NATIONAL BANK OF ARIZONA RATINGS

We've had our checking and savings account at this branch for over 13 years. The employees are always very friendly and helpful. If I have a good garden, I bring extra vegetables over to the teller. Always willing to look up my balance since we didn't want debit cards. My father was a banker at a community bank and their service reminds me of what he gave his customers.

The Bisbee branch of National Bank of Arizona is chock full of caring, helpful and professional staff. Several times over the last few months they have helped our family with little problems and a big one. Vanessa is wonderful. I really can't say enough good things about this branch. Well done, keep up the great work.

I walked in to that bank one day and asked them to break a hundred into twenties and they said if you don't have an account here we won't make change for you very poor service.

Kayla and her Team are wonderful. Great service and great knowledge. THANK YOU. What breathe of fresh air.

Elmer Merdick Nonexistent branch manager, surly assistant branch manager... their bank screwed up my account and I was told I can take my money out of our bank if you dont like it (para phrasing} employees need a tune up for customer service. p.s. I've been with this bank for over 10 years... currently shopping for a new bank...

The staff here are kind and helpful. I always go inside. I prefer them to know who I am. Sometimes mistakes are made, but everyone is human. I'm pleased with my relationship with the people at this branch.

Judicious banking advice, offered freely and in good spirits. The Sonoita branch truly reflects the Western spirit of its serviced communities.

A week and three days ago, a flaw in Bank software sent a payment into limbo; six-days-in, I was told it would take a week to ten days to liberate my money. Last Friday, shortly after 9:00 am, I told them it would become "a police matter" by noon. CRICKETS ! I've filed a report with the Pima County Sheriff's Office. I'm still out-my-money, and I expect I will-be, all week. This is senior abuse and robbery. My rating is minus-three-stars and, perhaps, charges.

Jo Ann and the crew are always available and will go to whatever length needed to answer questions or straighten our concerns.

I can not check my account anymore since you changed the security ???

I called the number listed above and I was told it is no longer in service

I opened my checking account at this branch approximately 15 years ago. Today, my husband and I have 3 banking accounts, a credit card and a mortgage with National Bank of AZ. Recently the bank failed to send a new debit/VISA card to me prior to its expiration. Though I gave them a new address 3 years ago, they did not update my information across all of their systems. When they discovered their error, and that the card had been sent out to the wrong address, their customer service rep apologized and said they would resend the card. I asked that it be expedited; after all, this was the bank's error. The CSR said she would call my branch (Carefree) and ask if they would agree to cover the $25 FedEx fee. They said NO. Actually, the person at the branch who said NO was Candace. I could not be more disgusted, Candace. Your rudeness and inconsideration will not be forgotten. We will begin the work of finding another banking institution to handle our personal accounts. I'm sure you do not care about losing me as a customer, but perhaps others will think twice before doing business with this bank. Nice job, Candace.