FULTON BANK RATINGS

This bank's drive thru service is VERY POOR! Not only is there only one drive thru window available but I just discovered that 5 deposits that I made were deposited into an incorrect account. There were a total of 8 deposits made that day and only 3 went into the correct account. I spoke with Mini today and the corrections were made for the correct account to be credited but this is NOT the first time that this has happened. Something needs to be changed to rectify this as "comingling" of funds is illegal and I cannot be in this position again.

I look forward to hearing back from you with an explanation for a resolution.

Thank you,
Holly J. Mindar

This branch is the WORST bank I've ever heard of!! Simple transactions take forever. Lobby wait time is insane. Employees are just as rude as they are bad at their job! Manager should be ashamed!

No one answers your phone it goes through several options which lead to absolutely no where. I have spent all day trying to reach someone at the Woodstown branch. I am finally giving up. It is obvious that you do not value for your customers.

Saturday 8/12/2023, 8am 9am
I was parked at the front entrance Fulton Bank and wanted to be first in line to receive service to open up a savings account. A white Toyota pickup with female inside drove past my vehicle 3 times looking at me and parked at the corner of the bank parking lot. The female exits her vehicle and started advancing towards my vehicle. The description of the female appears to be Caucasian female in a long thin black summer dress very low-cut neckline, glasses and black hair and iPhone in right hand with 3 cameras facing me. This estrange person reached my vehicle and lean over my front driver side windshield with her chest compressed on my windshield with her iPhone. I immediately roll down my window and asked how can I help you? The female stated, "you can't park her." I stated the bank opens at 9am and I'm waiting to open up a banking account. She licks her lips and said, "you can park around back." Her saying that made me feel what my parents went through. I stated who are you? The lady stated, "she is the bank supervisor and it's the bank policy, that she can't open the bank while I'm parked in front." I asked is it federal law? I'm not breaking any laws. She continued saying it's policy and that she is calling the Stafford Township Police Department and walked to a gray Honda sedan talking what appear to be an older Caucasian female. I waited 5 minutes and called myself as well due to noticing both female loudly making and speaking to 911 dispatch. 8 police vehicle showed up and the lady opened the bank 15 minutes before 9am. I will not go further in detail as to what happened after. However, I'm a African American male who just wanted to open up a Fulton Bank account because I was not happy with Bank Of America and I felt very nervous with anxiety as to what was going to happen to me when police showed up in force.

My account was overdrawn charged me twice the second account is suppose to cover that. So I should not get any fees.

Best bank in the Lehigh Valley. Always available when I need them. Been with this bank since 1976 - would never go anywhere else.

The Yardley branch is wonderful. Everyone is cheerful and knows their business. Never had a problem with the bank but when there was a problem, it was my error and the staff were right there to help.

On Friday, 8/12/22 around 2:05 pm I went to the Fulton Branch in Quarryville, PA. They were surprisingly not very busy. I wanted to make my first payment on a new car loan. I also wanted to open a new checking account to facilitate making my payment online. I came with the paperwork to direct deposit a monthly pension check of a little under $2,000 a month into a new Fulton Checking account and to apply for an ATM card for that account. Additionally, I had recently made a $4,000 payment on this loan through my car dealership and I just wanted to make sure this had been reflected in the car loan records.

This was my very first ever interaction with Fulton bank. I had come into the branch and observed two of the women who worked in the small offices, one was standing in the doorway of the other's office and they were chatting and laughing with each other which to me was a good sign that they were not busy and could take me right in for my brief business. I took a seat in the lobby and waited to be helped, since I was the only one waiting I expected to have a short wait, which. After waiting about a minute a man appeared and asked me did I need help. I said "yes sir I do". He loudly stated to me "what do you need?" I told him in a quiet voice that I was there to make my first car payment and wanted to speak to someone about it and a couple other things (opening the checking account and getting a loan balance). He loudly demanded to know what the other things were. By this point I had no idea who this man was. He never once identified himself to me, he was speaking quite loudly and I was embarrassed about having to discuss my banking business loudly in the lobby of a bank on a Friday afternoon. I looked at him and he was not dressed as a business person and his arms were completely covered with tattoos and I honestly thought he was maintenance or a computer tech or something along those lines so I asked can't I talk to someone? He said "we're busy and you'll have to make an appointment to come back next week". He then said I could pay my car loan at the counter. I was helped at the counter by an Asian woman teller who immediately had an attitude with me. While I was talking with her the man walked by and I asked him for his name. He said " My name is Adam and I'm the branch manager". My jaw dropped, suddenly I understood about all the horror stories I had heard about this branch. Worst customer service ever.

