FULTON BANK QUARRYVILLE

On Friday, 8/12/22 around 2:05 pm I went to the Fulton Branch in Quarryville, PA. They were surprisingly not very busy. I wanted to make my first payment on a new car loan. I also wanted to open a new checking account to facilitate making my payment online. I came with the paperwork to direct deposit a monthly pension check of a little under $2,000 a month into a new Fulton Checking account and to apply for an ATM card for that account. Additionally, I had recently made a $4,000 payment on this loan through my car dealership and I just wanted to make sure this had been reflected in the car loan records.

This was my very first ever interaction with Fulton bank. I had come into the branch and observed two of the women who worked in the small offices, one was standing in the doorway of the other's office and they were chatting and laughing with each other which to me was a good sign that they were not busy and could take me right in for my brief business. I took a seat in the lobby and waited to be helped, since I was the only one waiting I expected to have a short wait, which. After waiting about a minute a man appeared and asked me did I need help. I said "yes sir I do". He loudly stated to me "what do you need?" I told him in a quiet voice that I was there to make my first car payment and wanted to speak to someone about it and a couple other things (opening the checking account and getting a loan balance). He loudly demanded to know what the other things were. By this point I had no idea who this man was. He never once identified himself to me, he was speaking quite loudly and I was embarrassed about having to discuss my banking business loudly in the lobby of a bank on a Friday afternoon. I looked at him and he was not dressed as a business person and his arms were completely covered with tattoos and I honestly thought he was maintenance or a computer tech or something along those lines so I asked can't I talk to someone? He said "we're busy and you'll have to make an appointment to come back next week". He then said I could pay my car loan at the counter. I was helped at the counter by an Asian woman teller who immediately had an attitude with me. While I was talking with her the man walked by and I asked him for his name. He said " My name is Adam and I'm the branch manager". My jaw dropped, suddenly I understood about all the horror stories I had heard about this branch. Worst customer service ever.

The teller wouldn't accept my check card so I paid in cash, all 20's and 50's so she had no excuse to take all day counting it, which of course she did. After about 5 minutes she brought me 2 small receipts with no info about the loan account. I told her I need to get an account balance because I needed to know if the 4 thousand dollar payment had been credited. She rolled her eyes and said "well this is going to take 5 minutes" ??? I said ok and had a seat. About 5 minutes later she came out and handed me a hand written sticky with the loan balance on it. I said "can't I get a professional looking printout with my loan balance on it?" She said "NO. I had a lot of trouble getting that."

At this point I resolved to never again place myself in a situation at a Fulton Bank branch where I could be embarrassed and disrespected by people who were supposed to be serving my financial needs. I intend to not open a checking account at Fulton and to refinance my auto loan as soon as possible as well as to alert my friends, family, neighbors and co-workers about my experience at Fulton Bank.