• Bank Name:SunTrust Bank
  • Locations:1272 Branches in 12 states
3.2 / 5
  • Rating 3.23/

SunTrust Bank has an overall customer satisfaction rating of 3.2 out of 5 stars based on 31 votes and 13 reviews & complaints for 1272 branches. Below you can read unbiased reviews, complaints and comments for branches or the bank in general. You can also share your own toughts and complaints about SunTrust Bank using the form below.


Elaine Frances Wasserman · 2 December 2017
★★★★★ Branch review: Village Branch

my brother and I had the most wonderful customer service from Carrie Boyd at this branch in the last couple days. We are dealing with our very elderly parents who live alone and their bank accounts were in a mess. thanks so much for your caring assistance and saintly patience. Elaine

Deana K Jarvis · 17 October 2017
★★★★ Branch review: Friendly Center Branch

The lady who runs the drive thru, Michelle is great. Such a wonderful personality. I look forward to seeing her when I make my deposits. :)

Vic Markey · 11 October 2017
★★★★★ Branch review: Merchants Walk Branch

I had the very distinct privledge of moving my Virginia based SunTrust accounts to this branch as I completed a permanent move from Williamsburg, VA, to Marietta, GA. The immediate attention and help I received and is continuing from both Ms Kristen C. Jones, Asst VP, and Ms Alana Toy, Financial Center Manager has been outstanding. The two very talented professionals responded almost immediately to a myriad of questions I had over the course of several days. They are, undoubtedly, the best, or a very competitive second place contender for any position within the SunTrust Bank organization. I'm delighted to know they are there anytime I may need more assistance. Thank You.

Hugh V. Markey

Jean Hunt · 25 September 2017
★★★★ Branch review: Villages Of Sumter Branch

I'm looking for (Ryan Pennels) left my bank and went to Sun Trust. I want to go where he is !! Please ask him to call (Carol Hunt) I'm over (WF) All I know, he went to Sun Trust. I think in Villages.

Angela M Carroll · 6 June 2017
Branch review: Smyrna Branch

This branch has the worst customer service.

Kaye Brewer Mullins · 16 May 2017
★★★★★ Branch review: Holly Hill Branch

This branch has closed and hated to see that happen as is was so convenient

Glenn Webb · 14 December 2016
★★★ Branch review: Dunkirk Branch

Dunkirk suntrust has three tall parking lot lights, two on the building in front and one to left of main door all have been burnt out for months, the atm has lights burnt out in frame of machine there is only one working and it has a burnt spot on it,very dark at night, very dangerous for anyone making deposits or getting cash

EL Ravioso Batista · 20 June 2016

This bank is very unorganized. Please stay far away when it comes to mortgages!!! Right now they've changed our closing date for the 4th time!!! It's almost IMPOSSIBLE TO get in contact with them, and I've had a loan processor and a president quit in the middle of my file, and each time someone quits we suffer and go back to day 1. It's been an emotional rollercoaster and at this point I think the sellers might be backing away. This bank is horrible and needs to be closed down!!! Customer service is horrible. You have to email and call for at least 3+ days to get a response. And if you have to deal with Karen Dodge, Josh Dorlan, or Brandon King please run!!!!!!

Tiffany Quezada · 20 June 2016

Just writing this comment to truly warn anyone from doing a mortgage with this company! Please stay far away from SunTrust mortgage!!! They've change our closing date now for the 4th TIME! My loan processor quit in the middle of my file Yolanda, then we had to start all over again with Brandon King which took a week and a half after he got my file (May 30th) to even contact me and tell me what I needed which was 2 weeks before my 2nd closing date which was June 17th!!!!, Brandon King is almost impossible to get a hold of and will rarely return calls or emails, so I have to go through his boss Karen Dodge which she never answers call or emails but as soon as I email her Brandon seems to call me back. Our 3rd closing date was now the 22nd of June but something he said happened with the home owners insurance so now he pushed it out to the 30th!! 30 day closing would of been the 6/8/16 and now we're looking at 6/30/16. Meaning they'll take more than 2 months to close on the house, if they close and if my sellers don't walk away. It's been an emotional journey and I hope anyone who reads this stays far away from this bank. I feel like I'm in too deep and I don't want to start over so I'm just praying that God takes control and I'll have my home soon.

Toni Marie · 15 June 2016
Branch review: Pine Island Branch

Leanne at Suntrust Bank located at 10202 Stringfellow Rd, St James City, FL 33956 is targeting people personally at this bank that she does not like. She is holding our money for the last time! It is causing our account to go negative and she knows what she is doing is causing us havoc. NO REASON TO HOLD OUR MONEY! She is an evil person and does not deserve to have the job. I have left numerous messages with no response, she locked the door when she seen us walking up there to discuss our account. I am closing our account as soon as this issue gets solved. Bad management, Bad bank!

Amanda Barnett · 10 April 2016
★★★★★ Branch review: Chancellor Branch

SunTrust is super awesome

Angela D. Hughes · 22 March 2016
★★ Branch review: Cave Spring Branch

Just call SunTrust cave springs branch ask a question gave me answer and ask her something else did not answer just hung up this is the worst place I delt with

Bishop Rick Callahan · 15 February 2016
★★★ Branch review: South 436 / Lake Margaret Branch

Are all the Banks closed today Feb. 15th, especially the Lake Margaret Branch??? SunTrust Bank wondering if you are open today?? Thanks..!

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9303 Jeff Fuqua Blvd, Ste 2632, Orlando, FL 32827
4110 Brambleton Avenue, S.W., Roanoke, VA 24018
11700 North Kendall Drive, Miami, FL 33186
3800 South Semoran Boulevard, Orlando, FL 32822
5716 West Andrew Johnson Highway, Morristown, TN 37814

No new branches were opened in the last 12 months...