CITIZENS BANK RATINGS

  • Bank Name:Citizens Bank
  • Locations:1171 Branches in 12 states
3.2 / 5
  • Rating 3.15/

Citizens Bank has an overall customer satisfaction rating of 3.2 out of 5 stars based on 20 votes and 3 reviews & complaints for 1171 branches. Below you can read unbiased reviews, complaints and comments for branches or the bank in general. You can also share your own toughts and complaints about Citizens Bank using the form below.

CITIZENS BANK REVIEWS & COMPLAINTS

Leah Perrino · 7 February 2017
Branch review: Cranston Stop & Shop Branch

Horrible customer service.

Fran Byrnes-O'Leary · 2 February 2017
Branch review: Mt. Pleasant Branch

Citizens bank is fee hungry. Time to find a new bank for my business. DNOT USE THIS COMPANY FOR YOUR BANKING. Go to a credit union much better service fee structure. Spent 10 minutes on HOLD

Eleanor Adams · 29 September 2016
Branch review: Copley Square Branch

Thank you for screwing up my refinance. You were supposed to send documents through interoffice mail - and you didn't. How incompetent and/or lazy can you possible be.

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MOST POPULAR BRANCHES
14945 23 Mile Road, Shelby Township, MI 48315
1415 Providence Hwy., Norwood, MA 02062
230 Rodi Road, Pittsburgh, PA 15235
910 Freeport Road, Pittsburgh, PA 15238
6850 Main Street, Williamsville, NY 14221
NEW BRANCHES
168 N. Flowers Mill Road, Langhorne, PA 19047
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