REGIONS BANK BELLEVIEW OCALA

To make a long story short. I have been banking with Regions Bank in Belleview Florida for approx. 14 years. Friday morning between 1:05 am – 1:30 am, I went to Regions bank to use the ATM to make a $720.00 deposit and the ATM indicated that one or more bills were being returned due to not being accepted. The ATM returned one twenty then it returned another twenty, it made some processing noises then returned my ATM debit card. I waited and waited, lights on the right panel went out, I still waited, nothing happened then after a while the lights came back on. It did not provide me with a receipt or anything. I looked at the Icons on the front screen and noticed that at this point the deposit light was not lit-up as the other icons. I put my ATM debit card back into the ATM machine to check my balance, so I selected "Show Balance" my 680.00 was not credited to my checking account. It is extremely difficult trying to reach anyone at the Regions 800 number when you are encountering a problem to get resolved. I have held on for hours at a time to no success. No one wants to help you. At 8:15am that morning I called the 800 customer service number for them to tell me I have to wait for it to be investigated and could take 10 business days. I not only called Regions Belleview Branch but also went down in person and spoke with the teller and a manager who both said they could not help me I have to wait for the completion of an investigation. Today, May 11, 2022, I called several departments and spoke to several people only to hear them say they can not help me I need to wait for the completion of the investigation. I also explained that I needed my funds to travel this weekend to my granddaughter's graduation can they deposit a credit since the ATM took my money and did not deposit it in error. They said no they can not do that. This is really annoying and frustrating that all the money Region Corporation has will put people through such foolishness just take your money and there is not anything you can do about it. To top that off I was told I am not the only one this has happened to they have about six more people with the same problem at my branch. Obviously, this is a chronic issue that needs to be fixed. I never experienced such foolishness at my other banks they stand behind their mistakes. I do not understand how they can just take people money and not stand behind their errors. They know that their ATM is doing this which is the reason why they will not credit the accounts because it is happening to many people. I will not use their ATM machines anymore.