• Bank Name:KeyBank
  • Bank Class:National Bank
  • Member FDIC:Certificate #17534
  • Locations:1285 Branches in 16 states
3.5 / 5
  • Rating 3.55/

KeyBank has an overall customer satisfaction rating of 3.5 out of 5 stars based on 11 votes and 2 reviews & complaints for 1285 branches.


KeyBank is classified as a commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC). KeyBank is a FDIC-insured bank with certificate number of 17534.

KeyBank currently operates with 1285 branches located in 16 states. The bank has most branches in New York, Ohio, Washington, Pennsylvania and Oregon. As of today, KeyBank is the 9th largest bank in US by branch count. KeyBank is the 2nd largest bank in New York with 357 branches; 6th in Ohio with 223 branches, 4th in Washington with 154 branches, 8th in Pennsylvania with 118 branches and 5th in Oregon with 73 branches.

Below you can read unbiased reviews, complaints and comments for bank branches or KeyBank in general. 2 bank customers submitted a review with ratings. Users also submitted 9 votes for the bank without a full review.


Deb Caudill · 13 September 2016
Branch review: Albany Branch

Love Key Bank but daughter was in to see Andrew for a home loan boy the guy needs to get a job a Walmart stocking shelves, he didn't turn in paper work like he should of. So daughter is going some place else. So do not go to Andrew at Keybank in Albany to get a home loan he can't do his job correctly

Helena Jasen · 16 January 2016
★★★★★ Branch review: Collinwood Branch

Best bank in the state by far. Great customer service and they care about their clients. I would highly recommend using this bank.

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