HORIZON BANK RATINGS

  • Bank Name:Horizon Bank
  • Locations:79 Branches in 2 states
3.2 / 5
  • Rating 3.25/
Horizon Bank has an overall customer satisfaction rating of 3.2 out of 5 stars based on 69 votes and 8 reviews & complaints for 79 branches. Below you can read unbiased reviews, complaints and comments for branches or the bank in general. You can also share your own toughts and complaints about Horizon Bank using the form below.

HORIZON BANK REVIEWS & COMPLAINTS

Carolyn Birk Durant
Carolyn Birk Durant · 9 January 2024
★★★★★ Branch review: North Mitchell Branch

Excellent service by Andrea and Donna. Made you feel welcome and solved a log in problem for me.

Shirley Thompson
Shirley Thompson · 8 May 2022
★★★★ Branch review: Marion Northwest Branch

Appreciate the bank being open on Saturday. Very convenient. I'm interested in a safe deposit box. Are they available in this bank.

Spurbeck Dianemarie
Spurbeck Dianemarie · 5 October 2021
Branch review: Gaylord Branch

This has been a terrible switch I still can't sign into my account so I'm most likely going to switch banks.

Ronda Young Elam
Ronda Young Elam · 30 September 2021
★★★★★ Branch review: Gaylord Branch

Changing a bank for personal or business accounts has ALWAYS been challenging and can be frustrating. However, I have been very happy with every aspect of service that I have been given from the receptionist to the tellers to the management. Thank you for making "the switch over" run a smooth as possible.

Robert J Rieck
Robert J Rieck · 28 September 2021
★★ Branch review: Gaylord Branch

Something is wrong with this picture!!! Last Saturday I was at the branch in Gaylord, MI. The lobby was not opened!! That is not what your hours say. Something is WRONG with this picture If you are better than TCF you would tell the truth and not mis-represent the banking industry. Thanks. Robert J. Rieck

Connie J Lynch
Connie J Lynch · 21 September 2021
★★ Branch review: Gaylord Branch

The switch, new checks, new routing number, etc, etc… has been a nightmare!! Because of this, four checks I sent out are being returned as NSF-Account suspended!!! I've never ever had this kind of trouble over a bank switch. Unsatisfactory information regarding the new checks. No offer to buy back the several books of checks I had to throw away(which are NOT cheap).

DorisJack Sciara
DorisJack Sciara · 25 September 2020
★★★★★ Branch review: Indiana Avenue Branch

Big shout-out to April. She's the best. Extremely efficient and helpful in fixing online issues. Thanks again from Jack

James Simko
James Simko · 13 February 2020
★★★ Branch review: Portage Indiana Branch

Ok we where up there about a month ago and still didn't get no email back about are bank account someone took money out of are bank account and they were going to let us by sending us a email because as of now the money wasn't put back in the account it's Ginger and James simko

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MOST POPULAR BRANCHES
302 S. Mitchell Street, Cadillac, MI 49601
1408 North Mitchell Street, Cadillac, MI 49601
125 North Michigan Avenue, Big Rapids, MI 49307
521 West Main Street, Gaylord, MI 49735
101 North Roland, McBain, MI 49657
NEW BRANCHES

No new branches were opened in the last 12 months...

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