• Bank Name:Citibank
  • Locations:696 Branches in 11 states
3.5 / 5
  • Rating 3.55/

Citibank has an overall customer satisfaction rating of 3.5 out of 5 stars based on 22 votes and 5 reviews & complaints for 696 branches. Below you can read unbiased reviews, complaints and comments for branches or the bank in general. You can also share your own toughts and complaints about Citibank using the form below.


Jean Ames · 4 January 2018
Branch review: Coral Springs Branch

I was just calling to verify the branch hours and got asked for my account several times, I don't have one. I finally got connected to the main menu, where they transferred me to the branch information line, it thanked me for calling and hung up without providing any information. I was thinking to open an account but you people need help.

Lynn Glanzer · 26 October 2017
Branch review: Reedley Branch

This banks closed

Jan Hamutoff · 24 October 2017
Branch review: Placentia Branch

I called as I needed a new user name and password to access my account. I was transferred two times and thought I'd be helped. I was transferred 3 more times and was asked for my account number for bank or credit card, which I gave. Then I was told several different excuses as to why they couldn't help me. I asked to speak to the bank manager two different times; I was put on hold both times. I called.back & spoke to Robbin (assistant manager). She said I had to come in to get my password & that my account number wouldn't work this time and would I hold for just a minute to clarify. She never returned to the phone. I wasted 60 minutes of my time & still wasn't helped. This bank is the worst. I'm going to take my money out of this bank & take it to one that knows how to treat customers who pay their salaries.

Eva Bickhart · 20 September 2017
Branch review: Jacksonville Branch

Citibank unreliable can't reach them, very few branches to conduct any transactions, even in the States. Very bad.

Mary van Soest · 28 August 2017
★★★ Branch review: Jacksonville Branch

I want to make an appointment. Difficult to reach by phone from abroad

Easily submit your review, comment or complaint about Citibank using your Facebook profile.

Whether you had an exceptional experience with Citibank or the bank didn't meet your needs, please share your feedback, compliments, or complaints so that the bank can better serve you. Please do not include any sensitive data on this form such as credit card number, SSN, etc. For direct or private messages please use the offical website of Citibank.

14000 Citicards Way, Jacksonville, FL 32258
111 Wall Street, New York City, NY 10005
721 Broad Street, Newark, NJ 07102
378 Nj Route 3, Clifton, NJ 07014
14405 Laurel Pl., Laurel, MD 20707
242 Bedford Avenue, Brooklyn, NY 11249
3300 North Miami Avenue, Miami, FL 33127
7480 Nw 104th Ave, Doral, FL 33178