CREDIT ONE BANK HEAD OFFICE

  • Branch Name:Head Office
  • Service Type:Full Service Office
  • State & County:Nevada - Clark
  • City or Town:Las Vegas
  • Zip Code:89113
  • Phone Number:702-269-1000702-269-1000
Office Address:6801 South Cimarron Road, Las Vegas, NV 89113
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BRANCH LOCATION

6801 S Cimarron Rd, Las Vegas, NV 89113

OFFICE DETAILS

Credit One Bank Head Office branch is the only office of the bank and has been serving the financial needs of their customers in Las Vegas, Clark county, Nevada for over 36 years. Head Office office is located at 6801 South Cimarron Road, Las Vegas. You can also contact the bank by calling the branch phone number at 702-269-1000

Credit One Bank Head Office branch operates as a full service brick and mortar office. For lobby hours, drive-up hours and online banking services please visit the official website of the bank at www.creditonebank.com. You can edit branch details by clicking here if you believe the information is incomplete, incorrect, out of date or misleading.

BRANCH HOURS

  • Monday:7:30am - 4:30pm
  • Tuesday:7:30am - 4:30pm
  • Wednesday:7:30am - 4:30pm
  • Thursday:7:30am - 4:30pm
  • Friday:7:30am - 4:30pm
  • Saturday:Closed
  • Sunday:Closed

Credit One Bank Head Office is open Monday to Friday and closed on Saturdays and Sundays. The branch opens at 7:30am in the morning. Working hours for Head Office branch are listed on the table above. Note that this data is based on regular opening and closing hours of Credit One Bank and may also be subject to changes. Please call the branch at 702-269-1000 to verify hours before visiting.

BANK INFORMATION

  • Bank Name:Credit One Bank
  • Bank Type:National Bank
  • FDIC Insurance:Certificate #25620
  • Routing Number:N/A
  • Online Banking:creditonebank.com
  • Branch Count:1 Office in Nevada

COMMENTS & COMPLAINTS

Roderick Pullom · 6 May 2020 · ★★★★★

I've only had my Credit One Bank card for a short time now and so far it pretty good, I use the funds pay my monthly fee and so far I have no complaints, and I'm able to talk to customer service.

Max Barbarell · 5 May 2020 ·

Don't do any business with this bank ! Bad news !

Max Barbarell · 29 April 2020 ·

The Credit One Bank of Las vegas, Nevada mistreated me many times. The CSAs were rude each time I spoke with them. Stay away from this Bank !! The Bank, in my opinion, has been run by a highly unprofessional team of owners ,and/or the Board of Driectors.

Keith Medwig · 25 March 2020 ·

I can not speak with anyone regarding my account. I have a new account and it has already been charged. It was just opened 2 days ago and they want me to pay it on March 27, 2020 and yet they are telling me it is past due. Everytime I call no matter the phone number given they are closed! What the heck is going on! this is ridiculous. There is no number, no email, no nothing. Are you even real, is the credit real? Do we just charge the card and then never pay it and pretend we are not real! I will try again tomorrow. I called 20 times in the last two days with nothing. Worst company in history. Next is the exposure of news I guess.

Ann Buttle · 24 March 2020 ·

Been a acct holder for sometime do to unexpected urgent home repairs in nov took us off onto a financial hardship took saving a our incomes went off the wall with bills and credits all companies after a period of time thousands of phone calls closed accts went on affordable monthly payments working betterc Except credit one they will not with us agree in helping in anyway hugh interest and monthly fees i will never meer max payments this loan will go on forever why is that that. Why

