TRUSTCO BANK RATINGS

  • Bank Name:TrustCo Bank
  • Locations:144 Branches in 5 states
4.3 / 5
  • Rating 4.29/

TrustCo Bank has an overall customer satisfaction rating of 4.3 out of 5 stars based on 7 votes and 3 reviews & complaints for 144 branches. Below you can read unbiased reviews, complaints and comments for branches or the bank in general. You can also share your own toughts and complaints about TrustCo Bank using the form below.

TRUSTCO BANK REVIEWS & COMPLAINTS

Rudolf Rassendyll · 19 December 2017
★★★★ Branch review: Scotia Branch

Interesting bank, saved from itself by some very adroit people -- esp. the case at the Scotia branch where I do business. Trustco problems are institutional, arguably an artifact of rural location and S&L mentality. E.g., I went to buy a rug, wanted to use my Trustco debit card; the payment was refused because Trustco (ostensibly for security reasons...) doesn't allow more the $2,500 charges. Or, I get notices that I have not yet used my billpay access. Stupid, picayune stuff. BUT: The staff at the Scotia branch (and in the lending office down the pike a bit, where I did a mortgage) are really very good. They patiently explain these strange banking behaviors, not least among their virtues. They are a cheery lot (the Scotia branch is small, even cozy) and it is a joy to visit the bank. I have dealt with lots of banks over the years, on three continents; many are as irksome as Trustco -- BUT: only two others have been as comfortable to deal with. So, special cheers to Trustco's Scotia branch staff.

Ladora Rowe · 6 October 2017
★★★★★ Branch review: Stuyvesant Plaza Branch

Good efficient service, always polite.

Serina Katelyn · 10 August 2016
Branch review: Halfmoon Branch

Been there a few times and the woman manager have no manner whatsoever. I was at the teller window and the manager yelled across the room to talk to another customer. Very unprofessional of her to do that. She wore outfit like she's going to a night club, very very short dress. Don't have any problems with the tellers, both ladies are very nice and friendly. The manager on the other hand are so rude and unprofessional!

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