SUNTRUST BANK RATINGS

Sun Trust - Are 'Customers' really 'Victims'?

How does a customer get their deposit back when the bank ignores them?

By Bill Harris, Patch Poster | Apr 2, 2019 7:41 pm ET |

What does a consumer do when the bank won't respond to inquiries and the largest firm of lawyers in town won't help because of a 'conflict of interest'?Well there is always some self help.

The situation is that in trying to get away from marginal service at Wells Fargo a checking account was initially established at the Sun Trust in Canton.

With no notice it was closed after 2 days.OK, there are a lot of financial institutions in the county, no big deal right?

But what do you do when the bank refuses to return the $6,665.44 opening deposit, won't even communicate with you let alone offer a reason?

Further complications result when the firm of Bray and Johnson won't touch the case due to a 'conflict of interest' the local bi-weekly paper won't take an advert critical of the bank and in fact won't even do a story about the matter.Well, there is always taking the matter to the general public via internet blogging and some informative post cards.

From my research on the net it seems that this isn't an isolated problem and in fact Sun Trust has an entire department called the 'Account Closing Department'.

The issue seems simple to me, if they don't want the account then give back the money. I think the legal terms are 'unjust enrichment' and 'conversion'. I'll keep you posted - or maybe I'll send you a post card.

More info at: https://suntrustsucks.blogspot.com

Okay,as I said I rarely do reviews & to be honest with you, I was 90% sure, I was going to have a negative review & I wanted some type of recourse. However to my pleasant surprise, Sun Trust not only recognized their mistakes and that's all it was, just human error, which we're all guilty of from time to time. Sun Trust immediately rectified their mistakes, but apologized over & over & over!!! It was their sincere apologies that really BLESSED my heart. I've had other problems where the company takes forever to make things right. To the point of me having to report them to the BBB. Even after that, they have had a flippant attitude!! Like I shouldn't have reported them to the BBB after repeated phone calls & letters. If you're looking for a BANK, you can TRUST, not to never make a mistake, but when they do, THEY WILL IMMEDIATELY MAKE IT RIGHT & ALSO APOLOGIZE, YOU'RE LOOKING FOR SUN TRUST!!!! WHAT A PERFECT NAME!!!

I usually don't do reviews. I currently have an issue; just a mistake by the bank. I'm waiting to see how SunTrust resolves it before I write my Review. I'm supposed to get their answer before the end of the day.

Poor customer service, Tellers unprofessional and rude

phone # for Suntrust Bank, North, Sebastian,fl told, has been disconnected. Bank is open and active.

On Sunday night, 12/30/2018, at about 9 p.m. when using the ATM at Merchants Road, the machine FROZE and kept my Debit Card hostage, with no movement on screen and no response to pushing buttons for over 3 minutes... I was scared during those 3 minutes that I would have to leave my card hung up in the machine and maybe be expelled later for someone else to obtain.
I will also be reporting this today when they open... I put this in to see if others may have had any similiar problems with the ATM FREEZING with their card stuck in it.... You can't pull it out when it's frozen.. A very uncomfortable event...!!!

Poorly run at a time of need.. line out the door, only one teller..

How come there is no email address for the Mooresville branch. There are places where phone services are extremely limited.

Very poor customer service by the tellers, at the drive thru and even when I went inside to simply cash a check for $181.00. Had to have a manager handle it.

Very poor customer service by the tellers.

The branch manager Eric was so helpful today when I stopped by the bank for a question about a prior transaction. He went over and beyond to try to get the issue resolved. This is not the typical Suntrust that I use however due to his customer service and kindness I will make this my primary branch!

Wonderful local branch bank, staff is friendly, helpful and proficient. We have done business here since this branch opened.

Services at this branch are atrocious. The fancy recognition system to enter Safety Deposit Box room has been down for months. Waited over 1 hour just to access my SDB.

I understand that there may have been a need to close the Main Office on N Main St and the branch a short distance away from this NEW branch, however, this branch is small, very poorly designed, and parking is only at the back of the building which means that anyone with problems ambulating, is challenged to get to the front door.

If you don't make an appointment, forget going in as a walk in unless you have nothing else to do that day. Pack a lunch.

The phones are never answered. Must leave message.

We will be changing to a different bank.

Customer Service Is Horrible. Branch Managers are lacking requisite qualifications
To Legally and Ethically council Customers Who are Mentally/Elderly Disabled about POAs. Litigation Pending.

Customer Service Is Horrible. Branch Managers are lacking requisite qualifications
To Legally and Ethically council Customers Who are Mentally/Elderly Disabled about POAs.

I have made the same deposit for years and the tellers at this branch decided to place a hold on my account. There was no explanation or even mention of it when the deposit was made.

Poor customer service received today. Normally bank at the branch on HWY 98 in Durham where customer service is EXCELLENT. Will not go back to this location.

I was very disappointed in the treatment that I received when walking into Amelia Island Sun Trust Bank. The ladies who worked there were extremely rude and belittling. They treated me as if I were not smart enough to keep up with what they where expanding to me. (I am a college professor. I promise I can keep up). I don't know if this was because I walked in after working all day. I will not be going back with any of my business.

To access diferent branches not computer friedly at all/ some phone numbers have been disconnected

my brother and I had the most wonderful customer service from Carrie Boyd at this branch in the last couple days. We are dealing with our very elderly parents who live alone and their bank accounts were in a mess. thanks so much for your caring assistance and saintly patience. Elaine

The lady who runs the drive thru, Michelle is great. Such a wonderful personality. I look forward to seeing her when I make my deposits. :)

I had the very distinct privledge of moving my Virginia based SunTrust accounts to this branch as I completed a permanent move from Williamsburg, VA, to Marietta, GA. The immediate attention and help I received and is continuing from both Ms Kristen C. Jones, Asst VP, and Ms Alana Toy, Financial Center Manager has been outstanding. The two very talented professionals responded almost immediately to a myriad of questions I had over the course of several days. They are, undoubtedly, the best, or a very competitive second place contender for any position within the SunTrust Bank organization. I'm delighted to know they are there anytime I may need more assistance. Thank You.

Hugh V. Markey

I'm looking for (Ryan Pennels) left my bank and went to Sun Trust. I want to go where he is !! Please ask him to call (Carol Hunt) I'm over (WF) All I know, he went to Sun Trust. I think in Villages.

This branch has the worst customer service.

This branch has closed and hated to see that happen as is was so convenient