• Bank Name:Santander Bank
  • Locations:625 Branches in 8 states
2.9 / 5
  • Rating 2.91/

Santander Bank has an overall customer satisfaction rating of 2.9 out of 5 stars based on 22 votes and 7 reviews & complaints for 625 branches. Below you can read unbiased reviews, complaints and comments for branches or the bank in general. You can also share your own toughts and complaints about Santander Bank using the form below.


Priscilla Strout Fagan · 7 May 2019
★★★ Branch review: Westport Branch

Spent an hour yesterday with the bank manager about a charge that is on my account. It has been proven to be a scam, however the bank is siding with the scammer (zforceeyeserum). Been with this bank from the start and am so so disappointed the way they treated me and this problem.

Mary Pat Kane · 25 March 2019
★★★★★ Branch review: Montague Street Branch

I came into the bank with some complicated things happening which on-line help and over the phone help had not been able to resolve. By dropping in last sat. And seeing 'a real person', the branch manager, the problems got very quickly taken care of. Both, she, forgetting her name, and a teller nearby were personable and helpful. I was 'heard' and, the matter i thought horribly complicated and would not get resolved was taken care of quickly and kindly. Whew. Mpkane

Jennifer Page · 1 March 2019
Branch review: Wickford Branch

I've been waiting for 25 minutes for a withdrawal. Unacceptable.

Erinn Danielle · 23 October 2018
★★★★★ Branch review: Central Square Branch

Excellent customer service! Kenny, Desphina, Vivian and Jennifer all deliver consistent, top notch service every single time I visit. I am always greeted by name...

Lynn Wheatley · 6 October 2018
Branch review: Wilmington Branch

Location is very inconvenient. Not a safe location.

Denise Peightell Frost · 13 January 2018
★★★★ Branch review: South Street Branch

Very friendly staff always willing to take time to help. we love all the tellers at the South St branch.

Katrina Bowie Bean · 29 May 2017
Branch review: Danvers Square Branch

The comment below is being posted by Michale Bean

I went to the Santander bank in Danvers Mass center on Saturday. not one customer in the bank - the young female teller was polite. I attempted to cash a check written from that bank - it was a large amount --$12,500.00 - the managers and branch manager went out of their way to NOT help me and refused to cash the check. I had my license and paper license as my birthday was last week-and the RMV gives you a paper license on your renewal until they mail you a new hard copy. I had other Massachusetts ID that the two managers refused to see. they wouldn't call the customer who wrote it and I gave them another way to ID as I was a town employee for several decades-- this town and a life long resident-- considering that both managers couldn't make the correct decision between the two of them - I had to wonder why they were even there.. I will follow up with management until someone explains to me why these two people were allowed to be so passive aggressively rude.. Because of the poor behavior four people were unable to get paid for their weeks works and were able to not have their due funds for this past three day weekend.. I'm in a business where service to customers makes my whole business-- if I let my ego make the decisions as these two managers did, Id be out of business-- but we re busy with great customers all the time -- the managers just wanted to show that they were in charge -- it would have been one thing if I had been rude but I walked in as I always walk in to places with a smile and light hearted kidding around ... since then I have spoke to others that are customers that state they are not impressed with the bank either ... I ll be very curious to see if the higher manager will attempt to apologize for their employees performance... one complaint can cost a business many customers... Michael Bean

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4900 Perkiomen Avenue, Reading, PA 19606
1416 East Avenue, Bronx, NY 10462
800 Boylston Street, Boston, MA 02199
1665 State Hill Road, Wyomissing, PA 19610
17 Maple Street, Danvers, MA 01923

No new branches were opened in the last 12 months...