• Branch Name:Jacksonville
  • Service Type:Full Service Office
  • State & County:Florida - Duval
  • City or Town:Jacksonville
Office Address:14000 Citicards Way, Jacksonville, FL 32258
The branch has been permanently closed.
Check the map below for nearest Citibank locations.


14000 Citicards Way, Jacksonville, FL 32258


Citibank Jacksonville branch located at 14000 Citicards Way, Jacksonville, FL has been permanently closed. The branch was serving the financial needs of their customers in Jacksonville, Duval county, Florida since 2007.

Citibank is currently operating with 653 offices in 13 states. Account holders can continue banking at other nearby branches that are shown on the map above. You can click on a marker on the map to get phone number, driving directions and office hours. The list on the right also shows alternative locations sorted by their distance to the closed branch.


  • Bank Name:Citibank
  • Bank Type:National Bank
  • FDIC Insurance:Certificate #7213
  • Routing Number:N/A
  • Online
  • Branch Count:653 Offices in 13 states


Carl Kennedy
Carl Kennedy · 20 November 2023 ·

Opened account, funded account with my entire paycheck via mobile deposit, account put in hold until I receive a letter with a code to verify identity. Two months later they still have not entire check and there is nothing I can do about it. They stole my entire paycheck and have no solution to make it available to me. Worst experience with a bank ever.

CJ Bass
CJ Bass · 22 February 2022 ·

i opened my account a week ago and transfered 250k to them, they have since locked my account and the funds are unavailable and they refuse to talk to me without the acct number that they have not provided and thye cant even answer the question of when and how am i going to receive thhis number, my 250k is missing and it has been a week and im stressed out, they suck, Im about to close all accounts with them.

Chassica Vincent
Chassica Vincent · 27 December 2021 ·

I need a lawer to look over all this they did the same to me on christmas day.

Helen and Andy DePirro
Helen and Andy DePirro · 10 September 2021 ·

I am thoroughly disappointed with Citibank. You can't speak to an English/American representative all of the reps speak with a deep Indian accent. Their webpage provided me with a pop-up to contact a customer service rep and I was routed to someone who identified themselves as an employee and after they were able to access my account it was hacked and $30,000 was stolen from my account by a bitcoin hacker. No one at Citibank has helped us or appears to care about our loss.

Barry KuKes
Barry KuKes · 21 November 2020 ·

Citi totally sucks! I closed my savings account on 9/17/2020 and have yet to receive the money that was in the account. It was only a little over $500 but the point is, why haven't you sent the check? I have talked to 4 different reps and they all apologize profusely and say they will expedite the process, but another 2-weeks goes by and I still do not have my money. It's my money, not yours. I am betting that you are playing this game with thousands of customers and using their millions to invest and profit without paying out any interest. You should be ashamed of yourselves. Now I can't even get the chat app to communicate with me. Here is my case number. I want my money transferred to my bank. No more of this we will send you a check that never comes. Your case ID: R-142025201106

Michelle Burnett Milano
Michelle Burnett Milano · 12 November 2020 ·

Horrible, Horrible, Horrible. I went to this locaiton via google maps. It brings you to their day care center. Luckily there was a phone number on the door which I called and got directions to the actual branch location. When I got to the branch location, I was informed they were not conducting business because of COVID. Don't you think it would be nice to have the website updated so you would know not to waste your time driving there. I will be closing my account.

Myshel Gitten
Myshel Gitten · 20 October 2020 · ★★

Same problem... Can't fund my account so I'm not eligible for the promotion. Feel duped.

Ann Joseph
Ann Joseph · 7 October 2020 ·

Citi bank is the worst bank i ever deal with. Am having a very horrible experience with them right now. I live in texas, a friend of mine in newyork talked me into opening account with them to help me with my customers living in newyork. I had no idea they do not have a branch in texas. Opening the account was smooth, money entering in the account was equally smooth, but when its time to take my money, the fraud department put my account on hold. I have been trying to speak with them for over a month now, each of the staff tells me a different story. They lie alot. Am scared of loosing my money to theses evil bank. Someone should help me

Tina Hanif
Tina Hanif · 1 October 2020 ·

A week after opening a funding an account electronically, funds are still not "Available". Even worst, can't speak with customer service who transferred me to a non working number.

Amideus Tan
Amideus Tan · 1 July 2020 · ★★

Hard to reach especially if you live down south in jacksonville, florida

Marvin Wolfthal
Marvin Wolfthal · 5 March 2020 ·

You cannot reach this bank by phone

Eva Bickhart
Eva Bickhart · 20 September 2017 ·

Citibank unreliable can't reach them, very few branches to conduct any transactions, even in the States. Very bad.

Mary van Soest
Mary van Soest · 28 August 2017 · ★★★

I want to make an appointment. Difficult to reach by phone from abroad

Submit your comment, review or complaint about Jacksonville branch.

1.9 / 5

Citibank Jacksonville branch has been rated 1.9 out of 5 stars. A total of 47 votes cast and 13 customers reviewed the branch.

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Return map back to Jacksonville branch
426 Durbin Pavilion Dr, Saint Johns, FL 32259
13920 Old St. Augustine Road, Unit 107, Jacksonville, FL 32258
13860 Old Augustine Road, Jacksonville, FL 32258
13840 Old Saint Augustine Rd, Jacksonville, FL 32258
13750 Old Saint Augustine Road, Jacksonville, FL 32258
130 Saint Johns Commons Rd, Saint Johns, FL 32259
481 Prosperity Lake Dr, Saint Augustine, FL 32092