FIRSTBANK PUERTO RICO RATINGS

  • Bank Name:FirstBank Puerto Rico
  • Locations:64 Branches in 2 states
3.2 / 5
  • Rating 3.23/
FirstBank Puerto Rico has an overall customer satisfaction rating of 3.2 out of 5 stars based on 102 votes and 27 reviews & complaints for 64 branches. Below you can read unbiased reviews, complaints and comments for branches or the bank in general. You can also share your own toughts and complaints about FirstBank Puerto Rico using the form below.

FIRSTBANK PUERTO RICO REVIEWS & COMPLAINTS

Caribe Shelvings Inc.
Caribe Shelvings Inc. · 3 October 2024
★★★★★ Branch review: Plaza Del Caribe Branch

Somos clientes desde que el banco era Santander y ahora First Bank, el personal es de primera, cada vez que necesitamos alguna informacion ellos estan prestos a servirnos de inmediato.

El Sr. Luis Gonzalez gerente, es tan atento con los clientes , siempre con una sonrisa y un saludo para todos los que ve a su paso por la sucursal, y presto para ayudar al cajero que asi lo amerite. En fin me encanta esta sucursal!!!!

Gladys Bonilla
Gladys Bonilla · 3 October 2024
★★★★★ Branch review: Plaza Guaynabo Branch

Excelente servicio de Ana Algarin… 5 Estrellas

Yamilette Irizarry
Yamilette Irizarry · 30 September 2024
★★★★★ Branch review: Plaza Del Caribe Branch

Me cambié para este banco hace poco. Es la mejor decisión que pude tomar. Estoy encantada con el trato y servicio al cliente recibido por Jenny García. El gerente Luis González es excelente en su trabajo. Tengo que reconocer que superaron mis expectativas. Se los recomiendo!

Blanca Viera Rodriguez
Blanca Viera Rodriguez · 27 September 2024
★★★★★ Branch review: Plazoleta Del Condado Branch

Voy a diario a realizar transacciones en First Bank podría elegir cualquier sucursal de San Juan sin embargo siempre opto por ir a esta sucursal por el excelente servicio que me brindan. El mejor servicio de Estefano Ramos, la amablidad de Marlyn Rodríguez y la rapidez y sonrisa de Alanyx Ramos son parte de las razones por las cuales vale la pena ir a diario a la sucursal de Condado.

Tamara Rivera
Tamara Rivera · 26 September 2024
★★★★★ Branch review: Plaza Guaynabo Branch

Agradecida de Ana Algarin por si excelente servicio. Bendiciones. 5 estrellas 🌟

Roberto Lopez
Roberto Lopez · 23 August 2024
★★★★★ Branch review: Las Cumbres Branch

El servicio es exelente! Siempre tengo la atencion que uno nesecita tanto cajeros como oficiales y la gerente que es espectacular. Tengo todas mis cuentas aqui .

Juan Cordova
Juan Cordova · 17 June 2024
★★★★★ Branch review: Plaza Guaynabo Branch

Algarin, 5 Estrellas

Denisses Vera
Denisses Vera · 22 January 2024
★★★★★ Branch review: Las Cumbres Branch

El Servicio es más q excelente, la experiencia siempre ha sido maravillosa!! Esta semana fui abrir una cuenta comercial y el Servicio desde la Gerente y Representante de Servicio fue de excelencia !!!! Todas mis cuentas son de esa sucursal!! 💪🏻💪🏻

William Gonzalez
William Gonzalez · 28 August 2023
Branch review: Aguadilla Branch

Mi nombre William Gonzalez dueño de Frigorico Plaza Aguadilla Inc. Llamo a la sucursal y nadie contesta. Tengo cuenta comercial y otra de ahorro y me interesa una respuesta a solicitar un servicio con el proposito de hacer transferencias a las republicas. Atento a sus comenterios.

Karol Rivera
Karol Rivera · 8 August 2023
★★★★★ Branch review: Las Catalinas II Branch

A 5 Star service this morning! I went to the location at Las Catalinas II Branch 1Fist Bank and I was impressed to see the General Manager welcoming clients at soon the front doors were opened. I went with my elderly mother to update all her accounts. Lisbeth Sifuentes Bonilla did an excellent job explaining my 84 year old mother all the banking benefits and interests at the time. We both walked away with a better understanding of the banking market and my mother's accounts present and future investments. I know my mother retirement savings are in a safe place, here at Las Catalinas II branch. Thank you for the peace of mind and excellent professional service. Karol R. And Felicita

Mayra Cummings
Mayra Cummings · 29 June 2023
Branch review: Las Catalinas II Branch

Este telefono que ustedes ofrecen solo suena y luego se desconesta. Nunca ha servido lo reporte hoy 6/29/2023 a las oficinas generales con los supervisores. Esperon que puedan arreglar este problema.

Casa Condado Hotel
Casa Condado Hotel · 3 May 2023
Bank review

Terrible servicio al cliente. En el dia de hoy, llame al servicio al cliente de Firstbank (asistencia banca por internet) y me atendio la Sra. Francheska Vazquez con actitud y sin ningun profesionalismo. Terrible servicio al cliente, pesimo servicio.

Entiendo que el banco deberia de educar mejor a sus empleados.

