this bank by phone

Eva Bickhart
Eva Bickhart · 20 September 2017 ·

Citibank unreliable can't reach them, very few branches to conduct any transactions, even in the States. Very bad.

Mary van Soest
Mary van Soest · 28 August 2017 · ★★★

I want to make an appointment. Difficult to reach by phone from abroad

Submit your comment, review or complaint about Jacksonville branch.

2.0 / 5

Citibank Jacksonville branch has been rated 2.0 out of 5 stars. A total of 33 votes cast and 9 customers reviewed the branch.

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Return map back to Jacksonville branch
426 Durbin Pavilion Dr, Saint Johns, FL 32259
13920 Old St. Augustine Road, Unit 107, Jacksonville, FL 32258
13927 Old St Augustine Rd, Jacksonville, FL 32258
13860 Old Augustine Road, Jacksonville, FL 32258
13840 Old Saint Augustine Rd, Jacksonville, FL 32258
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10625 Philips Hwy, Jacksonville, FL 32256