CITIZENS BANK RATINGS

  • Bank Name:Citizens Bank
  • Locations:1156 Branches in 12 states
3.3 / 5
  • Rating 3.25/

Citizens Bank has an overall customer satisfaction rating of 3.3 out of 5 stars based on 24 votes and 5 reviews & complaints for 1156 branches. Below you can read unbiased reviews, complaints and comments for branches or the bank in general. You can also share your own toughts and complaints about Citizens Bank using the form below.

CITIZENS BANK REVIEWS & COMPLAINTS

Keevin Geller · 14 June 2017
★★★★ Branch review: Cobbs Corner Branch

This is a great branch, with many long term employees who know their stuff!

Ronald Pawkett · 26 May 2017
★★★★★ Branch review: Rotterdam Branch

A Great Bank--Very nice employees and a Super Nice Manager. This is a Great choice for your Banking--Ron P !

Leah Perrino · 7 February 2017
Branch review: Cranston Stop & Shop Branch

Horrible customer service.

Fran Byrnes-O'Leary · 2 February 2017
Branch review: Mt. Pleasant Branch

Citizens bank is fee hungry. Time to find a new bank for my business. DNOT USE THIS COMPANY FOR YOUR BANKING. Go to a credit union much better service fee structure. Spent 10 minutes on HOLD

Eleanor Adams · 29 September 2016
Branch review: Copley Square Branch

Thank you for screwing up my refinance. You were supposed to send documents through interoffice mail - and you didn't. How incompetent and/or lazy can you possible be.

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Whether you had an exceptional experience with Citizens Bank or the bank didn't meet your needs, please share your feedback, compliments, or complaints so that the bank can better serve you. Please do not include any sensitive data on this form such as credit card number, SSN, etc. For direct or private messages please use the offical website of Citizens Bank.

MOST POPULAR BRANCHES
14945 23 Mile Road, Shelby Township, MI 48315
910 Freeport Road, Pittsburgh, PA 15238
1415 Providence Hwy., Norwood, MA 02062
230 Rodi Road, Pittsburgh, PA 15235
214 High Street, Wadsworth, OH 44281
NEW BRANCHES
168 N. Flowers Mill Road, Langhorne, PA 19047
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