Regions Bank North Monroe

RE: Urgent Complaint: Misconduct and Physical Aggression by Branch Manager

On September 3, 2025 between 10:00 AM and 10:30 AM at the Regions Bank, N Monroe, Tallahassee, FL. I went to the bank to withdraw $2,000 from my account ending in 5135. When I entered, there were no other customers present. I approached a young blonde female teller, gave her my ID, and requested the withdrawal.

After about five minutes, another customer—a middle-aged gentleman—came in. He was helped by a different teller and completed his transaction within three minutes. Meanwhile, I was still waiting. Another five minutes passed, and I asked the teller if she needed help, as there were other available tellers not assisting anyone. She replied that she was fine, but she continued to sit quietly in front of her computer without explanation.

After another five minutes (a total of about 15 minutes waiting), I again asked if she needed assistance, but she again said no. Shortly afterward, another customer, an elderly woman, entered, and she too was served by a different teller and completed her transaction quickly.

At this point, frustrated that others were coming and going while my simple cash withdrawal was not being completed, I asked for my ID back and told the teller I would go to another branch across town.

When I returned to my vehicle, I checked my account through the banking app and saw that the $2,000 had not been returned. I immediately went back inside. While I raised my voice slightly out of frustration, I was not yelling. I demanded that the teller put the money back into my account so that I could complete my withdrawal elsewhere.

I asked to speak with the branch manager. The teller informed me that he was on a phone call and she didn't know how long he would be. I insisted on waiting. About five minutes later, the manager, Mark, came out of his office and brought me inside to discuss the issue.

I explained the situation in detail: that I had waited 15 minutes for a basic withdrawal while other customers were assisted quickly, that I had asked the teller twice if she needed help, and that she never sought assistance despite other tellers being available. Mark explained that the teller, Courtney, was new and had only been working for one week. While I understood this, I expressed disappointment that no support or shadowing was provided to help her serve customers, especially when the bank was not busy.

What concerned me most, however, was Mark's statement that because Courtney didn't "know me," that may have been the reason my transaction was delayed. I questioned why I would need to be a "regular" or personally known to a teller in order to withdraw my own funds. He continued making excuses, and at this point I told him I didn't want to hear any more. I suggested additional training and customer service support for the teller, then left his office frustrated, closing the door firmly behind me.

As I exited the branch, Mark followed me out. I was walking to my car and chose not to engage with him further. Once inside my vehicle, he struck my car door and then punched my car window with enough force that I feared it would break. This behavior was alarming, unprofessional, and violent. Thankfully, I was already inside my vehicle. I quickly drove away out of concern for my safety.

I later spoke with Branch Manager Felicia at another location to report this matter. I want to emphasize that physical aggression from a bank manager toward a customer is unacceptable, and I am deeply concerned about what could have happened had I not been in my vehicle at the time. She assisted me with closing all three of my accounts, which I had maintained two checking accounts and a savings account with Regions Bank since 2019. Due to this experience, I will not be returning as a customer.

My reporting matter is to possibly help other customers safe and having to endure such a violent altercation from any workers within Regions Bank. The Bank Manager has not held up his professionalism nor setting any leadership examples providing proper customer care of service to Regions' customers. If I were not so shaken and in fear for my life, thinking properly I would have called the police concerning this matter. Honestly, I did not want my vehicle damaged by staying in the parking lot.

I trust that Regions Bank will take this matter seriously and address the situation promptly. I look forward to receiving confirmation of how this issue will be resolved to ensure the safety and fair treatment of all customers in the future.