Fifth Third Bank Ratings

The night deposit doesn't work and no one seems very interested in fixing it. I would like to know why getting the cash already deposited a week ago is taking so long. The 'good faith' part of this deposit isn't good and I am losing faith. Banks make so much money, broken equipment-for more than a week-is ridiculous.

Trying to get someone on the phone is almost impossible. The customer service number 800-972-3030 only has a service for lost credit cards with no other options. The main branch number here 513-579-5203 has a customer link to a representative, but if no one answers on the second ring, you are just asked to call back later instead of your number being placed in a call back sequence... grrr as Clark Howard says "Customer No Service !!"

They go above and beyond for their customers. Been banking with them for 6 years now and I have had no issues, nothing but positive things to say.

The staff is professional and helpful.

Worst banking experience ever at the Boot Ranch Location in Palm Harbor. The branch manager should not have a job dealing with customers. She was the rudest, most condescending person you could have in that position. She talked down to us, continuously interrupted, wouldn't answer questions and eventually we left because her behavior was so unacceptable. We went in to roll over some CDs and have some checks cashed. She told my handicap mother that she could only help with the CDs and for cashing the checks my mother would have walk up to the counter to cash the checks. Didn't care about her using a cane or it being an inconvenience to jump into another line after doing the CDs. Well the CDs never got rolled because the branch manager wanted to argue about my mother not having a debit card there and also not having a modern phone. Avoid this branch at all costs and we will be moving all of the CDs, checking and savings accounts and mmkt IRAs to Regions. They have associates that enjoy working with others and actually try to help instead of argue.

The slowest service ever.

Had a phone call today listen phone message. Lacey Garber went in meet she Genuine cared. Listen explain very well she very good at her job. Carrying Lady I left the bank with worry thank you, Tina Hull

The customer service for fifth third is horrible and requires major changes. I have worked in the customer services industry for many many years and I can't believe the responses and bad non helpful attitudes they have. I called because I deposited a check issued to my husband and I was sure that he was part of my checking and saving account. I have in the past deposited checks made out to him and never had a problem. So I deposits a check via mobile on Sunday was to clear by Tuesday. It showed that it cleared and then it debited from my account again. I called to ask and of course all you can communicate with is people from a third world country reading a script and cant barely be understood or they do not understand you. They informed me that my husband was not on the account. News to me. Then I visited the branch the teller referred me to the customer services Rep DOROTA I explained I had a check that was made out to my husband from a fund raiser account for me because I was having surgery. I needed the funds in y account asap. I also explained what my diagnosis was and she suddenly became a doctor and told me I wasn't going to lose my eyesight with that diagnosis because she worked with an ophthalmologist and she knew about this. I was first shocked and then insulted that she was having this conversation with me. I asked her if she could prepare the signature card so I can take it to my husband and add him to my account and correct the current issue and she again said no she couldn't do that. Then she told me she had an appt waiting for her and asked me to leave. Obviously I am going to look into closing my account asap after my surgery that apparently I don't need per Dorota at Fifth Third Airport Pulling Rd and Vanderbilt Naples FL.

Friendly, knowledgeable, excellent customer service. Special thanks to Kelly Ellis. Kelly goes above to asure best. George & Dixie Freeman.

My bank charged me 3 overdraft fees when I had $500 in my account, I showed it to the branch. Oh, we will return that to you! I hope you will return to me today not 10 business days! Members 1st Bank Policy I guess.

Your banking system sucks. No one has returned a call regarding a fraudulant purchase to my account $49.99 and $2.00. Your bank disappoints me an i will shop for a new banking institution soon.

While I have been a customer at this bank for many years, including the while it was under different names, my most recent experience was worthy of review. MonCherie serviced my needs quickly and with attention to detail. She went above and beyond to make sure my needs were met. Her confident, eager-to-serve, attitude made me feel welcome and showed that she was well-capable of addressing any issues. I also noticed that there were no lines, which can be an issue at this branch.


After my initial request for a money order, (which she returned with immediately), she then proceeded to assist me with accessing my on-line account (which had been locked for quite some time. She did not stop until it was resolved.

Finally, when she provided me with a receipt that included my balance, and I questioned it, she immediately pulled up my recent transactions and gave them to me in writing. While I don't recall having excessive customer service issues in the past, and I HAVE had equally pleasant experiences over the years, this employee's service stood out.

