Fifth Third Bank Cincinnati

I recently contacted customer service regarding an issue with making an online payment and setting up automatic draft. Instead of being provided with assistance or a workable solution, I was told the only option was to call every month to make a payment. When I asked to review the policy that supported this requirement, I was told it was an internal policy that could not be shared with customers.

This response not only failed to address my concern but also demonstrated a lack of transparency. The representative I spoke with, Sebastian (LaRosa, I believe), was dismissive and unprofessional throughout the conversation.

As a customer, I expect clarity, respectful communication, and solutions that make managing my account straightforward. Unfortunately, my experience reflected the opposite. This interaction has left me questioning this institution's commitment to customer service and care.

53 Bank Indianapolis Indiana has been asking for information that should already be on file. This seems very very uneasy in my mind.

I have no complaints about branches, and I do hope you resolve the one placed by Janice Basilica and if you have, you should respond here for others to see.

My complaint is with the automated system that is cumbersome and abusive to customers. I called on a Saturday morning about an issue not listed in the suggestions. But when I got to other options, it said no one is available to take my call and to call back. This was after going through a series of options. So, I went online and found that you opened for phone service at 10 on Saturdays. Why don't you add to call back and give the times for people to call back instead of just hanging up. I called and complained after 10 but the people who answer the calls and can only forward the complaints. I'm going to hold you to this and will complain again if you don't rectify this in a timely manner. You need to hire IT people who view things from the customer's perspective. That is a major problem with IT -- they don't follow the principles of "User Friendly" and / or "Audience," basic for providing enhanced communication.

Auto payment has been taken out of my account in several transactions without authorization from me. Fifth Third Bank in Cincinnati is the merchants Bank that has been taking these unauthorized monies from my account. The merchant is doing this illegally and is a scammer. Yet when I tried to get these monies reversed I was told that your bank has not agreed.. would you kindly assist me?

COMM CAP APY F1 auto pay is the said name who has taken out 6 payments. I have been reimbursed thru my bank for 3 of these transactions only. Leaving me with 3 that I have illegally still not been reimbursed totaling $240.78. I have been working on this for months and still getting nowhere. Are you interested in helping me?

My bank has reported to me that you haven't taken responsibility for my loss.. Chase Bank has washed their hands of my loss. So my 40 plus years of using them will be severed as I have losses all confidence in them. I will be looking for another bank Perhaps I will send my monies to you if care enough to help me.
Janice Basilicata. jannybee@optimum.net 5165460275

These auto payments are: 7/7/22 $66.97. 8/9/22 for $103.81 & 9/7/22 for $99.70
These were charged to my acct traced to your bank used by this. COMM. CAP APY AUTO PAY PPD ID
I am just pulling at straws hoping as a private innocent consumer can get my money stolen from me by what I feel is a scammer.