Wells Fargo Bank Ratings

I have a missing deposit of $1714,27 at this branch. Where is it?

This morning, June 9th, 2025, I went to Wells Fargo to have a document notarized. There were six or seven staff personnel in the bank but I was told that no notary public was working today. I then went to Bank America in Beechwood, where there were only four staff present but of course one of them was a notary and was able to stamp my document without fuss or bother. So my question is what is going on at Wells Fargo where none of the staff (I was told) was a notary. Wouldn't it be a obvious solution to have one or two of the staff obtain their notary license so that this bank can truthfully call itself a "full-service" bank?

I went to Germantown Branch in MD zip code 20874 for personal account business. I was unable to get an appointment on the app, but it was full for the day. I went and a teller asked me to wait. after some time, he came in with both hands in his pocket & pointed finger at me to come to this office. Before he could listen my concern & point of view, he was quite negative in providing any solution & said we don't provide this service. Although I have got the same information about my accounts many times before. He arrogantly left the room & said that he will call his manager. then considerable time passed no one came. I had to complaint to the counter staff that no one was attending me. to cut short the branch Manager appeared & I explained him the whole situation. In short, a matter of 10 minutes took more than one hour.

Here is my input so that Wells Fargo improve their services.

1. Teach new tellers about courtesy & body language & how to treat the customers.
2. Train them to listen to their customer & provide solutions.
3. Frequent changes of positions in the Germantown branch have not developed any bank to customer relations.
4. There is no regard for an old client of Wells Fargo.
5. The Appointment system is not practical. The appointment schedule showed it was completely booked for the day yet I didn't see any one in the bank in an hors time. So, for walk in customers you have to wait & wait.
6. A customer after dealing with Wells Fargo should feel happy & I was thinking to change me bank after I left the bank.

Hello, I have a credit card from the bank but it does not work now. Right now I'm in Cairo and I was using it normally before, but now it can't show any details on the teller machine.

I go into the bank only once or twice a year. After standing in line for close to a half hour with one teller, I finally was waited on by the rude lady who wears the stupid black and gold glasses. I went to hand her my bank card for identification and because I rarely go in any bank, I forgot to just swipe it. She had the audacity to be a smarta _ _ and say to me "you don't know"? One reason it took so long was because she is slow and now you ridicule me? Nice customer service.

Very well managed branch. Always courteous and willing to help.

Avoid this branch, if possible, the staff there has become very technical lately and will waste your limited time and effort if you try to make a deposit there, if a small check you are depositing to your sizable Wells Fargo bank account has the slightest correction that was duly initialed by its maker. The staff there acts as if they are deliberately trying to get their branch closed down, just like the Bank of America that used to be on the island. Shame on them.

Twice in the last 2 months I have found fees that I was unaware that I was being charged. If you have Wells Fargo, be prepared to go through your monthly statement line by line to make sure they are pulling one over on you.

I always receive quick, courteous service here. The Branch Manager is gracious and smart. I am glad to be a customer of this branch.

Excellent customer care. From the tellers to management each young lady is accommodating and personable. I have banked with Wells for over twenty-five years and I must say their service just keeps getting better and better.

Do not bank with Wells Fargo. Shelly at this branch location is very rude.

I honestly dont think I've come across a more stupid group of people than the ones working at this branch! They literally lied to me and told me they have to call the bank and verify a cashiers check over 5k before depositing it and when I notified them that its never happened to me before due to my business accounts longevity and good standings they began arguing with me over it not realizing just a week before I was in the same branch depositing a larger amount check. How are these people even employed blows my mind.

Branch is closed. Completely empty

I have been a Wells Fargo customer for years maybe 15-20, today I was charged $5 for a money order or $10 for a cashier's check. I said, I have never been charged for a CC, she said new policy, I said can you imagine what this will cost WF? Geez what an example of how to destroy a corporation!!! How much lower can you get? Welcome to First Bank, Casper for my wife and I!!

I had a problem with fraud, someone came into a Wells Fargo Branch and withdrew $500 from my account using fraudulent credentials, (I was not made aware of Branch where it happened) I was told in letter from the fraud dept that after their Investigation they found that the withdrawal was authorized. i assured them it was not. being dissatisfied with that determination i made an appointment to speak to Branch Manager at this location, She was very apologetic and she assured me she would get to the bottom of what happened and give me a resolution asap, shortly after that meeting i received a call and letter from Fraud dept. that they were reopening the case and would re-investigate my complaint, within a week later i received more correspondence from fraud dept on a daily basis and soon thereafter received a $500 deposit to my account from Wells Fargo Fraud Dept. I know this would not have happened without her involvement and concern. Thank You so much Wells Fargo Branch manager at Villard Ave location. (Late may early June 2024)

DO NOT DO BUSINESS WITH THIS BANK!! I saw an ad on the internet that Wells Fargo was offering a $300 bonus for anyone opening a new checking account. Minimum deposit was $1,000. So, I opened the account online and was approved immediately. I entered the bonus code to receive $300 and entered my credit card for the initial $25 deposit. The bonus was confirmed.

The next day I wired $5,000 to my new Wells Fargo account (which cleared immediately.) The online instructions said the forms were filled out properly, and I should make an appointment at a local branch to show ID and order checks.

Within (2) days, I made the appointment with a loan officer. He said the bank received $5,000 and all he needed were two IDs. Then, I asked about the confirmed $300 bonus as a credit to my account. Incredibly, he said, "you're not entitled to the $300 because you didn't send the initial deposit by direct debit. You received an email explaining this, and it was in the fine print, so we got you on a technicality – you've got to read the fine print."

