Peoples Bank & Trust Co. Louisiana

This has been the worst bank for customer service and they have hired some people that are very disrespectful to veterans and have lied to us about the nature of our business in regards to holding a check that we received from the title company when we bought our house in Barry IL. We were told by the branch manager in Louisiana Mo that we could not receive at least 300 to 500 of the money which was not true, because we had been through this before and they always gave us part of the money, we also checked the bank policy later and nowhere did it support what she said, and then she tried to change what she said when I caught her in a lie. I proceeded to ask for the check back and she would not let me have it back at first until she was finished lying about what she told my wife and I. She finally did give us the 300 but only after we were hassled. So after this excursion I reported this lady to the Vice President of the bank in Troy and he told me that he would take care of it, well that didn't quite happen because the next time we went into the bank in Louisiana, MO we had a similar problem. We wanted to get a cashier's check to pay our mortgage for the first time. We were told that it would come out of the account immediately by two cashiers, then one of the two told us that it wouldn't after all. So we told them to forget the check and we would do two money orders, she then had to call up her boss which was the same one we had the bad experience with the last time, she didn't interact when I asked her a question, she ignored me and only spoke to the teller. We were pressed for time by the time the teller got through with all the back and forth, then we finally got the mess straightened out, but we received a letter in the mail telling us that we were both unprofessional and that we used vulgar language and slammed the door. I didn't do any of that. The letter stated that if we did it again we would have our account closed. Well, we didn't act unprofessional or vulgar. My husband was very upset because of his anxiety and severe PTSD, he is a 100% disabled Navy Veteran who served 13 years and is a gulf war veteran. He did slam the door, but he was not aggressive to anyone, he did not address anyone in an aggressive or unprofessional way. He was not confrontational to them at all, he spoke to me and told me to get the money out of the f@@king account and we'd go take care of it elsewhere. When we started banking here it was the Bank of Louisiana and it was a great bank, since PB&T took over it has went downhill and continues to do so. In conclusion to anybody who is disabled or has any PTSD issues, you should avoid the Louisiana Branch because they have no ability to understand someone getting upset when they are messing with the person's money.