Katie Newborn · 20 March 2020 ·

I have paid my account of several times. Each time the balance paid off was charged again to my account for the next billing cycle. I have called serveral times. Recently I spoke to the following individuals on 3/9/20 Ann-Supervisor who stated the issue was occuring because I was paying the accounts off before the end of the current billing cycle, John-Manager who stated he would check on the issue and return my call on 3/16/20, and Rick- Sr. Manager could not understand the issue I was reporting. I requested that Rick connect my call to Corperate Headquarters in Las Vegas. I was connected to a Ms. Codova. She stated that she was with headquarters. I explained my situation and asked if she would review my Master Card account but I was experiencing the same issue with both of my accounts. She then proceed to attempt to dismiss me and state that I could review my own statements. When I insisted upon her assistance and clarification for her denial in reviewing the accounts, she stated that I miss understood her and stated that she could review the accounts with me. However, in her review of the accounts of course she found no issue and when she did she made adjustments to validate her statement of no issue. When she finally review the current billing cycle for 3/14/20, she stated that the balance reflected on the card at that time was correct which (was?) $70.65 which included (transactions of $30.88 + $17.28 + $22.49) At this time there were no outstanding or pending transactions. We agreed that this was the correct balance for the current 3/14/20 billing cycle and concluded the call. I checked the balance on 3/19/20 and the balance changed to $166.99 which included transactions of $136.11 with no record or documentation of the transactions. This again is an example of how the balance of previous transactions are being recorded on my account each time that I pay off the balance. Now according to Supervisor Ann, this issue is occurring because I am paying the balance off before the billing cycle. So when the billing cycle ends and reconcilication of account occurs the transactions are then recorde on the account. However, the payment which was made prior to the billing cycle is not being taken into consideration at that time. So the paid transactions are rolling forward. Obviously the person(s) who reconcile the account is not referring to the payment information which would indicate that the payment for those transactions has already been applied, therefore no charges should go forward on the account. Each time a pay off my balance this happens. I'm concerned is purposefully or is it an accounting error. When speaking to Manager John and Supervisor Ann both when looking at the account stated they could see that the transactiions were still reflected on the account as of 3/9/20 and that the balance had been paid in full and balance was reflecting $0 at that time. Manager John stated that he would monitor the account to ensure that the transaction still reflecting on the account because it was not yet the end of the billing cycle was not removed but would be at the end of the billing cycle. Although the transactions where removed the total of part of the transactions were applied to the account for the next billing cycle. Please review my account and call me 682-314-6555. I have called customer service #877-825-3242 and have been left in a continual hold. I am currently on hold 3/20/20 after speaking with a Operator at Las Vegas Headquarters 702-269-1000. I would appreciate someone speaking with me regarding this issue. There seems to be a pattern of concern about issues occurring when account balances are paid in full base on the other complaints you are receiving. This is apparently a serious issue. I've been on hold now the forty miniutes, so I'm hanging up and will call again until I speak with someone. The next number I will call will be #800-749-4900. Thanks for all immediate assistance you can provide.

Savonnah McCallister · 8 January 2020 ·

I paid off my credit card using an account I always have used and Credit One suspended my card with a threat to close the account at the grantor request (which would be negative on my credit) because I paid off my account balance of 533.77. If I don't provide the contact information and the bank transaction statement of the account I used to pay the card off with to them I will be punished. I don't feel I should have to do that. I have never been late on any payment and paid the card off. Also, they have never said anythibg about previous payments using this same account. I filed a complaint with BBB online. I just found out from Credit One they received the complaint and is now being looked at by one of their Corporate Reps. The contact number that goes directly to their Corporate complaints line is: 1-800-749-4900 They are open M-F 6am to 3pm - Pacific Standard time.

Marcella Holman · 18 December 2019 ·

This company suspended my account for paying my card off in full. My bank has faxed over the bank validation requested by credit one to the fax number given to my bank by a credit one service representative supervisor. Now they say it will take 72hrs for fax to arrive. I was not born last night. This is completely unacceptable to punish your clients for responsibly paying

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BRANCH RATING & REVIEWS
1.9 / 5

Credit One Bank Head Office branch has been rated 1.9 out of 5 stars. A total of 11 votes cast and 8 customers reviewed the branch.

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