• Bank Name:Citizens Bank
  • Locations:1142 Branches in 12 states
3.4 / 5
  • Rating 3.36/

Citizens Bank has an overall customer satisfaction rating of 3.4 out of 5 stars based on 28 votes and 7 reviews & complaints for 1142 branches. Below you can read unbiased reviews, complaints and comments for branches or the bank in general. You can also share your own toughts and complaints about Citizens Bank using the form below.


Emma Pendleton Hall · 10 November 2017
★★★★★ Branch review: Trafalgar Square Branch

I run a small bookstore down the road from this branch and I do all my banking with them. They are always busy, but I have never waited long. All of the tellers are friendly, competant, patient, and kind. They get my change ready for me when I call ahead and make banking a fun experience.

Yuliya Grafton · 24 September 2017

I asked to change $10 for the roll of quarters. I was refused because I am not a bank customer. GREAT costumer service!!! Will I want to be a customer after such an experience? I think no

Keevin Geller · 14 June 2017
★★★★ Branch review: Cobbs Corner Branch

This is a great branch, with many long term employees who know their stuff!

Ronald Pawkett · 26 May 2017
★★★★★ Branch review: Rotterdam Branch

A Great Bank--Very nice employees and a Super Nice Manager. This is a Great choice for your Banking--Ron P !

Leah Perrino · 7 February 2017
Branch review: Cranston Stop & Shop Branch

Horrible customer service.

Fran Byrnes-O'Leary · 2 February 2017
Branch review: Mt. Pleasant Branch

Citizens bank is fee hungry. Time to find a new bank for my business. DNOT USE THIS COMPANY FOR YOUR BANKING. Go to a credit union much better service fee structure. Spent 10 minutes on HOLD

Eleanor Adams · 29 September 2016
Branch review: Copley Square Branch

Thank you for screwing up my refinance. You were supposed to send documents through interoffice mail - and you didn't. How incompetent and/or lazy can you possible be.

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14945 23 Mile Road, Shelby Township, MI 48315
910 Freeport Road, Pittsburgh, PA 15238
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230 Rodi Road, Pittsburgh, PA 15235
214 High Street, Wadsworth, OH 44281
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116 W. Township Line Road, Havertown, PA 19083
4930 Edgmont Avenue, Brookhaven, PA 19015