Old National Bank Ratings

I've been a customer of Old National bank for over 20 years and have always had a positive experience with--until today April 16th, 2026. In November 25 my mother passed away. She also banked at ONB. Because I work near the branch in Arden Hills, I went there to handle matters related to her account. A banker named Jessica assisted me at that time. I provided her with death cert and a notarized affidavit for collection (when I was ready to close account). Jessica was aware I would be coming in with checks that came into my mother's account and possible any bills that may go through. Jessica said she would waive any monthly service charges if needed. Most importantly she showed compassion. On April 15th, again I went to Arden Hills branch and deposit a check. I was informed that Jessica was no longer there, but the gentlemen was nice and went on my way after it was deposited. Today April 16th, 2026, I returned again to deposit a check for my mother and experience that was completely different. While I was waiting, I observed two tellers chatting with the branch manager. When they finally stop talking, the two tellers helped me. I provided them with the check, my mother's id and bank card just as I done successfully the day before. After the long delay, the two tellers went to speak privately with the branch officer. When they finally came out, I asked what the issue was, even though there had been no issue the previouys day or prior visits when all documention had already been provided. The branch manager came out but did not speak to me directly. Instead, he questioned the tellers within earshot, making me feel as though I was being scrutinized or suspected of doing something wrong. I felt dismissed, judged, and spoken about rather than spoken to. At no point did he show empathy or acknowledge the sensitivity of handling a deceased parent's account. I was already emotionally vulnerable, and the lack of compassion was devastating. I left the branch in tears and felt so uncomfortable that I decided to take my business elsewhere and close both accounts. After more than two decades with Old National Bank, I never expected to be treated this way. This experience felt insensitive and dehumanizing, especially given the circumstances surrounding my mother's death. I truly will be sharing this to Facebook, google review and anyone who will listen and never bank here!!

I received no help or support with a fraud claim for charges made to my business credit card. Long story but basically my card number was inadvertently linked to another business in a vendor's accounting files. I reported this to both the vendor and Old national Bank card services. Card Services declined the dispute stating unless I could prove I had paid the vendor by a different means I am still responsible for charges. I had submitted paperwork from the vendor indicating the charges were in error and that I was paying my service fees via check. I could not prove that I had paid the other companies bills by another means because I did not pay them- I just needed the erroneous charges removed from my account. Old National refused so now I need to pay off these charges in order to close my account. As a bonus Old National locked me out but supposedly cannot stop the vendor from making more charges to the card because they can't find the glitch in their software causing the billing.

Horrendous customer service. Being able to download eStatements stopped working, so I called Customer Service. The greater portion of the call involved asking the representative to repeat what she said because I couldn't understand her due to a bad connection and her poor English. After explaining my problem, she instructed me to go to settings in the Edge browser and told me to turn off the Pop-Up Blocker. What?! I refused, telling her that the idea was a ridiculous solution. She was steadfast in relaying this was the only solution. Just one more reason we are transitioning to a new bank. Additionally, I was on hold for 40 minutes before I was able to talk to someone. I gave 1 star only because this web form requires that at least 1 star be selected. My advice—turn and run.

I am a business owner that transfers money from personal checking to business checking on a regular basis because it is part of being a small business. I was very disappointed when Old National Bank took over my local Bremmer Bank in Minnesota, and when the roll out happened, I could not connect business and personal checking for several weeks then they fixed the problem, only to disconnect that capability in a month. After an extensive hold time and a less than helpful customer service person on the phone, they directed me to my local branch. At the local branch, and after an hour, I was told that everything was fixed by a less than professional bank person. As a former Wells Fargo bank employee, I walked across the street to Wells Fargo Bank and explained my issue. I was told that I was the third person to come over for the same problems. As a result, I opened a business, personal checking, money marker and three other personal accounts at Wells Fargo. Hope this feedback helps with your banking decision.

I would give them a Negative Zero. I needed some statement history from Bremer Bank, which recently merged with Old National Bank. I went to my branch to inquire and was told to call 1-800-731-2265 because the branch couldn't access the information. I called and was told to go to the branch. Then I was told I could only get the previous five years (banks should have seven years available), and when I complained, she hung up. I called back and was told to go to the branch again. I said I had. After some back and forth, I was told that I could get eight years back and the research department would email me my information within a day because printed pages would cost $5 per page otherwise. I got a call back, but the representative couldn't hear me and hung up. I called again and was told to go to the branch; I stated I had already. Then she said I could only get two years at $5 per page plus an hourly charge of $25 per hour for the research department to gather the information. She was honest and explained that she has gotten many calls regarding the same issues I'm having and she could only tell me the same things. She also said that they are still transitioning and there is no date available if or when access could happen. I'm going to wait a while and see if anything changes after the obviously botched transition. I have been a Bremer Bank customer for over 20 years, and this change is ridiculous, and I will transition away from this terrible institution, but I'll give it some time and see what happens.

Oh, also, I'm in Minnesota, and guess where the number gets answered?

THE PHILIPPINES! WOW!

