First Merchants Bank Ratings

Bank Name:First Merchants Bank
Locations:116 Branches in 4 states

2.9 / 5

Rating 2.86/

First Merchants Bank has an overall customer satisfaction rating of 2.9 out of 5 stars based on 37 votes and 2 reviews & complaints for 116 branches. Below you can read unbiased reviews, complaints and comments for branches or the bank in general. You can also share your own toughts and complaints about First Merchants Bank using the form below.

First Merchants Bank Reviews & Complaints

Denita Ramsey · 2 January 2026

★ Branch review: Detroit Downtown Branch

I've been a customer of level one then first merchant for years, the customer service at the downtown location is unprofessional when it comes to great customer service its mainly at Ferndale and northwestern the staff is amazing. simple request of just banding thousands of dollars is a task for the teller she stated they don't band money and gave me the strap to band myself which not a problem for me but to tell false info to a customer is a problem won't go back there again.

Gary Anderson · 17 January 2023

★ Bank review

Turn back on my debit. It is my money. Not yours

Submit your review, comment or complaint about First Merchants Bank.

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