• Bank Name:Washington Trust Bank
  • Locations:41 Branches in 3 states
3.3 / 5
  • Rating 3.29/
Washington Trust Bank has an overall customer satisfaction rating of 3.3 out of 5 stars based on 7 votes and 3 reviews & complaints for 41 branches. Below you can read unbiased reviews, complaints and comments for branches or the bank in general. You can also share your own toughts and complaints about Washington Trust Bank using the form below.


Travis Russell
Travis Russell · 5 August 2021
Branch review: Deer Park Branch

No complaints about head office but the lady working at the Deer Park Branch I would like to say a few things. I have been a customer at Washington Trust for 4 years and usually get paid on Friday but sometimes on Thursday. There has been numerous times I have deposited my check and never had a issue whether it was dated for the next day. I live 30 mi from my bank. This lady is the only one I have a problem with a this particular Bank in Deer Park. I believe she is the one in charge at Deer park. She has darker hair in her late 40's. I had to walk 13 mi today because I ran out of gas because she says she can't cash my check. I politely explained my situation to her today at 447 pm and not only was she extremely rude to me but also acted as if to belittle me after I told her that I would not make it home. She has also cashed my checks a day early really just about 8 hours if we're being technical. She shouldn't be rude and should be understanding and sympathetic. I believe I will go to social media about this and see how others would have dealt with same situation. Sincerely Travis Russell

Vonne VanLaningham
Vonne VanLaningham · 25 February 2019
★★★★★ Branch review: Moscow Branch

For many years we banked with a Credit Union, until we moved to Idaho. Washington Trust Bank was the third financial institution we called when we moved here last March. We were looking for a bank that offered fee free, no minimum balance accounts for Seniors.

The little gal we spoke with (Alex) said they didn't have a "Senior" account, but did have a no fee, no minimum balance account. We went to the branch that day and opened our account.

They are the most friendly, welcoming people I've ever had the pleasure of working with (so refreshing for a bank). We will be starting the process of transferring all our transactions to Washington Trust Bank from our Credit Union account on the coast.

Rosella Nichols
Rosella Nichols · 14 May 2018
★★★★★ Branch review: Moses Lake Branch

I hav never delt with a friendlier bank. They are so helpful.. Any time I have a problem, They take time to help and they are so sweet about it. They watch my account and make sure it is me using my card. Love this bank. and all the employes. Thak you all;.

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717 W Sprague Avenue, Spokane, WA 99201
310 North Argonne Road, Spokane, WA 99212
903 S Main Street, Deer Park, WA 99006
10500 Ne 8th Street, Suite 1100, Bellevue, WA 98004
402 S Ash Street, Moses Lake, WA 98837

No new branches were opened in the last 12 months...