Unfortunately, both their website and app are subpar and not worthy of a professional organization, and certainly not a bank whom you should be able to have confidence and trust. If it wasn't for needing a safe deposit box, I would have left the bank years ago. Cannot understand what rumdums run the online services and apps.

I recently got a car loan through Old National Bank. Upon receiving the appropriate paperwork I went online and set up the auto payment to come out of my account on the FIRST of each month. My first payment came out on June 2 (a Monday), my second payment came out on July 1 (a Tuesday) and then all of the sudden my third payment came out on July 31 (a Thursday). I called Old Nation to find out why they pulled my third payment early and was advised that it was pulled according to my choice (the 30th of each month). I explained that I did NOT set it up for the 30th but the 1st of each month and because of their screw up I had to pay an OD on my Bank account that they pull the fund from. All I got was a "Sorry that happened" and advised that I could log in and switch the days its pulled to the 1st of each month. Obviously the lady was not listening to me as I had already told her that I set it up for the 1st of each month and I wanted to know why Old National pulled my payment early and cost my an OD fee. She never would address that issue. She would only tell me she thought it best if I went in and changed when my payment was withdrawn. I felt like I was talking to empty air cause she wouldn't address my concern or give me any answers. I'm unfortunately stuck with them until I can refinance or pay off the loan but I can guarantee that I will NEVER again agree to use Old National Bank for anything in the future.

This branch is a disgrace. Tellers are rude, angry, unprofessional and unkempt appearance. Should not be on the front line. I am moving to another bank. It use to be a pleasant, trustworthy bank (First Midwest) but now, I don't trust this bank to handle my money. Utterly shameful and management should be replaced.

If you search for reviews, you will see my review aligns with the majority of customers having the same bad experience.

I was there today and was told by a bald man that works there. He asked me if I drove to the bank. I told him yes, and he said I smelled of alcohol and should not be driving. I don't drink, so I scratched my head and wondered why he said such a thing in front of everyone there. I went and used hand sanitizer while he went back to run my CC for SS. I went to my car, and my wife of 35 years told me that he was smelling the hand sanitizer. She works in retail and smells it often.

It made her so mad, as it did me, that she went in to talk to this bald man. She unloaded on this guy because she knew I was upset. We have been married for 35 years. She told him in a stern voice that we don't drink and explained about the sanitizer he was smelling. All he could do was hang his head, but he was very rude to me, making me feel bad. I couldn't figure out why he did this. He said my name out loud for everyone to hear and told me not to be driving, saying they wanted to keep me around, acting like I was going to die. It put me in shock the way he said my name out loud.

I am going to talk to my lawyer about this. I do not believe that a bank can do that and get away with it. I will not be back there, and he should be talked to about this whole thing of rushing to judge.

Signed, Very upset.

This branch is an absolute dumpster fire. If I could give negative stars, I would. On more than one occasion, they had no explanation as to why they could not locate and or let me access my own money. The Branch Manager, Michelle Williams, does not provide follow-up after being e-mailed multiple times and even after she promises to complete certain tasks. Then, I believe she lies about what she has done to cover her tracks. It is only a matter of time before a lawsuit for fraud is brought against Old National, Ms. Williams, and others affiliated with Old National. There is a good chance that I will be the one to file that lawsuit. Please stay away. In my opinion, this branch represents the absolute worst that local banking has to offer.

I was there yesterday on the branch located 9700 S. 131 in Palos park, the manager asked me what do you want, I want to open account. ok give your ID. then your SS. he did not ask me to sit. then are you sure you want to open an account, yes. Ok the minimum is $750 to open. good if less than 750 o you will be charge 8 to 9 dollars.

It looks like they do not want to work and were so rude to me. I checked on line to find that the minimum amount to open an acct. is 50 dollars. very bad manger and the branch was empty, there were 4 worker inside the bank and I am the only one in the bank. it was snow and I waste my time and felt unwanted.

I finally had it after the merger or acquisition in July 2022 from First Midwest to ONB. (I WISH FMB NEVER ALLOWED THE ACQUISITION TO HAPPEN). The wait period via phone was ridiculous. I waited over 2 hours to speak with an associate from where I don't know as I attempted to call the Zion, IL location. After that failure many times over, I attempted to call the Gurnee, IL location and that was worse. Not one associate could help answer (after waiting for 2 hours and 15 minutes) when my new debit card and checks would be ordered or even mailed. Said associate needed to speak to a banker...why? (I thought they all could help with simple questions like these). I never received an email or a call back. Worst customer service. ONB should have prepared. When it's your money and you work like a dog to earn it and trust a bank to hold it utterly became a fear and caused major anxiety. Finally, after a few weeks, I received my debit card, but no checks...surprise, surprise. Also, their overdraft fees are absurd. National average received in overdrafts fees was over $15 billion in 2019 from all banks combined. They make over a 3rd of their revenue charging you high fees when they really don't need to. ONB's policy is if you overdraw your account by $25 or less, they charge no fee. That is absolutely incorrect. They charge you and continue to charge you. You can control your debit card by removing the overdraft protection plan, but it'll benefit you if you do not allow them to pay your bill(s) to avoid a fee or many fees in fact. Also, if you've allowed ACH transactions with a creditor, bill collector, etc., there is no overdraft protection plan allowing YOU TO CHOOSE if you want that as an option or not. ONB just lets it happen and is happy to charge you. It is the endless battle of inflated fees and fake promises. Pending transactions take too long to post and checks to be posted, as well. ONB went with a new software company and actually had to fire them because they couldn't produce the results warranted in the contract which left ONB seeking another software company. Again, not the consumers issue nor problem. In addition, trying to cancel your checking account is worst of it all. ONB makes this very very very very very very very difficult. They'll have you clear out your funds, put a stop on your debit card, but not your ACH checking account....why is that! After working with many of my creditors to update their system with my new bank information ONB still does not care. Let's let transactions continue to happen. They have to wait until pending transactions post even when your money is already been deducted from your available balance. They say, "we have to wait until the account is at a zero balance with no pending transactions". Ummmm, no they do not. I have worked with many banks over the years, and they do have an option to cancel the account anytime regardless of activity. Scamming on fees and keeping you tied in where they take pleasure to hurting your right to access a new account with the many different banking institutions out there all the while they continue to compound fees. I am fed up. Business acumen and customer service is not the same but the greed has improved -ha!

