Citizens Bank Ridgewood

They keep holding my direct deposit after telling me they closed my account indefinitely June 10, 2025. I explained to them that my landlord is stealing my mail and has opened my mail containing my new debit card which I assumed that he recorded the number prior to me activating through the mobile wallet app. In only a short few months both my cards encountered unauthorized charges which the bank never called me to tell me that my account overdrawn or warned me of suspicious activity nor that they would close my account only communicating with me via postal mail which I clearly informed them time and time again of the landlord active illegal actions to steal my money and mail which they failed to protect me but now claim they closed my account telling me I had No way of receiving my remaining funds from direct deposit which is my only source of income I receive once a month leaving me penniless unable to even buy food. I have A picture of my ID on my phone but have tried several times to order a new license from the DMV which I dont Receive my photo copy in the mail since my mail which I reported To USPS hold my mail which they haven't followed through on and said they don't have mail for me which is a lie cause I see It in informed delivery that my check was sent. Now July when my direct deposit was supposed to go into my Citi bank account it seems citizen still accepted my direct deposit instead somehow and reopened my account but won't release my money to me even showing up at the branch with my car title and state government photo ID from Medicaid, my SS card, and insurance card but my bank card from Citizen which I finally received my opened mail pleading with the mail carrier to open my mailbox containing a stack of mail but missing was my checks that I learned were cashed but not my ID from DMV.

Somehow Citizens branch manager seems to be working hand in hand with my landlord in denying me. My money but knowingly sending it after all my attempts to inform them. I can't get my mail and that it is being stolen and money is being stolen asking why they can't transfer my money to my Citibank account which is an account owned by me and only me. Very shady practice and cruel leaving me to starve if they are closing my account then don't take my money and hold it from me. They obviously have the ability to verify me and still refuse to help me. It's a crime and I will not accept anymore loss!