The teller wouldn't accept my check card so I paid in cash, all 20's and 50's so she had no excuse to take all day counting it, which of course she did. After about 5 minutes she brought me 2 small receipts with no info about the loan account. I told her I need to get an account balance because I needed to know if the 4 thousand dollar payment had been credited. She rolled her eyes and said "well this is going to take 5 minutes" ??? I said ok and had a seat. About 5 minutes later she came out and handed me a hand written sticky with the loan balance on it. I said "can't I get a professional looking printout with my loan balance on it?" She said "NO. I had a lot of trouble getting that."

At this point I resolved to never again place myself in a situation at a Fulton Bank branch where I could be embarrassed and disrespected by people who were supposed to be serving my financial needs. I intend to not open a checking account at Fulton and to refinance my auto loan as soon as possible as well as to alert my friends, family, neighbors and co-workers about my experience at Fulton Bank.

Because of you and your organizations incompetence to fund my real estate and provide the financing I needed I wouldn't have lost $150,000. The offer I had on the table to resolve another mortgage issue is now off the table and it will cost me $150,000 more. That's what I mean!! I would think Fulton Bank could process a loan in 8 months time, am I wrong??? I told you on multiple occasions that TIME IS OF THE ESSENCE but you still couldn't make it happen. I even brought in a co-borrower with a net worth of several million dollars, an annual salary of a half $1 million and an 800 credit score. Has it been approved yet? Why not? I'm being nice with incompetence.

The fact you couldn't tell me closing costs interest rate, payment amounts or any other information until the actual closing is beyond unbelievable. Without this information it forced me to cancel your first attempt to make the loan. I had to pass on the loan because the payments would have been too high. But no worries you will simply change it to an interest only loan. FAIL.

Just shameful and awful business practices. Maybe if you actually worked with a competent team in a real office this may have worked out a little better for me, a long time customer with multiple accounts. I will need your supervisors name, phone number and email.

On 8/12/22 around 2:05 pm I went to the Fulton Branch in Quarryville, PA. They were surprisingly not busy. I wanted to make my first payment on a new car loan. I also wanted to open a new checking account to facilitate making my payment online. I came with the paperwork to direct deposit a monthly pension check of a little under $2,000 a month into a Checking account. I had also made a $4,000 payment on this account through my car dealership and I just wanted to make sure this had been reflected in the car loan records.

This was my very first ever interaction with Fulton bank. I had come in and observed that two of the women who worked in the small offices, one was standing in the doorway of the others office and they were chatting and laughing with each other which to me was a good sign that they were not busy and could take me right in for my brief business. I took a seat in the lobby and waited to be helped, since I was the only one waiting I expected to have a short wait, which I did. After about a minute a man appeared and asked me did I need help. I said I did. He loudly stated to me "what do you need?" I told him I was there to make my first car payment and wanted to speak to someone about it and a couple other things. He wanted to know what the other things were. By this point I had no idea who this man was. He never once identified himself to me, he was speaking quite loudly and I was embarrassed about having to discuss my banking business loudly in the lobby of a bank on a Friday afternoon. I looked at him and his arms were completely covered with tattoos and I honestly thought he was maintenance or something and I asked can't I talk to someone. He said "we're busy and you'll have to make an appointment to come back next week". He then said I could pay my car loan at the counter. I was helped at the counter by an Asian woman teller who immediately had an attitude with me. While I was talking with her the man walked by and I asked him for his name. He said " My name is Adam and I'm the branch manager". My jaw dropped, suddenly I understood about all the horror stories I had heard about this branch. Worst customer service ever.

