• Bank Name:Citibank
  • Locations:694 Branches in 12 states
3.1 / 5
  • Rating 3.06/

Citibank has an overall customer satisfaction rating of 3.1 out of 5 stars based on 50 votes and 9 reviews & complaints for 694 branches. Below you can read unbiased reviews, complaints and comments for branches or the bank in general. You can also share your own toughts and complaints about Citibank using the form below.


Alessandra Lifeisgood · 6 February 2019
Branch review: Centreville Branch

We have been working with Citibank for decades and used to have amazing customer service at the Leesburg Pike branch in Tyson's Corner. We moved our business to Manassas VA and the closest Citibank Branch is the one in 14175 S Germain Dr, Centreville.
Every time we go there it takes forever to be assisted even though the branch is always empty. We received a letter from Citibank informing that our account was going to be blocked in 30 days because of our new address, and to avoid that block we needed to have someone from the nearest branch verify our address. We went to the branch in Centreville and the Manager was not there. So they asked us to give them all our info and the Manager would have called us the day after. He never did. We had to call them two days later, he was not available and we asked to be called as soon as possible. You can imagine how bad it is for Business to have an account blocked and not being able to receive or make transfers. The day after, the Branch manager finally called. He said he was going to go to the office the following morning to verify the address. We asked how long it was going to take to fix everything and he said it should be immediate. I will just go to the office, I know it is a Regus shared office space, and I will send all the details to the appropriate department. Well, after 30 days our account is blocked. We call again Citibank and they tell us the Manager is not available because he is with another client and that they were going to call us back. Guess what, They did not! I called again the day after. I started calling at 10:10am and finally someone answers at 11:05am. At first they tell me that the manager is not available for the day. Then I tell them that I need to be transferred to the regional manager, they put me on hold and then come back saying that the Branch Manager is with another client (oh wait, I thought he was not in today!!). They say they will call me back and I insist on waiting on the phone. They put me on hold again. After a few minutes, the same person tells me that he is almost done on the other line and she can see he is hanging up (but you said he was with a client, not on the phone!) She put me on hold again. After 10 more minutes she pick up again and asks me if he can call me back later because she doesn't know how long it is going to take. I said I was willing to wait on the phone all day! and I was! After 32 minutes the Branch manager pick up the phone. He says "Yes, I do remember. Are you available to show me the office today?" WHAAAAATTT???? He never went to our office to verify the address a month ago and now our account is blocked!!!!! I told him he can go see our office anytime because it is always accessible and there is always someone available to give him a tour. He said there was a misunderstanding and he thought I had to be there for him to be able to get in. Meanwhile we have pending payments to our providers and late fees applied because they did not receive our transfers even though we sent them on time and all because of a MISUNDERSTANDING? Now he said he is going to send the form today and we should have our account unlocked by tonight! I can't believe it took us one months and an account blocked for an operation that should take only a few hours to be completed!!

Mary Todd · 17 January 2019
★★ Branch review: South Ozone Park Branch

If you are a minority don't come to this branch. I've seen first bad how the tellers treat non Indian clients. Also Richmond Hill is a diverse neighborhood, why not that many diverse workers?! There is only 1 Black teller while 4 Guyanese Indian tellers working there.

Mike Beal · 11 May 2018
★★ Branch review: University Of Chicago Branch

Citibank gave me a night of problems when i ordered a pizza... turn off the card and mail me a new one. All because this was my first timr eating at this place. I called and verified myself to 7 ppl. Unacceptable.

Irene Silverman · 8 May 2018
Branch review: Madison Ave & 91st St Branch

Started calling this branch at 9 a.m. the minute it opened. No one picks up, ever. "All employees are busy." Then they switch you to main office. I've been a client here on 91st Street for 40 years but forget it. I'm taking my money and switching to Chase. At least they answer you.

Jean Ames · 4 January 2018
Branch review: Coral Springs Branch

I was just calling to verify the branch hours and got asked for my account several times, I don't have one. I finally got connected to the main menu, where they transferred me to the branch information line, it thanked me for calling and hung up without providing any information. I was thinking to open an account but you people need help.

Lynn Glanzer · 26 October 2017
Branch review: Reedley Branch

This banks closed

Jan Hamutoff · 24 October 2017
Branch review: Placentia Branch

I called as I needed a new user name and password to access my account. I was transferred two times and thought I'd be helped. I was transferred 3 more times and was asked for my account number for bank or credit card, which I gave. Then I was told several different excuses as to why they couldn't help me. I asked to speak to the bank manager two different times; I was put on hold both times. I called.back & spoke to Robbin (assistant manager). She said I had to come in to get my password & that my account number wouldn't work this time and would I hold for just a minute to clarify. She never returned to the phone. I wasted 60 minutes of my time & still wasn't helped. This bank is the worst. I'm going to take my money out of this bank & take it to one that knows how to treat customers who pay their salaries.

Eva Bickhart · 20 September 2017
Branch review: Jacksonville Branch

Citibank unreliable can't reach them, very few branches to conduct any transactions, even in the States. Very bad.

Mary van Soest · 28 August 2017
★★★ Branch review: Jacksonville Branch

I want to make an appointment. Difficult to reach by phone from abroad

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14000 Citicards Way, Jacksonville, FL 32258
111 Wall Street, New York City, NY 10005
721 Broad Street, Newark, NJ 07102
378 Nj Route 3, Clifton, NJ 07014
14405 Laurel Pl., Laurel, MD 20707

No new branches were opened in the last 12 months...