• Bank Name:First National Bank of Pennsylvania
  • Bank Class:National Bank
  • Member FDIC:Certificate #7888
  • Locations:314 Branches in 4 states
2.0 / 5
  • Rating 2.00/

First National Bank of Pennsylvania has an overall customer satisfaction rating of 2.0 out of 5 stars based on 11 votes and 3 reviews & complaints for 314 branches.


First National Bank of Pennsylvania is classified as a commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC). First National Bank of Pennsylvania is a FDIC-insured bank with certificate number of 7888.

First National Bank of Pennsylvania currently operates with 314 branches located in 4 states. The bank has most branches in Pennsylvania, Maryland, Ohio and West Virginia. As of today, First National Bank of Pennsylvania is the 28th largest bank in US by branch count. First National Bank of Pennsylvania is the 5th largest bank in Pennsylvania with 251 branches; 9th in Maryland with 31 branches, 17th in Ohio with 30 branches and 66th in West Virginia with 2 branches.

Below you can read unbiased reviews, complaints and comments for bank branches or First National Bank of Pennsylvania in general. 3 bank customers submitted a review with ratings. Users also submitted 8 votes for the bank without a full review.


Amy-Lee Angel · 1 October 2016
★★★ Branch review: West End Branch

Great Bank. Just had a problem today for the first time. I called the Bank Teller, Denise, the first time and she spoke to me normally. The second time I called (2 hours afterwards) she made believe she couldn't hear me on the phone and continued to say hello, then she hung up... just so she wouldn't have to deal with me. I talked to the manager who is very nice and she could hear me perfectly fine. I showed up at the Bank a half an hour afterwards and I saw Denise pick up the phone TWICE and talked to someone without a problem. That is unprofessional. If the Bank made a mistake, it is the teller's duty to try and talk to me to fix it. Apparently Denise felt it wasn't her job to do so. When you are working with someone's money, you don't hang up in their face and play as if you couldn't hear them just to avoid the customer. I was very nice and asked for a problem on their end to be handled. Thankfully, the manager was able to take care of it for me. One of the best managers!!

Clarence Marsh · 16 September 2016
Branch review: Derry Street Branch

Terrible customer service, I'm taking my banking to PSECU. Requested a stop payment on a transaction on a Friday evening and they said it would process Monday. Long story short they didn't stop the transaction my account was overdrawn and when I disputed the fees they said it was my fault. Then after 2 weeks they credit my account for the $37.00 but continued to charge me other fees. I have drafted letters to the Better Business Bureau and my State Rep in regards to this matter. Stay away they never answered my emails and I sent an email and made a visit a just got a runaround. Now I can't access my account that is in the positive and my card is cancelled all without any notification from the bank. It's been over 3 weeks since my stop request and my emails and I never got a call or email TERRIBLE CUSTOMER SERVICE ..If I could get a minus score I would. ZERO OR MINUS 5 is my score.

Judy Johnston Forrest Marsh · 14 July 2016
★★ Branch review: Wertzville Road Branch

I called and cancled my mac card because I lost it I was told I would receive the new one in about two weeks. I stoped at a branch about 3 weeks after I called and asked if they could make me one but was told they no longer make the cards on location. I recalled and as it turns out it was never canceled. This was upsetting since I did not have access to my acount for about 5 weeks. I also have problems logging into my account on the internet.

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135 North George Street, York, PA 17401
4250 Derry Street, Harrisburg, PA 17111
55 Arsenal Road, York, PA 17404
742 Wertzville Road, Enola, PA 17025
903 East Main Street, Palmyra, PA 17078
1130 Carlisle Road, Camp Hill, PA 17011