Patricia Mandes
Patricia Mandes · 14 April 2023
Bank review

Adriana López representante de autos que llamamos para pagar el auto el papá que le a pagado el auto a su hijo desde que lo compró que pará que conteste el banco es como una hora y su hijo está trabajando y después de las 5 PM no contesta el servicio de esta representante el una mierda eh dicho. Por mi nunca con éste banco. 🤬🤬

#STEMWomenRights
#STEMWomenRights · 3 February 2023
★★ Branch review: Las Catalinas Branch

You have to go in person....

Lillian Melendez
Lillian Melendez · 26 January 2023
★★★★★ Branch review: Fajardo Branch

Fui para abrir mi cuenta de Cheque y Xmas Club mi experiencia: muy atentos, muy bien orientada y muy serviciales. Nuevo año nuevo branch para mis necesidades. Mi auto financiado por ustedes FB. Éxitos en lo porvenir

M B
M B · 23 January 2023
Branch review: Vega Baja Branch

Please! Who gave this Vega Baja Branch (and this bank!!) 5 stars? This bank is ridiculously impossible and the people at this branch thinks they own the bank! I have been calling to resolve some issues I've had and there has been no resolution to ANY of it. Let's start with having my daughter to resolve an insurance check. First round: I called San Juan, and they said that if I signed the check and send and authorization letter, they can work with that. We did all the process, my daughter went to the Vega Baja ranch, guess what? NO! They couldn't accept that.

I called San Juan again, and they said that a letter was not a valid document (WHAT?!?!) that we needed a Power of Attorney. My daughter came to visit to NY, and we did the Power of Attorney. When was time to cash the second check... guess what? The Power of Attorney was NOT VALID!! All these people need training in their own rules and effective communication to clients. I do not want ANY relationship with this bank whatsoever. Looking to refinance this car ASAP through another bank. Please stay away and save yourself some trouble.

Tomas Marcano Lopez
Tomas Marcano Lopez · 10 January 2023
Branch review: Coto Laurel Branch

No contestan el Tel....

Adam Klipp
Adam Klipp · 12 December 2022
Bank review

First Bank should be called last bank. It would never be my first choice. My account is an inheritance of theirs from Doral. They have allowed me to close my bank account for weeks of phone calls and emails where 90% of the time they do not answer. The branch in Caguas never answers. Mervin Rivera never answers his phone. This bank is not military friendly to use. I have sent proof several times to them of my intentions to close. They told me to get a lawyer, friend or relative to close it after i grant them power of attorney. The staff and customer service are incapable of handling my account. The managers are inflexible and incompetent. Id grant negative stars if I could and I am still trapped under this banks foolish policy and in their incapable hands. It is the last bank id ever choose. I hope they go out of business but please let me out of the trap and close my account first.

Carmen Ruiz
Carmen Ruiz · 30 November 2022
Branch review: Coto Laurel Branch

No contestan el telefono ni tan siquiera tienen una grabacion.

#STEMWomenRights
#STEMWomenRights · 1 November 2022
★★ Branch review: Las Catalinas II Branch

Hello Estoy llamando toda la manana y me desconectan la llamada, hay otro numero al cual llamar?

Carlos Miro
Carlos Miro · 25 October 2022
Branch review: Coto Laurel Branch

No contestan el telefono (787-984-1110)

Barbara Aviles
Barbara Aviles · 17 August 2022
Branch review: Las Catalinas Branch

Trying to get the email to close my account in First Bank in Catalinas Mall. I have called 3 times and wait on hold for for more than 20 mins. with no response. How can I get the email so I can close my account??

Iris Toro
Iris Toro · 6 April 2021

Aproximadamente 45 minutos en el servi carro deberan buscar alternativas para agilizar el servicio, se los agradeceria.

Reinaldo Diaz
Reinaldo Diaz · 8 February 2021
Branch review: Rexville Plaza Branch

Estoy en el servicarro desde las 8:38 am. Son las 9:19 am, estoy justo en la entrada del servicarro, sin moverse, solo hay 4 carros antes que yo. Ahora a las 9:21 es que se movió. Tampoco contestan los teléfonos. No sé que pasa pero el servicio es lento. Muy lento.

Rafael Benitez-Gorbea
Rafael Benitez-Gorbea · 22 October 2020
★★★ Branch review: San Patricio Branch

Sistema on line me rechaza depósito cuatro veces. Endosè, puse cuenta y nada. Puefo depositar en sucursal a pesar de que dice for mobile deposit only?

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BANK GENERAL INFORMATION
Bank Company:FirstBank Puerto Rico
Bank Type:FED Non-member Bank
FDIC Insurance:Certificate #30387
Routing Number:N/A
Online Banking:1firstbank.com
Total Branches:64 Offices
MOST POPULAR BRANCHES
Coto Laurel, Esq. Carr. #506, Plaza San Cristóbal, Ponce, PR 00780
Rexville Town Center Lote #3 Carr. #167 Km. 0.6, Bayamon, PR 00957
2050 Ponce by Pass Local 173 Plaza del Caribe Mall, Ponce, PR 00731
Parque Escorial Mall, Carr. #3, Km. 6.8, Lote 1-11W, Carolina, PR 00985
Carretera PR-52 Intersección PR-156, Caguas, PR 00725
NEW BRANCHES

No new branches were opened in the last 12 months...

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