M&T Bank Park Slope

My household is leaving M&T Bank after about 20 years because of two of their bank tellers who like to insult and gang up on clients. One is a male who was not working there until around October and the female is someone I hadn't seen before the last few months either. They sit next to each other. Today was the last straw and now both myself and my partner will be moving our buisness to another bank completely. The first occurence was around September when I lost my wallet and that is also the first time I had interactions with the male teller. I had to cancel all my debit cards to avoid problems and this fellow decided to cancel my partners card instead. It caused a lot of problems because there was no way to access our money for about a week or more except to go directly to a branch. It took a while for my partner to get a replacement. Fortunately my wallet was found and returned to me two weeks later and guess what, my debit card still worked. Imagine if it had been stolen as I originally feared.

That day as I was in line the female sidekick was making fun of a man who was in line ahead of me. They were both very sarcastic to him because he did not want to pay a fee for something and was asking how to avoid the fee. As soon as he left she commented how cheap he was and the male said, "yeah he has $5000 in his account but won't spend 25 dollars". Nobody wants to deal with a bank that has such low standards of conduct.

Today I went to the bank to withdraw some cash that was over the limit at the ATM. I gave the male teller the withdrawal slip and my enhanced drivers license id which has my photo on it. He was looking at the screen tapping here and there for about five minutes and I asked him if there was a problem with my account. He said that the withdrawal slip signature did not look like the signature they have so I pointed out that he had my id with my photo on it and had served me before.( In fact the people of that bank have seen me for the past 15 years.) His female sidekick intrudes and said" he's following protocol . You can come back later if you can't wait." The male then asked me for the last four numbers of my social security which was unnecessary and not something to say out loud in a bank line. These two are abusive and hate the clients... Finally I got my money. I went to the manager and told her what happened however I had told the manager before about the attitude of these two and nothing is changed. That is why we are changing banks and taking our savings and checking accounts out of M&T.