WSFS BANK CHERRY HILL EAST

To be honest i never complain but i will never visit WSFS bank at 1901 route 70 East Cherry Hill, NJ 08003 ever again, if anything im just gonna get rid of my account with them permanantly because WSFS does not stand for service.. i walked in WSFS bank at 9:03am after a rainy morning there was 1 teller open so i waited in line, there was a customer infront of me being helped and while still dealing with her customer Marisol Santiago (assisstant branch manager) told me to take my hood off and was not professional about it..i replyed back theres no sign of taking hood off and get a supervisor or someone to show me its a policy to take hood off.. its crazy how Marisol Santiago was treating the lady in front of me nice but put me thru humiliation n discrimination for no reason at all while i was waiting in line, before even finishing with the lady customer in front of me..

Finally it was my turn n she took my id n bank card but wouldnt give me service back, she just kept questioning me asking me personal questions like "why am i here"? When in the system it shows that i been using wsfs in cherry hill locations for almost 2 years now n before i been using wsfs fo over 10 years with no issue. To find out she was stalling for the cops to show up, only to find out she was in the wrong n on top of all that she shorted me $20.00 and i had to wait a whole hour until she re-checked her drawers, atleast twice, to recount the money and she was $20.00 over in the drawer, after she said she gave me all my money... she wouldnt check it until i repeatedly demanded her in front of the cops... I got it all on voice record. @msantiago@wsfsbank.com

Having been with this bank since Beneficial merged with them, I have been very happy with every person working at the Cherry Hill Branch. Service is friendly, prompt, patient and reliable.