Meanwhile, I never received such an email, nor was I directed to send funds via direct debit. This was the scam, and the false justification for not crediting the bonus to my account.
I told him this was an unfair trade practice, and a typical trick (loophole) to justify not paying the $300 bonus. Then, I reminded him of the scams and criminal activity Wells Fargo had been charged with over the last several years.

For example, the Federal Trade Commission issued a 2021 press release with the headline, "Wells Fargo Agrees to Pay $3 Billion to Resolve Criminal and Civil Investigations into Sales Practices Involving the Opening of Millions of Accounts without Customer Authorization."

Additionally, the BBB in San Francisco (where the company is headquartered) states the following: BBB rating: F (no accreditation with BBB): Reason: Failure to respond to complaint(s) filed against business. Government action(s) against the business, 6,325 complaints over the last 3 years. Customer Reviews Score (1 worst/ 5 best): 1.05.

So, defrauding the public is nothing new to this bank. However, they just wanted to wiggle out of paying the $300 bonus with a pathetic, false excuse. True to their reputation, Wells Fargo is still preying on the public with false advertising.

Update: Review of Response from Wells Fargo:

Next, the "manager" came over and sternly directed the loan officer to "close this account immediately and return his deposit!!" She just bullied her way into the conversation in a pompous manner, would not listen to the details of the situation, nor attempt to resolve the matter amicably.

This manager is the consummate unprofessional: arrogant, rude, and contemptuous. She needs retraining and a lesson on how to treat customers. In fact, she did not even introduce herself nor offer any reason for closing the account. When I mentioned filing a complaint with the FTC – she just smiled and giggled. There is another complaint here about this manager as being "rude and unprofessional."

I am moved to say that this situation was avoidable. In terms of "receipt of funds" – there is no difference between a one-day wire-transfer and a direct deposit. Again, I did not receive instructions that a direct deposit was necessary. This is simply Wells Fargo playing "gotcha."

Due to the manager's lack of discernment, she believed it was worth losing a high net-worth client, rather than crediting the $300 bonus. Little did she know that I had a check for $15,000 to deposit that day and was going to speak to the brokerage advisor about investments. This manager is obviously inexperienced, irrational, and woefully impulsive.

When I arrived home there was an email from the "Wells Fargo Resolution Team." I called and spoke to a genuinely nice woman who wanted to hear what happened. After I finished speaking, she was outraged and said this is not the way Wells Fargo does business. She assigned a case number to the complaint and told me to expect a call in a few days. So now, we will see what happens

Teller lines are long and move very slow. Tellers are today taking 15 - 20 minutes with one customer. ATMs not working for too many people they are joint the teller line for assistance. Only 2 tellers with a constant line of 10 or more.

Excellent service and friendly staff!

I have no complaints about this branch as I have always been treated with respect and even employees greet me by my last name. I have a complaint when I called the contact number and that person is somewhere in the united states I feel getting the runaround to resolve a issue. Today had to escalate a problem up the ladder from one escalation to the next escalation and was told my problem could take up to five business days to resolve. case #031124-2BBE7645220. Another case number is 286751209. Unbelievable that it could take this long to fix.

This branch employees have always been very respectful and treated me and my wife with utmost respect.

This WF branch has always been very convenient to visit due to its Prime location off of Paterson Rd. N by Mesa Mall n other shopping n eating amenities! Also the staff is always very courteous n helpful inside w bankers n telkwrs as well as a great drive thru staff as well to help w all my banking needs! Also great to have a ATM Also on site! I give this Wf branch a perfect 5 Stars! Try it out you won't be sorry!

Great offices. - PDX Advertising, INC.

I recently visited the WF bank with the intention of opening a new account, and the entire experience left me thoroughly dissatisfied. I was there at one o'clock in the afternoon, and I was dismayed to find myself waiting for a staggering hour before anything transpired.

The pinnacle of my frustration came when the Branch Manager, Sarmen Hairapetian, finally acknowledged my presence, only to dismissively inform me that he didn't have the time to assist me at that moment.

What struck me as particularly egregious was the abundance of staff present in the branch. Despite the apparent manpower, not a single employee could be bothered to step in and help expedite the process. It was disheartening to witness a lack of coordination and customer-centric focus within the branch.

The disorganization and apparent indifference displayed by the staff, especially by the Branch Manager (Sarmen Hairapetian), left me questioning the competency and professionalism of the entire establishment. The simple task of opening a new account turned into a needlessly prolonged ordeal, and the sheer inconvenience of the situation was entirely avoidable.

Regrettably, I cannot recommend this WF branch (23701 CALABASAS RD CALABASAS, CA, 91302) based on my recent experience. Customer service should be a priority, and the blatant disregard for my time has undoubtedly left a lasting negative impression. I hope this review serves as constructive feedback for the bank to reassess its procedures and prioritize the satisfaction of its customers in the future.

Today i went the bank to make a deposit and this hispanic women treated me in a really rude way for total the service was awful.

Mi nombre es Luis Hernandez. Le pongo un review a Damaris Sofia Sanchez. Ella es una persona que se ofreció a ayudarme para abrir una cuenta de cheque el día 11/30/2023 y no me ayudó en nada. La razón es que ella me dijo que la oficina interna tenía que aprobarla. Nunca me llamó para darme una respuesta. Fui dos días seguidos y también la llamé una vez, y siempre ponía una excusa que estaba esperando respuesta. Hasta el día de hoy, no me ha llamado. Ni siquiera esa persona no califica para trabajar con el público. No ayuda. Ya resolví en otro banco. Muchas gracias. No recomiendo que vayan con ella.