The teller wouldn't accept my check card so I paid in cash, all 20's and 50's so she had no excuse to take all day counting it, which of course she did. After about 5 minutes she brought me 2 small receipts with no info about the account. I told her I need to get an account balance because I needed to know if the 4 thousand dollar payment had been credited. She rolled her eyes and said "well this is going to take 5 minutes" ??? I said ok and had a seat. About 5 minutes later she came out and handed me a hand written sticky with the loan amount on it. I said "can't I get a professional looking printout with my loan balance on it?" She said "NO. I had a lot of trouble getting that." So I left vowing to myself to go somewhere else to get this loan refinanced and to believe people from now on when they warn you about a bank.

POOR. Accusatory. Nasty. Threatened to close my account for withdrawing my own money. Poor service.

Wish they would mow the grass on the lot they own next to the bank. We try to keep the street looking nice coming into our town ! Thanks

I recently joined Fulton Bank and i have not had the best experience thus far... First visit, my cash deposit got stuck in the drive thru vent things... That was a lot of cash and i had to trust your bank to take care of the situation... Thankfully next day they did.. Now today i have called the south end branch three times and get a recording that you are too busy to take calls..And when i push either 3 or 4... The line hangs up... I called to other Fulton banks..And no one answers..This is not what i expect from my bank... I will change again if need be... Today i was calling to see if you have a notary on staff as i have three documents... (Will related) to have notarized... And if there is a charge or appointment needed... Please get back to me on this asap... 301 768 9078

After being a customer at another bank for over 35 years I switched to Fulton at Waugh Chapel. The personalized service and attention is so worth the change!! I was helped tremendously this fall with some major financial changes and transactions. I am so grateful for the positive and caring experience, especially in the midst of this crazy pandemic!

Quicker and more courteous service than other local banks.

I went to use the drive thru on September 3 and the paper over the chute said the Annville location is closed. No announcement, no notice. Staff was withered away after COVID. Totally useless.

The employees go out of their way to be helpful and courteous. Fulton is my only bank.

I have been getting the run around from (Fulton Bank) regarding refinancing my mortgage note. I completed entire package via phone and computer. They do not call back. I have to call them.

You can't do anything because evrerything is done via phone. They'll tell anything and you end up having to contact them. There's one loan officer there in Georgetown, DE. named Don Mills, he actually hung up on me. What can you do? What can BBB do?

Donald Stewart 410-713-5726

Today 15th June 2020 I have spoken to Fulton Bank Fraud Team at 3.05pm London time for 25mins including waiting for checks. Spoke to Kim who listened to me and I clearly understood my complaint was now being reviewed now on. Some relief but I am very worried.

I cant go on my checking account on line..

I hate that I had to transfer from The Columbia Bank to Fulton Bank and that customers were not given adequate notice or information ! After I received the notice of the change from Fulton Bank more than a month ago, I called Fulton Bank, Gateway Plaza. I was told I could continue to use my current (Columbia Bank) checks and that when I call to authorize a direct debit payment from my checking account, I should give them the new, Fulton Bank routing number, and that my account number would remain the same. I called to authorize a direct debit payment to my insurance company (Erie Insurance) in mid-October and gave the new, Fulton Bank routing number. On 10/9/19 I received a notice in the mail from Erie Insurance, informing me that my direct debit payment had been returned, unpaid, due to the reason that "No Account Found" . I called The Fulton Bank today, 11/12/19 to rectify the problem and was told I would need to speak with a manager, and that managers were both busy. It has now been over 20 minutes, and I have not yet received a return call !!! I am absolutely outraged by Fulton Bank's errors and mistakes, and I resent now having to be concerned that my credit rating will be reduced due to what will appear to be a "late payment". My next monthly insurance payment is due in a few days, and I assume that the result will be the same which will exacerbate the issue with my credit rating !!!! I should not have to endure this and I was with The Columbia Bank for 20+ years and had no problems. I am seriously considering switching to another bank if this issue is not completely corrected immediately.

I recently opened an Estate account at the Hummelstown branch. Kelly and all the employee's were very helpful.