I recently contacted customer service regarding an issue with making an online payment and setting up automatic draft. Instead of being provided with assistance or a workable solution, I was told the only option was to call every month to make a payment. When I asked to review the policy that supported this requirement, I was told it was an internal policy that could not be shared with customers.

This response not only failed to address my concern but also demonstrated a lack of transparency. The representative I spoke with, Sebastian (LaRosa, I believe), was dismissive and unprofessional throughout the conversation.

As a customer, I expect clarity, respectful communication, and solutions that make managing my account straightforward. Unfortunately, my experience reflected the opposite. This interaction has left me questioning this institution's commitment to customer service and care.

53 Bank Indianapolis Indiana has been asking for information that should already be on file. This seems very very uneasy in my mind.

I have no complaints about branches, and I do hope you resolve the one placed by Janice Basilica and if you have, you should respond here for others to see.

My complaint is with the automated system that is cumbersome and abusive to customers. I called on a Saturday morning about an issue not listed in the suggestions. But when I got to other options, it said no one is available to take my call and to call back. This was after going through a series of options. So, I went online and found that you opened for phone service at 10 on Saturdays. Why don't you add to call back and give the times for people to call back instead of just hanging up. I called and complained after 10 but the people who answer the calls and can only forward the complaints. I'm going to hold you to this and will complain again if you don't rectify this in a timely manner. You need to hire IT people who view things from the customer's perspective. That is a major problem with IT -- they don't follow the principles of "User Friendly" and / or "Audience," basic for providing enhanced communication.

My name is Joel Maldonado, and I would like to share my recommendation for 53rd Bank, located at SW Village Parkway in Tradition. If you prefer to interact with a representative directly, rather than scheduling an appointment or navigating a website prior to visiting your local bank, this institution is an excellent choice.

I have consistently found all the bankers to be exceptionally helpful, particularly Kristanna Vanwijland. During my numerous interactions with her, she has consistently demonstrated a commitment to resolving any issues I encountered. The collaborative efforts of Kristanna and the entire staff contributed significantly to a positive and fulfilling banking experience.

Branch is conveniently located and has plenty of parking. It is full-service...tellers, safe deposit boxes, drive-up tellers, drive-thru ATM, and bankers for other bank services / products. Staff is knowledgeable and friendly. Yvette P. is a great manager.

This is one of the worst branches in Charlotte. The tellers are very rude and it is never a quick visit. Very unprofessional and condescending. STAY AWAY!!

Can't find a simple phone # for a window clerk to get an appontment with a banker.

This is a horrible bank. The customer service is terrible. You can NEVER get your online banking set up. It tells you to call the 800 number. Nobody on the other line knows what they're talking about. I was told to call back from my cell phone so they can verify me. I did that and then the next person I talk to said I have to wait two weeks for them to verify my number. I asked why and she told me "That's all the bank has to say about that" Terrible customer service reps who barley speaks English. I would NOT recommend this bank to anyone. I'm on here because the car dealer used them to finance my vehicle.

I paid a 72 month loan on a truck off in less than 3 years. I got some e-mails asking me if I closed this accounut. I responded that I did not, I paid the loan off and 5/3 bank closed the account. Fico dropped my credit score 37 points!!! I hope you can fix this for me!!

Could you build a Fifth Third Bank in Tucson Arizona please? And Las Vegas location is also desirable ! Thanks

This branch is closed. New location search street address. I strongly suggest you do not trust 5/3 Bank!!! Their add on fees and continued successful attempts to amass late fees to the tune of overdrawn $1700.00 over the Christmas holiday and ON THAT SUBJECT I Don't care HOW MUCH money you have rntrusted to them. They won't take their mistakes back as and correct them. These Bankers are basically thieves!

I have a mortgage with this bank. I ALWAYS pay my loan on time. I realized I hadn't received my bill in the mail, so I called. I was "randomly selected with other customers to receive paperless bills." I DON'T WANT TO GO PAPERLESS, OR I WOULD HAVE ALREADY SIGNED UP FOR IT. I am furious. I had to pay over the phone, a late fee was attached through no fault of my own, and my credit score will be dinged. Imagine how much money they made off of those who didn't catch it in time. Crooks! I don't know how this isn't against the law. I received no warning through mail or email they were going to "randomly select me." I turned them over to the Better Business Bureau. This has to be illegal. I will be taking money out of my investments to pay off the loan so they don't earn another dime off of my interest. Screw them as they screwed me.

No early morning drive thru