Just all-around horrible customer service. It's like the Walmart of banking.

Called the 793-5540 number and right away thebkady was rude and basically scolding me for my phone or her phone breaking up. then proceeded to just be very rude. i hung up on her when she started getting louder. HARD PASS also an ELEVEN DAY hold on a check? get real

I do not understand why it takes 7 days for an external funds transfer. First Midwest got it done in 3. I don't understand why "pending" status does not update to the actual organization withdrawing funds for 3-4 days. This is just insane. Plus I hate their logo colors.

I've been trying to call my bank in Madison for over two and a half hours and the phone has been busy seriously what is wrong.

I still have a Hold on my Online Banking. Please Help me release that being I am in Arizona until April. I need to pay my bills Online as I am used to. Eric at Madison Branch is aware of the problem I have. As of now I still cannot get into my account. JoAnn Kloos

The Zion branch is the pitts of the earth. long lines;... Have to see a personal bank for the smallest of transactions. Tellers have blank faces and when you ask them a question they act like you are the biggest pain in their a--. The worse cutomer service that i have ever experienced and its not limited to one visit... Its every time i set foot in that place.

Working with First Midwest bank for thirty years never ever had problems like this. The service at the Peotone Il branch is HORRIBLE!! The employees make you feel like they are doing a favor. The visit starts out with no greeting when you walk in the front door to asking them a simple question to them rolling there eyes like the customer is wasting there time. Taking all my business accounts and checking down the street where Im sure will be appreciated !!

I'm 72 years old and have dealt with several banks over the years. I have never had dealings with a bank like this. I had to call customer service because of something Old National messed up. I was on hold for 2 hours (I kept them on speaker) finally being totally frustrated I terminated the call. A phone call the first thing next morning informed me that customer service was taking no calls!!! As I hated dealing with these people, I went to a local bank and obtained a loan that I had with Old National. A loan originally obtained from Old Midwest Bank (from which I got stellar service) I used bill pay to pay off the balance of my loan. This was only thee beginning of my troubles!!! I have never been treated so badly from ANYONE I have done business. It cost me an extra $317,00 to pay off my loan and 2 days to figure out my payment history which was a royal mess. These people have absolutely no idea of what they are doing...

Horrible customer service. Started with Bank of Home 1977. Gone through 4 mergers. Never had a problem like this. Impossible to speak with a customer service rep. Put on hold for hour. Called several locations left message. also put on hold. Service was very good with First Midwest.

I see that it takes 7 working days (9 days total) to pay a bill online. When it was First Midwest it only took 3. Great upgrade in service. How did they get up to a 2.3 in rating I will never know.

The worst bank ever.
I used to be a First midwest Bank customer for over 9 years, Never hade a problem. I Zell $200.00 to my Brother on the 20th of sep and today the 22nd of sep and the money on hold but they took the money from my account on the 20th. Matter of fact i'm writing this while on the phone with ONB waiting for over 25 minutes on the line. I Called them yesterday and the agent told me it's Zell issue, I'm calling again today and still waiting for an answer after calling Zell and they couldn't help me since i have zell through the bank. Horrible customer service, bad phone waiting time.

Merger from First Midwest not too good. Not friendly now, wait longer for automatic deposits to go through on business account. Web site is horrible and NOT very user friendly (on both business and personal accounts). I handle the banking for 9 accounts, both business and personal. I think they need to take a page out of First Midwest's book when it comes to website and ACH. Not happy at all. Looking to switch banks on ALL accounts.

Worst place for Banking! Tellers are slow, they do more chatting than work. Customers we have to wait for long time to get any service! No deposit slipts available for customers. I have to do the line to get a couple of some deposit slipt waiting for 20 minutes. Finally, when I got my turn they said they are short with the deposit slipts... Waisting Time For Nothing!!! what a Lack of respect for customers. Banking somewhere else or take a risk to get your turn. Ugly!