PNC Bank Ratings

I just opened an account this morning for the first time at PNC Bank and I have to say Gene was so kind and very helpful! Thank you so so much!!

The Manager is such a jerk. Trying to help my 92 year old parents to confirm that the bank received a wire transfer and the guy hung up on me. Terrible customer service from the manager no less. He needs training on how to talk to customers.

Ava at PNC Bank in Hutto is absolutely outstanding. Every time I visit, she greets customers with a warm smile and provides exceptional customer service. She is knowledgeable, professional, and always takes the time to make sure questions are answered and banking needs are handled efficiently. Ava consistently goes above and beyond to create a positive customer experience, and her dedication truly reflects positively on PNC Bank. She is a tremendous asset to the branch, and I highly recommend her.

PNC Bank have been my Bank (since 1978 as Riggs National Bank) and this Branch just two blocks from my home is the Best Bank that I have. Excellent services in personal and professional ways with kindness, courtesy, attention in financial management are OUTSTANDING!! Leading all these services of excellency performance is the Manager Justin Chong Kim with his supported Tellers, Officers, Assistants that have been recruited by a Human Resources Department that really care for the efficiency, image and prestige of the PNC Bank. Being a customer of more than 48 years, I am just a simple customer that voluntary Testify and sustain that THE BRANCH OF PNC BANK IN CENTREVILLE IN 13826 Lee Highway, is the best place where you ca have secured your money, your valued personal and financial documents and things, like jewelry and more in their security box, and with people who work every day for their own personal and professional satisfaction and proud sense of service to the persons who enters there looking for services that give security to their lives. I am a 81 year old lady, that are very proud to be a customer of my long time ago Riggs Nacional Bank and converted to PNC BANK without losing its original prestige of solid Outstanding performance with Excellence in services plus its employees and also leading in Banking Business. Elena Espinoza

There is no use in calling PNC bank Athens Hwy 72 they will never answer your call.

My recent experience with PNC has been nothing but annoyance and outright incompetence. I have wasted months trying to deal with the accounts left by my deceased aunt. I opened a checking acct. for the estate, and after paying several creditors with checks from that account, I find that the account wasn't opened properly and it doesn't exist. Those creditors now have received bad checks from a nonexistent account. My aunt also left a sizeable PNC investment account, and I can't get anyone to help me deal with that either -- I have tried the customer service number with no result other than waiting on hold for hours with no response, and there is apparently no one local who can help me sort this out. I've been a customer since 1976, but come Monday, I will be moving my accounts to a bank that knows what they're doing. This is inexcusable.

Katherine Osborn was a joy to work with and resolved an issue that I had with my account. At the time of my visit, they were very busy, but she still managed to take care of me and very quickly, I might add.. PNC is very blessed to have this young lady working for them. These people genuinely care about their customers!

Really bad service. There must be 3-5 staff members during hours. I received a text message stating 'unsure payment detected on account; and account frozen'. So, I called the Carrick branch to verify what is going on. The phone rang 20+ plus rings and no one answered nor was there any response to further transfer the call to an available CSR.

Adriana Davis, Manger, was very professional and helpful with my new accounts. The entire staff was so welcoming when you walk in the bank and very helpful and not to mention bilingual as well.

We moved down from Pennsylvania earlier this year and found PNC in Tarboro. Everyone at this branch has gone out of their way to make us feel welcome. From Maria greeting us with a huge smile to Lauren's financial assistance, not to mention the entire staff showing a friendly attitude. What a welcome to the area!

I have tried for 2 weeks to deposit checks using the ATM at this location and the screen wouldn't let me enter the check deposit option. It seems like every time I try to use the ATM at this branch there's something wrong with it and it's very frustrating!! My work hours make it impossible to visit this branch during business hours. If they can't get a ATM that functions for all the options they should just remove it entirely!!

These people who works here are judging there customers based on the color of your skin I wanted to deposit my hard earned money to my account and guess what they return my money as a "returned deposited" to the 3rd party. in other words they think I fstole the money! Like it's 2026 and yet here we are DISCRIMINATING people. And mind you I know by the fact that this is a white neighborhood with white employees in PNC Castlepines! Wake up! -0 Stars

The Potter Office is very responsive. A pleasure to work with.

Was forced to be a depositor at this large Nation wide back due to acquisition of 1st Bank in Colorado. Customer service horrible. Accounts transitions incomplete. Hard to navigate app. Understaffed at branches. I'm closing accounts a after I've already moved to another more local bank.

Lately I have had problems with the drive thru teller not helping me. Had two big issues with the atm. Two weeks ago a ghetto looking guy tried to rob me, today some angry woman sat at the atm more than 10 minutes yelling on a call. I tried the drive thru teller and she just sent what I sent to back, could not hear a word from her. She had anger and no interest to help.

Sadly the clients in that area are turning loud and ghetto, it is a safety concern for me.

Stay away!! Horrible customer service. Clearly this branch can't get their s**t together. I only need to go to the branch every 1-2 months and its all brand new employees every time!! No one seems to know what is going on, they don't support each other and unfortunately, their current management 8/3/26, is an absolute JOKE!! After 35 years with PNC, this one singular branch and pathetic management have convinced me to find another Bank. Hopefully this one will give a sh** about their retail customers.

No one is answering the phone for 2 days...

PNC Mesquite is the worst. I have made deposits multiple times and this always happens. The bankers at the drive through are very rude and don't give a crap. I put in my deposit to be deposited and I sit there and wait MINUTES and then I call them and an African American women comes on and says that she is helping people in the lobby and she will be with me in a few minutes. Ok, so a few minutes go by and NOTHING so I push the call button again and a Hispanic women comes on and says the same thing. I am like you know what just give me my deposit back. This bank is so inconsiderate and uncaring for its patrons.. They are rude and ignorant. I will NEVER go back to the PNC Mesquite branch location. NEVER. And this happens all the time not just this one time but I thought I would give them another try, but NOOOOOO. (0 stars)

I called the Brenham branch of PNC bank two days ago. I dealt with a customer service representative named Stevie. My name is on a signature card for a family member's account but I have never accessed it. Stevie listened to my explanation about what I was trying to accomplish and gave me advice on the best way to accomplish it. She answered my questions about statement postings in particular and other features of the PNC online banking website in general. She was pleasant, patient, and accurate. I ended the call feeling much better about a difficult situation. I just wanted the chance to tell her "Thanks!" again and to let her employers know what a good representative she is.

I came in a month ago to get a lien release letter for a boat I financed 20 years ago from a bank that was acquired by PNC. I need that letter and I went into the branch at Walton & Old Perch in Rochester Hills Michigan a month ago and again a week ago to ask about it. I called today to talk to someone about this and the transfered call rang for five minutes without an answer. What do I do now?
Edward Niemczycki 8102171414

I have gone to this branch on many occasions and every time I go, services and attention to details have been on top of their list.

I had a wonderful experience at this branch yesterday. It was my first visit there and I was very pleased with the office staff. My situation my handled quickly and with a smile. Many thanks to Raveen for his assistance.

If I could give Emilly W. 6 stars, I would. She has been an invaluable asset to navigating my family's complex financial issues. With her infectious warm, friendly smile, professionalism, knowledge, positive attitude, and sincere care, I and my mom have greatly treasured her. She even let my mom borrow her sweater because she was cold! I highly recommend her for a promotion!

Everyone at the Lakewood Park branch has made me feel welcome, from the greeters to the management. This is my favorite PNC branch by far.

Great staff great service. Always wellcoming.

Very professional and personable bank.