Citizens Bank
- Bank Name:Citizens Bank
- Bank Class:National Bank - FED Member
- Member FDIC:#57957, #57282
- Routing Number:ACH & Wire - 18 Records
- Locations:1057 Branches in 15 states
- Web Address:citizensbank.com
Citizens Bank Information
Citizens Bank was founded in May 2005 and is based in Providence, Rhode Island. The bank operates as a subsidiary of Citizens Financial Group, Inc.. According to the Federal Deposit Insurance Corporation records and based on the institution's charter type, Citizens Bank is classified as a commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC). Citizens Bank is a FDIC-insured bank with certificate number of 57957. The assigned Fed RSSD ID of Citizens Bank is 3303298.
Citizens Bank currently operates with 1057 branches located in 15 states. The bank has most branches in Pennsylvania, Massachusetts, New York, New Jersey and Ohio. As of today, Citizens Bank is the 10th largest bank in US by branch count. Citizens Bank is the 2nd largest bank in Pennsylvania with 238 branches; 1st in Massachusetts with 194 branches, 7th in New York with 188 branches, 8th in New Jersey with 112 branches and 7th in Ohio with 81 branches.
A single 9 digit routing number is necessary to process ACH transfers, wire transactions, direct deposits, bill payments, and other money transfers in the US. We currently have 18 routing numbers in our database. For a comprehensive list and to locate the routing number specific to a branch, please refer to the Citizens Bank routing numbers page. Alternatively, you may search and visit the webpage for your specific branch to view its designated routing number.
The full address of bank headquarters is One Citizens Plaza, Providence, RI 02903. You can visit the official website of the bank at https://www.citizensbank.com for more information and online banking service if available. For a comprehensive list of Citizens Bank branches, including detailed information such as hours of operation, contact numbers, addresses, available services, and more, please narrow your search by selecting a location from the map or list below.
Map Of Branch Locations
Bank Offices By State
- 31 Offices in CT
- DEDelaware17 Offices in DE
- DCDC1 Offices in DC
- FLFlorida5 Offices in FL
- MDMaryland4 Offices in MD
- 194 Offices in MA
- MIMichigan68 Offices in MI
- 49 Offices in NH
- 112 Offices in NJ
- NYNew York188 Offices in NY
- OHOhio81 Offices in OH
- 238 Offices in PA
- 55 Offices in RI
- VTVermont11 Offices in VT
- VAVirginia3 Offices in VA
History Of Citizens Bank
Citizens Bank is a financial institution that was established on May 13, 2005, under the name Citizens Bank, N.A. The bank underwent its first major transformation on September 1, 2007, when it changed its name to RBS Citizens, National Association, and simultaneously acquired several other banks, including Citizens Bank of Massachusetts in Boston, Citizens Bank of Rhode Island in Providence, Citizens Bank of New Hampshire in Manchester, Citizens Bank of Connecticut in New London, and Citizens Bank of Wilmington in Delaware, as well as Charter One Bank in Cleveland, Ohio, and RBS National Bank in Bridgeport, Connecticut. Following these acquisitions, the main office was relocated to One Citizens Plaza in Providence, Rhode Island. On April 16, 2014, the institution reverted to its original name, Citizens Bank, National Association. More recently, on January 2, 2019, Citizens Bank acquired Citizens Bank of Pennsylvania in Philadelphia, Pennsylvania.
Below is a list of some important events in bank's history, including mergers and acquisitions.
01-02-2019Acquired Citizens Bank of Pennsylvania in Philadelphia, PA.
04-16-2014Changed Institution Name to Citizens Bank, National Association.
09-01-2007Acquired Rbs National Bank in Bridgeport, CT.
09-01-2007Acquired Citizens Bank of Connecticut in New London, CT.
09-01-2007Acquired Charter One Bank, National Association in Cleveland, OH.
Reviews & Complaints
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I like to commend Ms. Toni for her exceptional attention to detail and professionalism. I've been cashing the same paycheck every single week for years, and despite that long familiarity, Ms. Toni, still caught a subtle but critical issue—a default on the date of last week's check. That level of awareness is rare and incredibly appreciated. It would've been easy to let it slide given the history... Read more
My experience with Citizens Bank has been deeply disappointing and frankly infuriating.
I had a single, one-time late payment due to an autopay failure — not negligence or refusal to pay. As soon as I discovered the issue, I paid the balance in full immediately and provided documentation explaining exactly what happened. Despite this, Citizens Bank showed zero flexibility, zero empathy,... Read more
My CD with Citizens access bank was due to mature on November 22, 2025 and prior to this date I had contacted the bank to pre-arrange these funds to be transferred to another bank at it's maturity date because I had a 42 days travel plan. The representative received all information that was needed to make this transfer at my absence. After I returned I noticed no transfers were made and the money ... Read more
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