FIRST NATIONAL BANK RATINGS

  • Bank Name:First National Bank
  • Locations:415 Branches in 6 states
2.2 / 5
  • Rating 2.24/

First National Bank has an overall customer satisfaction rating of 2.2 out of 5 stars based on 21 votes and 7 reviews & complaints for 415 branches. Below you can read unbiased reviews, complaints and comments for branches or the bank in general. You can also share your own toughts and complaints about First National Bank using the form below.

FIRST NATIONAL BANK REVIEWS & COMPLAINTS

Meg Lynn · 22 April 2017
Bank review

Worst customer service I have ever dealt with, I will never use this bank again

Theresa Konopacki Hardy · 30 March 2017
★★ Branch review: Exeter Branch

I definitely miss Metro, that's for sure. And the best was when it was Commerce.

Jamie Koons · 11 March 2017
Bank review

Why is it that a majority of these reviews are complaints? As this may be a petty thing it is something that we were used to with the previous bank, I contacted your bank and they told me that you no longer have a coin counting machines in the former metro banks. This is not the only thing that has changed since the merger from metro. They used to not charge you for using other ATMs up to so many transactions and that has gone away. I guess you will be losing another customer but you probably don't care.

Lynn Hess · 24 February 2017
Branch review: Exeter Branch

I'm really disappointed. I was originally a member of Metro Bank. I stuck with FNB when they converted. I attempted to apply for a used car loan online with the understanding I would have an answer in 24-48 hours. I was told by customer service that the system was having trouble over the weekend. I'd need to wait until Tuesday because of the bank holiday Monday. Tuesday I contacted the bank , faxed the disclosure sheet from the car dealership. Now my paperwork has been with the underwriters since Tuesday. It's Friday. The dealership has been holding my vehicle for 100.00 since last Saturday. I'm not sure what the status is on the loan. This is much longer than 24-48 hours and if the answer is no I wish someone would just tell me. Due to the short bank hours and my work schedule I would not be able to go apply anywhere else until next Wednesday. I think the bank should be more honest about the time frame losn applications take. I don't recommend this bank for loans

Amy-Lee Angel · 1 October 2016
★★★ Branch review: West End Branch

Great Bank. Just had a problem today for the first time. I called the Bank Teller, Denise, the first time and she spoke to me normally. The second time I called (2 hours afterwards) she made believe she couldn't hear me on the phone and continued to say hello, then she hung up... just so she wouldn't have to deal with me. I talked to the manager who is very nice and she could hear me perfectly fine. I showed up at the Bank a half an hour afterwards and I saw Denise pick up the phone TWICE and talked to someone without a problem. That is unprofessional. If the Bank made a mistake, it is the teller's duty to try and talk to me to fix it. Apparently Denise felt it wasn't her job to do so. When you are working with someone's money, you don't hang up in their face and play as if you couldn't hear them just to avoid the customer. I was very nice and asked for a problem on their end to be handled. Thankfully, the manager was able to take care of it for me. One of the best managers!!

Clarence Marsh · 16 September 2016
Branch review: Derry Street Branch

Terrible customer service, I'm taking my banking to PSECU. Requested a stop payment on a transaction on a Friday evening and they said it would process Monday. Long story short they didn't stop the transaction my account was overdrawn and when I disputed the fees they said it was my fault. Then after 2 weeks they credit my account for the $37.00 but continued to charge me other fees. I have drafted letters to the Better Business Bureau and my State Rep in regards to this matter. Stay away they never answered my emails and I sent an email and made a visit a just got a runaround. Now I can't access my account that is in the positive and my card is cancelled all without any notification from the bank. It's been over 3 weeks since my stop request and my emails and I never got a call or email TERRIBLE CUSTOMER SERVICE ..If I could get a minus score I would. ZERO OR MINUS 5 is my score.

Judy Johnston Forrest Marsh · 14 July 2016
★★ Branch review: Wertzville Road Branch

I called and cancled my mac card because I lost it I was told I would receive the new one in about two weeks. I stoped at a branch about 3 weeks after I called and asked if they could make me one but was told they no longer make the cards on location. I recalled and as it turns out it was never canceled. This was upsetting since I did not have access to my acount for about 5 weeks. I also have problems logging into my account on the internet.

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MOST POPULAR BRANCHES
135 North George Street, York, PA 17401
4250 Derry Street, Harrisburg, PA 17111
55 Arsenal Road, York, PA 17404
5140 Perkiomen Avenue, Reading, PA 19606
1130 Carlisle Road, Camp Hill, PA 17011
NEW BRANCHES
7475 Wisconsin Ave, Bethesda, MD 20814
80 West Streetsboro Street, Hudson, OH 44236
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